French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice of products”

Helpful Report

Posted 1 year ago

Thank you so much for giving FrenchClick a 5-star rating! We are thrilled to hear that you had a great experience with us.

Posted 1 year ago

“Great to be able to get these items. Brilliant prompt delivery.”

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Posted 1 year ago

“Very happy with our purchase. Prompt delivery too.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star rating of FrenchClick! We're thrilled to hear that you are very happy with your purchase and that the delivery was prompt as well. We greatly appreciate your support and hope to serve you again in the future. Merci beaucoup!

Posted 1 year ago

“package arrived safely”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star rating for FrenchClick! We truly appreciate your support and feedback.

Posted 1 year ago

“Speedy delivery, all in great condition. Just wondered about the extent of packaging though.”

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Posted 1 year ago

“Well packaged, well chilled, food in good condition. Not tried everything yet but the veal escalope and the boudin noir excellent.”

Helpful Report

Posted 1 year ago

Dear valued customer,Thank you so much for your fantastic 5-star rating of FrenchClick! We truly appreciate your kind words and support.

Posted 1 year ago

“I have been purchasing items from French Click for a number of years now. They are always of top quality and promptly delivered. Thanks and well done a very satisfied customer.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star review of FrenchClick! We truly appreciate your continued support over the years.

Posted 1 year ago

“products arived on time.quality as exspected good service thanks.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that your products arrived on time and were of the expected quality.

Posted 1 year ago

“My go to place to buy some of my favorite French food. Excellent quality, delivery with DHL is perfect.”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that we are your go-to place for purchasing your favorite French food.

Posted 1 year ago

“This is amazing products ......”

Helpful Report

Posted 1 year ago

Cher reviewer, Merci infiniment pour votre excellente évaluation de cinq étoiles pour FrenchClick ! Nous sommes ravis d'apprendre que vous appréciez nos produits incroyables.

Posted 1 year ago

“Good variety of products, competitive pricing (for the UK, friendly staff”

Helpful Report

Posted 1 year ago

Thank you for taking the time to rate FrenchClick with four stars. We sincerely appreciate your positive feedback about our good variety of products, competitive pricing (for the UK), and friendly staff.

Posted 1 year ago

“An excellent company for buying all things (food) french, great service, fast reliable delivery, quick ordering and great communication. Have used this company for many years and I fully recommend it”

Helpful Report

Posted 1 year ago

Dear valued customer, Thank you so much for your outstanding 5-star rating of FrenchClick! We truly appreciate your kind words and your loyalty as a long-time customer.

Posted 1 year ago

“Web site easy to negotiate, options for delivery clear and unambiguous, range of goods fascinating. Good for browsing.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful 5-star rating of FrenchClick! We truly appreciate your kind feedback and are thrilled to hear that you found our website easy to navigate. We take great pride in providing a seamless shopping experience for our customers.

Posted 1 year ago

“As always, the ordering process, packaging, and delivery were perfect. What wasn't in this instance (I have ordered from French Click several times before), is the error in my order. I was sent one wrong item in my order (the wrong terrine). After having to send a photograph of my delivery note and the wrong item, I expected to have the correct item sent to me. It wasn't, I was simply given a refund. And, I didn't like the "wrong" item. I did email French Click about my disapointment but received no reply.”

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Posted 1 year ago

“Was thrilled to find on line that I could buy sparkling Vichy water in the UK :-)( I looked high and low for months a few years ago and gave up, wasn't unitil early 2024 I found French Click sold it! Was not sure about how many of them I could order ( because of weight and delivery etc), Alban was very helpful and replied to my questions very quickly. Was impressed with how easy it was to order. Will no doubt order again when I have worked my way through what I bought. Worth 5 stars :-)”

Helpful Report

Posted 1 year ago

Dear Karen,Thank you so much for leaving us a fantastic 5-star rating! We truly appreciate your support and we are thrilled to hear that you were able to find sparkling Vichy water on our website. We understand how frustrating it can be to search for a specific product, and we are delighted that we were able to provide it for you. Our team, especially Alban, is dedicated to providing excellent customer service, and we're glad to hear that he was able to assist you promptly and efficiently. We strive to make the ordering process as easy as possible for our customers, and we're happy to hear that you found it to be a breeze. We are grateful for your business and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out to us. Thank you once again, and enjoy your sparkling Vichy water! Best regards, The French Click Team

Posted 1 year ago

“Good service and good products. Very happy to be a French girl in London and be able to have French products delivered to my door 🙂”

Helpful Report

Posted 1 year ago

Thank you so much for your 5-star rating of FrenchClick! We truly appreciate your feedback and are thrilled to hear that you are happy with our service and products.

Posted 1 year ago

“Very fast delivery to all the way to US.”

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Posted 1 year ago

Thank you so much for your wonderful 5-star rating of FrenchClick! We greatly appreciate your kind words and support.

Posted 1 year ago

“Very happy with the product, but really wish that it were possible to use packaging other than copious quantities of polystyrene chips.”

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Posted 1 year ago

Thank you so much for taking the time to provide us with your valuable feedback on FrenchClick. We are trying to use paper loose fill with all orders that contain dry products only. Please also note that the flo pak green is degradable in the natural environment and can be recycled at supermarket recycling points.

Posted 1 year ago

“Great products & excellent service!”

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Posted 1 year ago

Thank you so much for your 4-star rating of FrenchClick! We sincerely appreciate your support and kind feedback. Hopefully we'll be able to improve to 5 stars for next time.

Posted 1 year ago

“Easy to order. Delivered on time. Great !”

Helpful Report

Posted 1 year ago

Thank you so much for your amazing 5-star rating of FrenchClick! We greatly appreciate your support and are thrilled to hear that you found our website easy to order from.

Posted 1 year ago

French Click is rated 4.6 based on 10,540 reviews