French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer support team was quick to respond and rearranged the missing item delivery. I'm a repeat customer for some years and am satisfied with my experiences overall.”

Helpful Report

Posted 1 year ago

Thank you for your kind words and 5 star rating! We are so glad that our customer support team was quick to respond and addressed any concerns that you had with the delivery.

Posted 1 year ago

“Exorbitant cost of delivery to addresses North of the Border. Only make an order now when I have no choice.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, unfortunately we are charged a surplus by all 3 of the delivery companies we use for some postcodes in the highlands and islands area and we pass it on. If you are signed up for emails, we do discounts from time to time which may help reduce the total cost.

Posted 1 year ago

“My go to place for any French delicacy I’m feeling nostalgic for & just isn’t available in the supermarket! Great service & honest pricing. I would highly recommend.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of French Click! We truly appreciate your generous review. We are so glad to hear that you find French Click to be your go-to place for French delicacies.

Posted 1 year ago

“Item arrived as described. Delivery could have been advised but other than that great product easy to use website”

Helpful Report

Posted 1 year ago

Thank you for your 4 star rating of French Click! We appreciate you taking the time to give us feedback, especially noting that your item arrived as described. Hopefully we'll be able to improve on the delivery for next time.

Posted 1 year ago

“French click is a super service. Everything always nicely packed and arriving on time, and I love the products you offer. Thank you.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of French Click! We truly appreciate it. French Click is an amazing service; we always make sure our products are nicely packed and delivered on time.

Posted 1 year ago

“We have this coffee every day, it is excellent for breakfast.”

Helpful Report

Posted 1 year ago

Thank you so much for your fantastic 5 star rating of FrenchClick! We are delighted that you enjoy our coffee and it is especially perfect for breakfast.

Posted 1 year ago

“Great service - I had to ask for a quicker delivery (after placing the order). They responded straight away - good job. Safely packaged & delivered - well done. Highly recommended.”

Helpful Report

Posted 1 year ago

Thanks so much for your 5 star rating of FrenchClick! I'm so glad that you received great service with our delivery..

Posted 1 year ago

“Arrived promptly thank.you”

Helpful Report

Posted 1 year ago

Thanks for the feedback! Very much apprecaited.

Posted 1 year ago

“On time , all my products were delicious and fresh. I will definitely recommend them Mrs Juilien”

Helpful Report

Posted 1 year ago

Thank you so much, Mrs Juilien, for taking the time to rate us. We are delighted to hear that!

Posted 1 year ago

“An efficient system, accurate delivery day and goods were well packaged. Would recommend”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of FrenchClick! We are so thrilled you found our system efficient, delivery accurate, and the goods were well packaged.

Posted 1 year ago

“Perfectly delivered and on time”

Helpful Report

Posted 1 year ago

Thank you for your 5-star rating of FrenchClick! We are so glad to hear that your items were perfectly delivered and on time.

Posted 1 year ago

“All products arrived on time, well packaged and as described.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of French Click! We're glad to hear that all of your products arrived on time, well packaged and as described.

Posted 1 year ago

“Quick delivery, safely packed in cold packs. Happy with the products”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of French Click. We are delighted that you are happy with everything.

Posted 1 year ago

“Keeping in touch when unable to deliver on time would help, but Christmas- time will always be a problem.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of French Click! We certainly appreciate your understanding of our challenges with delivering during Christmas-time.

Posted 1 year ago

“Excellent product and service.”

Helpful Report

Posted 1 year ago

Thank you for your 5 star rating of French Click and your kind words about our excellent product and service! It's greatly appreciated.

Posted 1 year ago

“It is the 5th year I have ordered the foie gras mi-cuit déveiné which is a treat for Xmas as I am from the South of France and I have to have it every year! My daughter who was born in England loves it too! The Nounours from Cémoi, I made her try them when we went to Normandy 4 years ago and she has been a fan ever since! 😍”

Helpful Report

Posted 1 year ago

Thank you so much for sharing your story and the feedback! We are delighted to hear that our foie gras mi-cuit déveiné and Nounours from Cémoi were what you wanted.

Posted 1 year ago

“While the delivery was fine, I was not so happy that the merguez I ordered were just at their date limite de consommation. They were good but it would have been better if they had had a longer shelf life. Which is why I only gave three stars.”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback! We are so happy to hear that French Click made your shopping experience positive. We will need to investigate the short date, this is likely due to a stock rotation error somewhere.

Posted 1 year ago

“My order of fresh oysters, foie gras and chocolates was delivered on time, and the quality of the food provided was excellent. I seriously enjoyed the oysters from Marennes, and the Revillon pralines chocolates. I am still enjoying the foie gras on canapes. Thank you for making this possible.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star review and for the positive experience. I'm delighted to hear that the food that was delivered to you worked out so well!

Posted 1 year ago

“It's a great service when you can't get to France to buy the things you want. Prices are very reasonable and delivery is excellent. It's the only place we can find Amandine potatoes outside of France. I'd recommend French Click to anyone.”

Helpful Report

Posted 1 year ago

Thank you for your wonderful review and for giving French Click a 5-star rating! It's great to see that you found our service to be so helpful in getting you the items you want from France.

Posted 1 year ago

“Very easy to use and everything was delivered in a good condition and on the arranged time. Not everything was available, but we have to accept there will be supply issues. Very happy to use them again.”

Helpful Report

Posted 1 year ago

Thank you for your positive 4 star rating of French Click. We are pleased to hear that you were satisfied with your experience and found our service easy to use. We are sorry for the missing items, we do strive to avoid this as much as possible.

Posted 1 year ago

French Click is rated 4.6 based on 10,540 reviews