French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item corresponding to its description. Very fast dispatch. Thanks.”

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Posted 3 years ago

“Loved loved loved the aioli and mozerrella pesto flavours but thought the chicken was too subtle”

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Posted 3 years ago

“Very good products and service.”

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Posted 3 years ago

“French Click have the best of French Cuisine to offer, and, delivered straight to your door. No hassle and easy to use website. Highly recommended.”

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Posted 3 years ago

“Excellent service, quick delivery. Great prices”

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Posted 3 years ago

“Greatcselection good prices and speedy divery”

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Posted 3 years ago

“Easy to deal with. Good communications. Smooth transaction and wonderful products. More to enjoy.”

French Click 5 star review on 29th May 2023

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Posted 3 years ago

“I have just been acquainted with French Click, having discovered that they stock, the La Laitière products which I no longer can find in Waitrose. I was very impressed with the speed and efficiency of the service. The only thing I was annoyed about was that the items were only a few days away from the Sell y Date, which should not happen with dairy products. Also, a better way should be found of keeping the items cold, without them arriving soaked ought to be found, but that is less important than a closer attention to the sell By Date!”

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Posted 3 years ago

“Quick service. Great packaging”

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Posted 3 years ago

“Maybe it's a bit expensive (but isn't everywhere these days). Where I have been able to compare prices, I see that Bonne Maman jam is cheaper here than my local Co-op. The cheese selection is awesome. They have things you really struggle to find in London. So it's cheaper than going food shopping in Calais, and I really can't fault the customer service.”

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Posted 3 years ago

“Excellent prices and delivered in just a couple of days. Will be shopping again!”

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Posted 3 years ago

“French Click now very disappointing, never answer the phone, don't reply to messages and always have stock errors. You select what you want, pay what is requested, order arrives half wanted items not supplied because of stock errors. That is it, never again, be warned what you order you won't get.”

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Posted 3 years ago

Very sorry about this, if you're missing items, we can always offer free delivery on your next order so you can order them again without paying extra. Unfortunately, due us doing quite a large range of products with long supply chains and now customs occasionally the odd item might be missing.

Posted 3 years ago

“Shipment came in good order. Well packed.”

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Posted 3 years ago

“I very like the flexibility and the quick resolution on stock level”

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Posted 3 years ago

“Good products but I am disappointed that there is never a free delivery option regardless of how much is being spent, most companies now offer this service over a certain amount of spend.”

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Posted 3 years ago

Sorry to hear this. Unfortunately we don't offer this for the moment, due to a combination of customs costs and inflation.

Posted 3 years ago

“Perfect service!”

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Posted 3 years ago

“reliable service”

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Posted 3 years ago

“Although I selected date and time for delivery, the delivery date and time were changed not as per my availability so it was not reliable.”

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Posted 3 years ago

Very sorry for this delivery delay. You should always be contacted to check if you're available if we need to move your delivery date for any reason, this was a mistake.

Posted 3 years ago

“Products excellent. Delivery was on time but some goods were damaged. Have been told I will get a refund.”

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Posted 3 years ago

“Very happy to have French click for those few products to be found in the UK I don’t use it very often, though, because the delivery fee is so high for customers like me who don’t order many items.”

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Posted 3 years ago

French Click is rated 4.6 based on 10,848 reviews