French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,672 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,672 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic to find a lovely selection of French foods in London. Very efficient delivery at a very reasonable cost -Thankyou”

Helpful Report

Posted 4 years ago

“Very nice products, delivered on time. My reason for not reordering is the huge amount of packing peanuts (2 bin bags full) which wouldn’t dissolve in water and therefore were hard to dispose of.”

Helpful Report

Posted 4 years ago

“fantastic, have really missed my French treats, was super surprised when I found your site. Will be ordering again very, very soon.”

Helpful Report

Posted 4 years ago

“Happy with everything, the goods, the packaging and the delivery. Will definitely use them again.”

Helpful Report

Posted 4 years ago

“Great easy service.”

Helpful Report

Posted 4 years ago

“Disappointed when my order arrived and was already two days out of date. Made a complaint but have not received replacement as promised.”

Helpful Report

Posted 4 years ago

Hi Very sorry about this, please contact customeservice@frenchclick.com or call us on 02077371024 and we'll be able to sort this for you. Thanks Matt

Posted 4 years ago

“Nice, pro and efficient staff. Good products and very fresh! I recommend them :)”

Helpful Report

Posted 4 years ago

“Excellent service, ordered some biscuits, they came in perfect condition on the day stated when ordering. Will be ordering again.”

Helpful Report

Posted 4 years ago

“Great site for people who miss the booze cruise days where you fill your car with loads of french goodies”

Helpful Report

Posted 4 years ago

“ADRESSED AND DELIVERED TO FLEETWATER COTTAGE NOT FLEETWATER HOUSE AS SHOWN ON INVOICE AND PACKING SLIP OUT OF STOCK OF TWO ITEMS.EG. CASSEGRAIN FLAGEOLETS 200 G YET SHOWING IN STOCK ON WEBSITE.”

Helpful Report

Posted 4 years ago

Very sorry about this. It's a mistake when it's been booked in with the courier. Sometimes there can be temporary shortages of items due to the fluid nature of the stock we have the number of items we do.

Posted 4 years ago

“My favourite cheese was no longer available from any of the supermarkets so found French Click. I was a bit disappointed as they did not have one of my favourite yogurts but refunded even before the order was delivered. Unfortunately the order came soaking wet due to the cool pack defrosting and soaked into the packaging of all the items. The foil pack covering my cheese was wet and had soaked into the cheese, however I am getting a replacement. The postage was a bit prohibitively expensive although cheaper than driving to France!”

Helpful Report

Posted 4 years ago

“Morteau saucisses received from French Click are tasty and easy to prepare. Was prompted by "Simply Raymond Blanc" to try his Morteau warm salad with poached egg - absolutely delicious. Recommended.”

Helpful Report

Posted 4 years ago

“I was very happy for several years ordering products from French Click but French Click has stopped exporting to here in Italy for the past year. I am looking forward to their resuming exporting once again to Europe so that I can once more obtain the products I desire.”

Helpful Report

Posted 4 years ago

“obsolete website, half the products not delivered due to unavailability.. not sure i’ll ever try again”

Helpful Report

Posted 4 years ago

Very sorry about this. If you want to order again we'll be able to remove any delivery charge as quite a bit was taken off your order. Sometimes we have temporary stock shortages of items due to stock errors or supplier issues. Please e-mail customerservice@frenchclick.com or matthew@frenchclick.com to arrange that if you want.

Posted 4 years ago

“Delighted to find this, service could not have been quicker. Notification of delivery would have helped as I missed it. Tried to track it but function wasn't available. Products are great.”

Helpful Report

Posted 4 years ago

“I’ve ordered for the first time from French Click this month and I am very happy with the service. Only one item was wrong and the rest of the products arrived in perfect condition. Fresh produce was wrapped to keep cool and was excellent quality. Costs are reasonable if you choose a standard delivery. My order arrived 8 days after being logged. I haven’t been able to go to France over the last two years and I’m missing my French shopping. I will certainly use French Click again and build up the ‘Express’ list, which allows you to reorder regular items quickly. An excellent service, definitely recommended.”

Helpful Report

Posted 4 years ago

“The rillettes de canard are delicious. I wish that I’d paid for a faster delivery, as although they were well packed in a bubble wrap bag, polystyrene shrimps and in a box, as well as having an ice bag with them, they had totally defrosted. However I don’t suppose they will last long enough to suffer, my fault for not thinking it through, and I will make a note for next time. It occurs to me that it would be sensible to have a note on the delivery page about this - a suggestion that it might be better to choose to pay for faster delivery of things that will not travel so well.”

Helpful Report

Posted 4 years ago

“What would I do without them? A wonderful range and prompt delivery (with a charming smile!)”

Helpful Report

Posted 4 years ago

“Ordering and payment was easy. I paid £10 for a Saturday morning delivery. On Friday I received an email from their courier (DPD) advising me my order was on hand and that so would receive it on Monday. I called French Click and was reassured this was an error and that I would definitely receive my order the next morning ( Saturday). I immediately emailed confirming our conversation and that Monday would be too late. I waited all morning and as the DPD tracking was still showing the order as being at their hub I rang DPD. They were apologetic but had to advise the order was despatched on a ‘next working day’ service but this excluded Saturday. I called French Click but all telephone numbers just rang any rang. Sure enough, mid Monday morning DPD delivered my parcel. Rather than being in a good grade polystyrene case as I have received from other online food retailers, all items were tightly packed in a cardboard box with 3 melted ice strips and a few polystyrene chips. My order consisted of about 3kgs of meat products and a delicate Tarte aux Pomme. Naturally the tarte was smashed as no provision had been made to protect it at all. Also, my large pack of Merguez sausages has been overlooked (they showed as present on the advice note) and Toulouse sausages were delivered instead. Having been packed 72 hours earlier, the ice had melted and the meat was warm. No use to me. I called French Click to complain, and the same lady I spoke on Friday was vaguely apologetic and agreed to my request for a refund, which arrived minutes later. All in all, a great shame. I am in two minds whether to try them again.”

Helpful Report

Posted 4 years ago

Very sorry about this. The order was accidently booked in on the Monday service rather than Saturday. Fresh orders need to be delivered within 24h to maintain the correct temperature. So the order was refunded. If you have any photos of the package please send them to customerservice@frenchclick.com so we can investigate that is was packed properly.

Posted 4 years ago

“Arrived on time with ice package to protect chilled product. Very happy :-)”

Helpful Report

Posted 4 years ago

French Click is rated 4.6 based on 10,672 reviews