French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,295 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,295 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not so easy to find what one wants to order as it used to be”

Helpful Report

Posted 1 year ago

Sorry to hear this, if there's anything specific you had trouble finding, please email customerservice@frenchclick.com with the details and we'll look at how we can improve it.

Posted 1 year ago

“Excellent, parcel was on time, well packaged, and the goods were exactly as I wanted. Good range of French products on the website and a bit cheaper than other French food websites in the UK.”

Helpful Report

Posted 1 year ago

“Great French food delivered to your door with cold ice pack Merguez haven't had for years delicious”

Helpful Report

Posted 1 year ago

Thank you so much for your outstanding 5-star rating of French Click! We truly appreciate your feedback and are thrilled to hear that you enjoyed our service.

Posted 1 year ago

“Excellent products, and so easy to order online, and delivered on day requested. Thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of French Click! We're thrilled to hear that you found our products excellent and the online ordering process so easy.

Posted 1 year ago

“Excellent selection- reliable delivery service- overall highly recommended”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of French Click! We truly appreciate your support and are thrilled to hear that you had such a positive experience shopping with us.

Posted 1 year ago

“Good products and great service”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you enjoyed our products and experienced great service.

Posted 1 year ago

“Placed and order for Raclette cheese, got a paid nominated day delivery with was last Friday as we had friend coming for dinner to enjoyed a raclette. we are today Monday 11th of March and I still don't know where my order is? I have email, call 8 times, still no answer. I have try to contact them again, but the phone just keep ringing, no one to respond to the calls. unacceptable to leave customer in this situation, but most not be bothered to see where their products are going, as clearly they would have notice that the food hasn't been delivered. I am still looking for someone to reach out to me from French click.”

Helpful Report

Posted 1 year ago

Very sorry about this, our driver came to the location to do the delivery but has returned the order back to the warehouse. We will investigate why this happened. Usually they should also call you if there is any problem on the delivery.

Posted 1 year ago

“I ordered choucroute for Mother’s Day, plus Montbéliard sausages and mustard. I was notified two days prior that the choucroute had not arrived from France…. I wrote that I would try to get the choucroute somewhere else, but I really needed the sausages and the mustard. On the day of my delivery, the day before Mother’s Day, NOTHING was delivered. I had 4 mums, my daughter and daughters in law coming for that special lunch. I had to scramble to try to replace the undelivered food. I tried to contact French Click but nobody there to answer the phone. I find it absolutely unacceptable to treat customers that way. So beware of delivery problems, many unavailable items,and poor customer service it seems.”

Helpful Report

Posted 1 year ago

Very sorry about this, it seems customer service did not see your email reply in time to get the delivery out for Saturday. There was a temporary stock problem with the Choucroute Royale, we could have delivered the other two items though. We will look at our procedures to make sure this doesn't happen again.

Posted 1 year ago

“Products were perfect. However, they sent me an email to inform me my delivery would be delayed because of missing products, and then proceeded to deliver them three days earlier without telling me. Luckily I was home. The delivery person was also very annoyed I used a French number for my order ( the website let me use a French number and I assumed they could call French numbers from their uk number, because I can.) I usually only leave positive reviews but I didn’t feel like a client here, more like a nuisance to them.”

Helpful Report

Posted 1 year ago

Sorry about this communication issue. There were other deliveries in your area on Saturday so the delivery was put for then, you should have been told about this first, this was a mistake. The office can contact you on a French number fine, the delivery drivers can do via what's app or other data based service but not directly from the phone.

Posted 1 year ago

“All simple, efficient and very prompt - from the beginning (purchase) to the end (delivery). Highly recommended!”

Helpful Report

Posted 1 year ago

Thank you so much for your exceptional 5-star rating of FrenchClick! We truly appreciate your kind words and we're thrilled to hear that your experience with us was nothing short of simple, efficient, and prompt.

Posted 1 year ago

“The price and service delivery is good”

Helpful Report

Posted 1 year ago

Dear Francis,Thank you so much for your excellent 5-star rating of FrenchClick! We appreciate your feedback and are thrilled to hear that you had a positive experience with us.

Posted 1 year ago

“Great. Delivered in a few days. All products well wrapped ( fermiere yoghurt cold and ceramic pots protected). Good prices, all items revieved. Delivered in time with good communication. 10/10. Am about to order again.”

Helpful Report

Posted 1 year ago

“They sent it on the date they said. The preparation of the box was also nice. I didn't have any problems with payments, it's a nice place👍👍”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of FrenchClick! We truly appreciate your kind words and are thrilled to hear about your positive experience.

Posted 1 year ago

“Always a please to do business with French Click! I am unable to get French Butter here in the US and they always have my favorite brand. Such a treat when it arrives! Only one little comment- maybe more ice packs or insulated box- the few ice packs were pretty much thawed. Thank you, M”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with FrenchClick.

Posted 1 year ago

“Items well packed & quickly delivered.”

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Posted 1 year ago

Thank you so much for your exceptional 5-star rating of FrenchClick! We greatly appreciate your kind words and recommendation.

Posted 1 year ago

“The Ricore, coffee arrived it was well packed, I will use Frenchclick again.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of FrenchClick! We appreciate your kind words and are thrilled to hear that you were happy with your purchase.

Posted 1 year ago

“I ordered two bottles of the same shampoo, but I was given one correct one, and one that I didn't ask for. It is the first time I have used your shop, I won't be using it again!”

Helpful Report

Posted 1 year ago

Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject and we'll swap them or offer a refund for the incorrect one.

Posted 1 year ago

“great french products. easy to order and delivered on time in great condition.”

Helpful Report

Posted 1 year ago

Thank you so much for giving us a 5-star rating on FrenchClick! We truly appreciate your kind words and support.

Posted 1 year ago

“I bought two bottles of Pacific fraîcheur anis, hoping it would substitute for Pernod as I love aniseed and can't drink alcohol any more. I was not disappointed, it's lovely and I drink it with some lemonade as a long drink. I'll definitely be buying more.”

Helpful Report

Posted 1 year ago

Thank you so much for giving us a 5-star rating on FrenchClick! We truly appreciate your kind words and support.

Posted 1 year ago

“Impressed with the how well the product was packaged”

Helpful Report

Posted 1 year ago

Thank you so much for giving us a 5-star rating on FrenchClick! We truly appreciate your kind words and support.

Posted 1 year ago

French Click is rated 4.7 based on 10,295 reviews