French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,834 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,834 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some flour from this site which arrived. I then received a request for a review. I have not tried the flour yet but I detest pointless feedback requests - hence 2 stars knocked off”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding the review request. We appreciate you taking the time to share your thoughts with us. We understand that unsolicited feedback can be frustrating, and we are continually working on improving our communication. We're glad your order arrived, and we hope you enjoy the flour once you have the chance to try it. Your input is invaluable in helping us enhance our service. Thank you for your understanding!

Posted 1 year ago

“I've been buying from French click for years, I've never had a problem, the food is what I bought when I was able to travel to france and buy it my self, I can't do this now, but I'm more than happy to recommend French zClivk”

Helpful Report

Posted 1 year ago

Merci beaucoup for your fantastic review! We are thrilled to hear that French Click brings back memories of your travels to France. Your long-standing support means so much to us, and we’re honored to be part of your culinary journey. Thank you for recommending us—it's always a pleasure to serve you! À très bientôt! 🇫🇷✨

Posted 1 year ago

“perfect service and choice. Customer service is very responsive. I am sure I will be back for more.”

Helpful Report

Posted 1 year ago

Merci beaucoup for your fantastic review! We are so glad to hear that you are happy with our service and product selection. Our customer service team strives to be responsive, and it’s wonderful to know that it made a positive impression. We can't wait to welcome you back for more of your favorite items! À très bientôt! 🌟

Posted 1 year ago

“Excellent choice of French products. Easy to order and well delivered.”

Helpful Report

Posted 1 year ago

Merci beaucoup for your wonderful review! We're so pleased to hear that you enjoyed our selection of French products and found the ordering process easy. Delivering your order efficiently is our priority, and your feedback truly motivates us. We look forward to serving you again soon! À très bientôt! 🌟

Posted 1 year ago

“Ordering was easy and delivery options good. My only criticism is that it would have been good to have received prior notification of an item that could not be fulfilled and ideally offered a substitute.”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding your recent order. We're glad to hear that you found the ordering process easy and appreciated the delivery options. We understand your frustration about not being notified of an item that couldn't be fulfilled. Clear communication is important to us, and we value your suggestion for offering substitutes. We'll definitely take your feedback into consideration as we strive to improve our service. Thank you for bringing this to our attention!

Posted 1 year ago

“Ordered 6x6 packs of 1664 Blanc Zero as it’s impossible to find in northern England. Registering for an account so simple. Order placed and payment made via PayPal on Friday, due to the Bank Holiday Wednesday was given as delivery day. Tracking details sent to my phone by DPD who had the parcel with me mid morning on the Wednesday. Brilliant service at a good price with sensible delivery costs. Will be reordering again and will add a number of items that we normally pick up in France.”

Helpful Report

Posted 1 year ago

Merci beaucoup for your wonderful review! We’re delighted to hear that you found our service efficient and to your satisfaction. It’s great that we could provide you with 1664 Blanc Zero, making your shopping experience seamless right to your door. Your support and plans to reorder mean the world to us! We look forward to serving you again soon! À très bientôt! ✨

Posted 1 year ago

“Excellent Company, easy to use Website, reasonable pries, super Service! Will use again and will recommend!”

Helpful Report

Posted 1 year ago

Merci beaucoup for your amazing review! We’re thrilled to hear that you found our website easy to use and our service top-notch. Your support and recommendations mean a lot to us, and we can’t wait to assist you again in the future! À très bientôt! ✨

Posted 1 year ago

“I have ordered several times and items were missing each time. There is no email confirmation showing which items are missing/being refunded so I have to log in to my account and check the updated invoice is aligned with the order picking ticket. One item had yet to be refunded in my last order so I contacted them via the online form and again no email confirmation if my message reaching them. I was also given a morning time delivery window when ordering but the delivery notification was in the afternoon. Definitely not a good customer experience.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your experience with missing items and the confusion around delivery times. It's frustrating to have to log in to check your order status, and we definitely understand how important clear communication is. We appreciate you bringing this to our attention and will work to improve our notification processes. Your feedback is invaluable, and we hope to provide a better experience in the future. Thank you for sharing your concerns.

Posted 1 year ago

“I did not like this service. I ordered one French product; a different product arrived by courier. The company had even swapped the item on my order history. By emailing them, they agreed to take back the incorrect product. The experience was a waste of my time.”

Helpful Report

Posted 1 year ago

We're truly sorry to hear about the mix-up with your order. It's a mistake by the packing team and you should have been contacted before any swap was made. It's frustrating to receive the wrong product, and we understand how that can waste your time. Your feedback is important, and we'll work to improve our processes. Thank you for sharing your experience.

