French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cheese arrived late. it stunk to high heaven so much so that the post office had re-wrapped it in plastic! not edible a total waste of money”

Helpful Report

Posted 3 years ago

Very sorry about this, please contact customer services with your order number as the subject and we'll refund this for you or replace it.

Posted 3 years ago

“Good friendly communications. A pleasure to deal with, even though the goods arrived a bit later than planned.”

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Posted 3 years ago

“A very good experience. The groceries were as hoped and came quickly. Very happy.”

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Posted 3 years ago

“Order arrived quickly with updates.”

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Posted 3 years ago

“I'm sure the food was good, but delivery by DPD let you down and it arrived over 2 days late .”

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Posted 3 years ago

“Most of the French food I miss and can’t find in Scotland is on French click. My first order was delivered on time, the packaging was of good quality. I will definitely order from French click again.”

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Posted 3 years ago

“I love the ability to be able to purchase French produce in the uk. Tins of Confit duck and duck magrat are my favourites. Very efficient service and packed well. I would add ‘pate en croute’ to their stock - another favourite.”

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Posted 3 years ago

“Super company! I have been looking every where for the teisseire framboise & cranberry syrup as it appears to be completely unavailable in the uk everywhere, but it is the only squash i drink! French click had it and delivered it in excellent condition (I did try to order two from Amazon and they were leaking and battered), absolutely delighted! Reasonably priced and delivered quickly, with good communication from the seller! Would highly recommend!”

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Posted 3 years ago

“Products and prices excellent! Delivery reasonable.”

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Posted 3 years ago

“Great products, poor ordering system, i ordered online, upon delivery i had 5 items missing, still waiting for a reply if ill get them or my money back.”

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Posted 3 years ago

“As always, great customer service and great selection of the French products I crave!”

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Posted 3 years ago

“This is as good as going shopping in the local supermarket if you are lucky and live in France. I live in England and French Click has to be the best shopping experience ever. Ordering is easy, the range of products is great and the prices are fine. My delivery arrived exactly when it should and the box of goodies could not have been packed any better. I have already recommended French Click to several friends. I look forward to being a regular shopper.”

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Posted 3 years ago

“Great service and quick delivery. Glad I found this site.”

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Posted 3 years ago

“Thank you , brought back memories of holidays great delivery and good value”

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Posted 3 years ago

“Perfect as usual thank you, wonderful to be able to get French foodstuff so quickly”

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Posted 3 years ago

“Nice really quick service the price little bit expensive and sometimes I come break the food but I still nice .”

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Posted 3 years ago

“Never go without the French foods you love with the excellent service provided by French Click”

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Posted 3 years ago

“Wonderful cheese!”

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Posted 3 years ago

“Ordered some Grand Mere coffee from Frenchclick, very easy and good delivery .”

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Posted 3 years ago

“Excellent service as always”

Helpful Report

Posted 3 years ago

French Click is rated 4.6 based on 10,540 reviews