French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thrilled to have found you! The website was easy to order from and the food was great! Will be back!”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating! We are thrilled to have found you and we are delighted that you had a great experience ordering from us and enjoying our food. We look forward to serving you again soon!

Posted 2 years ago

“Well priced, beautifully packaged up and fast delivery. Thank you French Click!”

Helpful Report

Posted 2 years ago

Thank you so much for your five star rating of FrenchClick.co.uk! We're so glad you had a great experience with us - from our well priced products to our beautiful packaging and fast delivery.

Posted 2 years ago

“Excellent service, goods well packed and delivered promptly.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of French Click. We really appreciate your kind words about the excellent service and goods being well packed and delivered promptly.

Posted 2 years ago

“Great value, legit goods, good customer service team. Had an issue where courier broke a bottle. Items all replaced and re-sent without a problem.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of French Click. We are glad to hear that you found our good value, legitimate goods, and good customer service team.

Posted 2 years ago

“Great service, always on time and pleasant delivery person. The range of items I can buy at French click completes what I buy in my local supermarket.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of FrenchClick! We are so glad that you appreciate our great service, punctuality, and pleasant delivery. It is always a pleasure to be of service.

Posted 2 years ago

“The item I had ordered was actually out of stock. However, they communicated with me really well, organised an alternative and refunded me the difference. Great service.”

Helpful Report

Posted 2 years ago

Thank you so much for your positive 5-star review of FrenchClick! It's great to know that the item you had ordered was unfortunately out of stock, but that our customer service team was able to organise an alternative and that you were refunded the difference.

Posted 2 years ago

“It's lovely to be able to purchase our favourite French products online, especially the demi baguettes. the delivery is very quick, would not hesitate to recommend French Click.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of French Click! It's wonderful to hear that you are able to easily purchase your favorite French products online and appreciate the speedy delivery.

Posted 2 years ago

“Very impressed by your wide range of products and an easy-to-navigate web-site. I will be coming back, as these products are no longer guaranteed at our rural supermarkets. I am still exploring your range so you will be hearing from me soon. Thank you Sue Lane”

Helpful Report

Posted 2 years ago

Thank you so much, for taking the time to leave us such a glowing 5 star review! We are delighted to hear that you are very impressed with our wide range of products and also our easy-to-navigate web-site.

Posted 2 years ago

“Prompt efficient service easy to order and good value”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating for French Click! We are delighted that you appreciate our prompt efficient service, easy ordering process, and great value.

Posted 2 years ago

“I am a returning customer. That in itself should indicate satisfaction. The range of goods continues to impress, as does freshness and packaging. Deliveries are always prompt and undamaged.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating! It means a lot to us to see you as a returning customer. We are delighted to hear that you have been pleased with everything.

Posted 2 years ago

“Great product well packed arrived fresh and ready for use, well done”

Helpful Report

Posted 2 years ago

Thank you for your five-star rating of French Click! We appreciate your positive comment that our product arrived fresh and well packed.

Posted 2 years ago

“I couldn’t get the registration form to work and could not otherwise work out how to order items . Not sure if the Company distributes products outside the London area and what the costs would be if they did . Given up now”

Helpful Report

Posted 2 years ago

Sorry to hear this, you can register from here: https://www.frenchclick.co.uk/createaccount.aspx?checkout=False Usually it should work ok.

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of French Click! We appreciate your positive comment and that you felt our service was excellent. Merci beaucoup!

Posted 2 years ago

“Kinda pricey, especially delivery cost, but I do understand why. As an occasional treat, the site has some lovely products.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of French Click! We are working hard to try and keep our delivery costs as low as possible. If you're signed up for email we do also do special offers and discounts. The setting can be changed in the your account part of the website.

Posted 2 years ago

“Excellent selection of products and reliable delivery. Always pleased to receive their packages.”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5 star rating of French Click! We really appreciate your kind words about our excellent selection of products and reliable delivery.

Posted 2 years ago

“usually very good but on this occasion 3 bags of coffee had been damaged and lost their airtight seal and one further bag was sealed with masking tape and leaking”

Helpful Report

Posted 2 years ago

Very sorry about this. It sounds like this must have happened in transit as our warehouse should never do this. Please can you send photos to customerservice@frenchclick.com and we'll sort a replacement out for you.

Posted 2 years ago

“What a lovely discovery this has been. I love the website, which transports me back to the aisles of a Parisienne supermarket, and I felt immediately at home. The items were all carefully packed, chilled and fresh, and reasonably priced. Thank you for this fantastic product and service.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words and 5-star rating of French Click! We are so glad you enjoyed the journey through our website and found everything you were looking for. We're thrilled to have provided you with such a pleasant experience and appreciate your feedback! Merci beaucoup!

Posted 2 years ago

“Quick dispatch and delivery and breakable goods were well packaged and arrived safely. Love the real fruit flavour of intense jams.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of French Click! We are very pleased to hear that your order was dispatched quickly and the breakable items were well packaged and arrived safely.

Posted 2 years ago

“Excellent service”

Helpful Report

Posted 2 years ago

Thank you for giving French Click a 5 star rating! We are so pleased you had an excellent experience with our service. We appreciate your feedback and look forward to seeing you again soon!

Posted 2 years ago

“Delivered when and as discussed. Very relieved to find my favourite olive oil back in stock as I can no longer make shopping trips to France.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of French Click! We are delighted that you are pleased with the product and that we could provide the olive oil you were looking for. We are glad to have assisted with bringing a bit of France home to you.

Posted 2 years ago

French Click is rated 4.6 based on 10,540 reviews