Posted 1 year ago

“Always a great selection of food and toiletries. Love being able to buy food without having to go over to France-definitely a bonus with the new import laws.”

Helpful Report

Posted 1 year ago

Merci infiniment for your fantastic review! We’re thrilled to hear that you appreciate our selection of food and toiletries. It’s wonderful to know that the new import laws have made shopping easier for you! Your support means a lot to us, and we can't wait to welcome you back soon! À très bientôt! ✨

Posted 1 year ago

“The Cassoulet "La Chaurienne " was bought sometimes ago and was ecellent. The exact tasta especially with " la saucisse de Toulouse " which make the cassoulet a reference. Keep the originals available as we appreciate the products you are selling.”

Helpful Report

Posted 1 year ago

Merci beaucoup for your fantastic review! We’re thrilled to hear that you enjoyed our Cassoulet "La Chaurienne" and that the "saucisse de Toulouse" added to the experience. Your appreciation for our original products means so much to us! We can’t wait to serve you again soon! À très bientôt! ✨

Posted 1 year ago

“Good selection of goods and very good service. Fast delivery too.”

Helpful Report

Posted 1 year ago

Merci beaucoup for your kind review! We’re so happy to hear that you found our selection appealing and that our service met your expectations. It’s wonderful to know you experienced fast delivery too! Your satisfaction means a lot to us, and we look forward to welcoming you back soon! À très bientôt! ✨

Posted 1 year ago

“Items were lovely speedy delivery good price lots of choice”

Helpful Report

Posted 1 year ago

Merci beaucoup for your wonderful review! We're delighted to hear that you loved our items, found the delivery speedy, and appreciated the great selection at good prices. Your satisfaction is our goal, and we look forward to serving you again soon! À très bientôt! ✨

Posted 1 year ago

“No instructions in English for the Matterhorn fondue”

Helpful Report

Posted 1 year ago

We're sorry to hear that you faced issues with the instructions for the Matterhorn fondue. We understand how important it is to have clear guidance. Please contact sales@frenchclick.com and they can help with this if you still need it.

Posted 1 year ago

“Very easy to order from your website and kept updated when items would be delivered”

Helpful Report

Posted 1 year ago

Merci beaucoup for your lovely review! We're delighted to hear that you found our website easy to navigate and appreciated the updates on delivery. Your satisfaction is our top priority, and we can’t wait to serve you again soon! À très bientôt! ✨

Posted 1 year ago

“I did not finalize my order since it was ridiculous to pay over 50 euros for delivery on top of a simple 42 euro order for seasoning. Brexit can keep their brexit insane prices.”

Helpful Report

Posted 1 year ago

We completely understand your frustration regarding the delivery costs. Shipping to the EU can be quite expensive in this era. Your feedback is important to us, and we always aim to provide value for our customers. We hope you’ll consider us for future purchases!

Posted 1 year ago

“I think canned food in France is often superior to ours but forgot to try it again when I was staying in self-catering in Lyon. Too many delicious options. So, once home in UK, I went online and found French Click.. Ordering was simple and the postage was cheaper than I expected. The cans arrived within a few days and are stacked happily in the larder. I've only tried the Sauce Béarnaise (in a glass jar) so far and it certainly perked up my poached salmon. The cans are reputable brands so I don't anticipate any disappointment with them. Thank you, French Click.”

Helpful Report

Posted 1 year ago

Merci beaucoup for your fantastic review! We're thrilled to hear that you found our ordering process simple and that your canned goods arrived quickly. It's great to know that the Sauce Béarnaise elevated your dish! We appreciate your support and can't wait for you to explore more of our delicious options. À très bientôt! ✨

Posted 1 year ago

“Excellent service. Will use this company again.”

Helpful Report

Posted 1 year ago

Merci beaucoup for your fantastic review! We're so pleased to hear you enjoyed our service. Your support means a lot to us, and we can't wait to welcome you back for your next order! À très bientôt! ✨

Posted 1 year ago

“Very happy to have discovered your company has products I enjoy.”

Helpful Report

Posted 1 year ago

Merci beaucoup for your wonderful review! We’re so glad to hear that you discovered our products and that you enjoy them. Your support means the world to us! We look forward to serving you again soon! À très bientôt! ✨

Posted 1 year ago

“Prompt and efficient service. Product delivered as ordered.”

Helpful Report

Posted 1 year ago

Merci beaucoup for your wonderful review! We’re delighted to hear that you experienced our prompt and efficient service, and that your product was delivered just as you ordered. Your satisfaction is incredibly important to us, and we look forward to serving you again soon! À très bientôt! ✨

Posted 1 year ago

French Click is rated 4.6 based on 10,834 reviews