French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication. Really pleased with the results of my order.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating! We truly appreciate your kind feedback about French Click. We are delighted to hear that you had a great experience with us.

Posted 1 year ago

“French Click has always delivered correctly and on time.”

Helpful Report

Posted 1 year ago

Thank you so much for the fantastic 5-star rating of FrenchClick! We appreciate your kind words and for taking the time to share your experience with us.

Posted 1 year ago

“Great French products away from home !!”

Helpful Report

Posted 1 year ago

Merci beaucoup for your 5-star rating of FrenchClick! We truly appreciate your kind words and are thrilled to hear that you think our French products are great, even when you're away from home

Posted 1 year ago

“Fantastic service, incredibly well priced. Thankyou! 👌”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of FrenchClick! We truly appreciate your kind words and are thrilled that you found our service fantastic and incredibly well priced.

Posted 1 year ago

“Great selection of French produce including items you cannot normally get in the UK. Many thanks”

Helpful Report

Posted 1 year ago

“Not happy with the delivery service which I have received. I have selected a specific time slot for a reason, i got delivered 2 hours dust the end of it. Additionally, customer service doesn't answer the phone. And I was not made aware of the products were which not available anymore.”

Helpful Report

Posted 1 year ago

Very sorry about this, the phone should be answered. Unfortunately when you ordered we still had someone in customer service on holiday. I can see one item was missing from your order, we do try our best to make sure all orders are complete. You can find out if anything is missing from the final version of the order in your order history in the your account section of the website, the night before delivery.

Posted 1 year ago

“I ordered a galette des rois as I was promised a date of delivery before the epithany,, I placed the order and it arrived 4 days after the delivery date and the product was 2 days away from freshness expiry date!!!! So very disappointed”

Helpful Report

Posted 1 year ago

Very sorry to hear this. I can see you were delivered on 04/01 and there should have been plenty of stock with at least a two week best date available then. Please email a photo of what your received to customerservice@frenchclick.com and we'll refund them for you.

Posted 1 year ago

“Brilliant. Really enjoyed the products.”

Helpful Report

Posted 1 year ago

Thank you so much for your fabulous 5-star rating of FrenchClick! We are thrilled to hear that you found our products brilliant and truly enjoyed them. Your kind words have truly made our day. We appreciate your support and look forward to serving you again in the future.

Posted 1 year ago

“My items arrived in great condition, was sealed very well in the box (as it was liquids)…. The only issue I would say was that I specifically Paid for it to be delivered by DPD but it was delivered by DHL Other than that, everything is great 🙌 Thank you French Click, what you guys do is amazing”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating and kind words about FrenchClick! We are thrilled to hear that your items arrived in great condition and were well sealed in the box.

Posted 1 year ago

“Delivered to a nearby shop as I wasn't available. Picked up the next day. Found the cheese and the packaging to be still fridge temps. Very impressed to be honest”

Helpful Report

Posted 1 year ago

Thank you for your 4-star rating and for sharing your positive experience with FrenchClick! We greatly appreciate your feedback.

Posted 1 year ago

“I have been buying Nectar coffee from French Click for several years. The coffee is excellent, always well-within its use-by date and the delivery service is user-friendly and efficient”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5 star rating of FrenchClick! We are thrilled to hear that you have been a loyal customer for several years and that our Nectar coffee has consistently impressed you.

Posted 1 year ago

“I have place on order on 10/01/24 that was meant to be delivered on 12/01/24. As of now I still haven’t reveived my order, Ive also emailed the customer service twice and still didn’t get any reply.. My experience is quite disppointing so far and I hope this will get resolved soon enough!”

Helpful Report

Posted 1 year ago

Very sorry about this, please make sure you're sending to customerservice@frenchclick.com and sales@frenchclick.com. This should have been shipped, we'll investigate and get back to you asap.

Posted 1 year ago

“Large range of products. Delivery on time. Good after sale service”

Helpful Report

Posted 1 year ago

Thank you for your outstanding 5-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a fantastic experience with us.

Posted 1 year ago

“Product arrived in good condition- very quick&reliable service!”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of FrenchClick! We sincerely appreciate your kind words and are thrilled to hear that your product arrived in perfect condition.

Posted 1 year ago

“I have been purchasing Lesieur dressing and Bonne Maman jams from French Click for several years as not available locally. Everything always arrives promptly and well wrapped and tastes wonderful.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to give FrenchClick a 5-star rating! We truly appreciate your support and loyalty.

Posted 1 year ago

“Happy costumer.”

Helpful Report

Posted 1 year ago

Thanks for the feedback and 5 star review of French Click. Very happy as well!

Posted 1 year ago

“Easy to order and they had just what I wanted. Delivery was fast and efficient.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of FrenchClick! We greatly appreciate your support and feedback. We are thrilled to hear that you found it easy to order and that we had exactly what you were looking for

Posted 1 year ago

“All products arrived in perfect order on time and tasted delicious, what more can I say except thank you French Click, Paul”

Helpful Report

Posted 1 year ago

Dear Paul,Thank you so much for your wonderful 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear that all the products arrived in perfect order and tasted delicious.

Posted 1 year ago

“Really great service and items arrived in good time. They sell stuff that you don't often see in the UK like the Lindt bars that I bought thanks!”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating! We are thrilled to hear that you had a great experience with French Click. We are delighted that our service met your expectations and that your items arrived in good time.

Posted 1 year ago

“This is my second purchase through French Click and this experience was as good as my first. Order was filled and shipped promptly and most important... it was packaged well for the long trip to the U.S. Order arrived in perfect condition and actually two days ahead of the estimated time. Will definitely be placing additional orders.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5-star rating of French Click! Very happy to hear the order made it over quickly and efficently.

Posted 1 year ago

French Click is rated 4.6 based on 10,540 reviews