French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super fast delivery, excited to get my chipsters are a decent price. Though having to eat them sparingly so not to look like some crazy person who eats a pack a day. They are so mourish though. Will definitely buy them again. How many packs can I order at a time with out looking odd?”

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Posted 3 years ago

“The Tete de Moins cheese is fantastic to have once more and my neighbour wants to order when I place my next order. One cheese you don't seem to have that is incredible I've attached a link to the Abbey that makes it, the Walnut liquor cheese is unbelievable. When I waitressed in a restaurant that served, I had to explain practically all the customers that they could find it in the large supermarkets or go direct to the Abbey to buy. There doesn't seem to be a button where you can buy, but search google and I think you will find loads of suppliers. There is only one problem when you buy it - it has all been eaten by the next day. https://www.abbaye-echourgnac.org/-accueil/index.php?option=com_content&view=article&id=78&Itemid=219&jjj=1541588542433”

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Posted 3 years ago

“Delivery arrived safely on day allocated”

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Posted 3 years ago

“I have been ordering from French Click for a few years now. It allows me access to some of my favourite produce from childhood holidays when I’m not easily able to get to France. The new website is great, there also looks to be a greater range of goods available. The only thing I’d like to see improved is the use of polystyrene chips in the packaging. It would be great if you could move to something more sustainable, please, then the service would be perfect”

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Posted 3 years ago

“Superb customer service! Great choice”

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Posted 3 years ago

“Great service, good location”

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Posted 3 years ago

“I ordered a cheese, excellent quality, fair price. There was a problem with my delivery, the wrong size of cheese was initially sent, but French Click went the extra mile to resolve it and saved the day. I would recommend them and use them again.”

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Posted 3 years ago

“As a French citizen living in the UK, Frenchclick is just what I need when I miss my french food. It has a great range of products and the delivery service is very good and reliable.”

French Click 5 star review on 2nd July 2022

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Posted 3 years ago

“Excellent! At last I can get Merguez in the UK as well as other French products that I enjoy. Doubly important now as bringing them back myself is a total nightmare thanks to Brexit and fresh meat restrictions! Will buy again and again from here. Superb!”

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Posted 3 years ago

“What a terrific range of French food stuff and products! Brings the country into one's own home.”

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Posted 3 years ago

“Most of my order excellent , but one can of petite poi’s with carrots was missing from the order. I expected it to be replaced, but have not heard or received anything, not even a refund!”

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Posted 3 years ago

Very sorry about this, from the looks of it this item should have been in the order. Please double check it's missing, if so please email customerservice@frenchclick.com with your order number as the subject and we'll refund it for you.

Posted 3 years ago

“Delighted to have found French Click. French Click have a great selection of produce that makes me feel like im at home again. well done.”

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Posted 3 years ago

“Good range of food but they don't let you know when a product is not available. They just refund you - no curtesy email, nothing, which I find quite rude really”

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Posted 3 years ago

Very sorry for this missing item, you can find out what if anything is missing, if you go to the your account section of the website, from your order history at the bottom of the page. When we update the order, it also updates their and any missing will be listed at the bottom of the order if you download it.

Posted 3 years ago

“Quick delivery of items ordered”

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Posted 3 years ago

“Placing the order was easy and delivery was as good as expected.”

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Posted 3 years ago

“Efficient service”

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Posted 3 years ago

“Positives-- Ease of ordering,good communication,swift and safe delivery, Negatives--None. Excellent service.”

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Posted 3 years ago

“Every thing I ordered was perfect, delicious, as usual. Delivered as asked for, timing perfect, and I am really pleased. Many thanks French click.”

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Posted 3 years ago

“The only place I can get my favourite deodorant. Easy to order quick to get to me”

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Posted 3 years ago

“Excellent service and great to be able to get real french provisions! Only problem is some items were apparently out of stock even though said to be in stock when ordered.”

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Posted 3 years ago

French Click is rated 4.6 based on 10,540 reviews