French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Very disappointed. I ordered 4 white skin Halal chickens and only 3 yellow skin chickens were delivered. No explanation or money refund. How can I trust or order from you again. Order Picking Ticket SO-462720”

Helpful Report

Posted 1 year ago

Very sorry about this, it looks like when the product was setup it was done as mistral without being yellow or white specifically. The 1 missing was removed from the order and the total charged was then £58.05. Adrien should be in touch with you about this.

Posted 1 year ago

“Very nice product and choice. Quick delivery. Very testy food”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of French Click! We sincerely appreciate your kind words and are thrilled to hear that you found our products to be very nice with a great variety to choose from.

Posted 1 year ago

“Ordered cheese, impressed with the product selection. Perfectly as described.”

Helpful Report

Posted 1 year ago

Dear Mike,Thank you so much for your five-star rating of French Click! We truly appreciate your positive feedback and are delighted to hear that you were impressed with our product selection, particularly the cheese you ordered.

Posted 1 year ago

“Tried for the first time, so pleased with my order, tasty products.”

Helpful Report

Posted 1 year ago

Merci beaucoup for your exceptional 5-star rating of French Click! We truly appreciate your kind words and are delighted to hear that you tried our products for the first time and found them to be delicious. Your satisfaction is our utmost priority, and we're thrilled that we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again soon!

Posted 1 year ago

“helpful staff”

Helpful Report

Posted 1 year ago

Dear James,Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your kind words and your support. It is customers like you who make our job so enjoyable.

Posted 1 year ago

“Really like This company, can buy easily products from my country, with price not really expensive. Even my kids found their biscuits and yabon products. The customer service is great . 100 % satisfy 😌”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of French Click! We greatly appreciate your kind words and are thrilled to hear that you really like our company. We are delighted to provide you with an easy way to purchase products from your country at affordable prices. It's wonderful to know that even your kids have found their favorite biscuits and yabon products with us. Our dedicated customer service team is always here to assist you, ensuring your satisfaction with every interaction. Thank you again for your support, and we look forward to serving you again soon! 😌

Posted 1 year ago

“I found the website difficult to use. The menu and product groups were limited and there were obviously more products available than appeared under those headings. Found what I wanted eventually by having to use the Search facility.”

Helpful Report

Posted 1 year ago

Very sorry about this, please email which items you had trouble finding to customerservice@frenchclick.com and we'll certainly look in to this for you.

Posted 1 year ago

“Always pleased with the goods I receive and the way I am kept informed of delivery time. However this time I was disappointed with the short use by dates of the Peltier Brioche Toasts. I frequently order them and it has never been a problem before”

Helpful Report

Posted 1 year ago

Thank you so much for your 4-star rating of French Click! We truly appreciate your feedback and your continuous support as a loyal customer. Sorry for this short date, please send photos of the item to customerservice@frenchclick.com and we can investigate this short date and replace or refund them.

Posted 1 year ago

“Not impressed. A series of either incomplete or delayed deliveries. When finally sent, delivery is not made on time. Still waiting. Perhaps use a more reliable delivery service? I don’t think I will use or recommend French Click again”

Helpful Report

Posted 1 year ago

Very sorry about this. Unfortunately it seems some items were removed from your original order when they shouldn't have been. The redelivery was then moved back one day as the soap was still missing. Unfortunately we can't control exactly DHL but we are sorry they delivered later than expected.

Posted 1 year ago

“Not sure what is going on. Incomplete order delivered last week, customer service totally unresponsive to emails and phone calls until the negative feedback was posted. French Click was supposedly sending the missing item. Package never arrived, French Click could not track the order, no real update forthcoming, one wonders who is actually taking care of the orders and of the despatch?? Not reliable and honest. Still waiting to get my money worth of items”

Helpful Report

Posted 1 year ago

Very sorry about this, it looks like we had a problem with the stock of the Persavon Savon De Marseille Glycerine 4x100g which delayed the reshipment of the order yesterday. This item is coming in today and we're going to ship it today.

Posted 1 year ago

“Good products, good service, good customer service, decent prices.”

Helpful Report

Posted 1 year ago

Thank you so much for your incredible 5-star rating of French Click! We sincerely appreciate your kind words and are thrilled to hear that you had such a positive experience with us.

Posted 1 year ago

“Good products. Great delivery”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of French Click! We truly appreciate your support and are delighted to hear that you found our products to be of excellent quality. e.

Posted 1 year ago

“All good. fast service ans well packed”

Helpful Report

Posted 1 year ago

Merci beaucoup for your amazing 5-star rating of French Click! We sincerely appreciate your kind words and are thrilled to hear that you had a great experience with us. We work hard to ensure fast service and well-packed deliveries, so it's wonderful to know that you were satisfied. We look forward to serving you again soon. Cheers!

Posted 1 year ago

“First class Rackett cheese. Delivery was quick with impressive packaging To keep the cheese fresh. There cheese freezes very well”

Helpful Report

Posted 1 year ago

Dear Susan,Thank you so much for your outstanding 5-star rating of French Click! We truly appreciate your kind words and are thrilled that you had such a positive experience with us. We're delighted to hear that you found our delivery quick and the packaging impressive. At French Click, we strive to ensure that every order is carefully packaged to protect the quality and freshness of our products, including our first-class cheese.

Posted 1 year ago

“Great first order, the products available were perfect. It's like they read my French shopping list and made all the items available just for me!”

Helpful Report

Posted 1 year ago

Thank you so much for your enthusiastic 5-star rating of French Click! We are thrilled to hear that your first order was a great success and that the products available were perfect for you.

Posted 1 year ago

“A great facility for acquiring a wide range of French food and other products - very convenient.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear that you find our online platform a great facility for acquiring a wide range of French food and other products.

Posted 1 year ago

“Really lovely artificial flowers. They look very realistic and would certainly recommend.”

Helpful Report

Posted 1 year ago

“So disappointed. Is French Click run by a new team? Order was despatched without informing me that a couple of items were out of stock contrary to information at the time of placing the order, had I known I would not have ordered the rest but would have waited until the most important items were actually available. Refund was made promptly, which ticked the boxes. Upon receipt of the order however, one item was missing, despite being charged for it. I rang a million times and emailed to bring this to the attention of French Click: no answer to my emails, and no one ever picks up the phone. So as things stand, I have been charged for more than I have received and this is dishonest. I truly hope to have this rectified.”

Helpful Report

Posted 1 year ago

Very sorry about this. We were unexpectedly short of staff today, it looks like someone has dealt with this now and there is a redelivery already in for the item.

Posted 1 year ago

“Great service, so nice to be able to buy my favourite French items.”

Helpful Report

Posted 1 year ago

Merci beaucoup de nous avoir attribué cinq étoiles pour votre expérience avec French Click ! Nous sommes ravis d'apprendre que vous avez apprécié notre service exceptionnel.

Posted 1 year ago

“The only place in the UK to have the product I wanted and delivered promptly.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your support and are thrilled to hear that we exceeded your expectations.

Posted 1 year ago

French Click is rated 4.6 based on 10,540 reviews