French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,814 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,814 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the service. However 3/5 bags of crisps were popped and crushed which isn’t very pleasing”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this, please send a photo to customerservice@frenchclick.com with your order number and we'll get those refunded or replace for you. Kind regards, Matt French Click

Posted 6 years ago

“Couple of the tins were dented despite arriving wrapped in bubble wrap. Am yet to discover if the contents have been compromised. Delivery as expected.”

Helpful Report

Posted 6 years ago

Sorry to hear this, if any issue with the contents, please email customerservice@frenchclick.com or call us on 02077371024 and we can replace / refund them for you.

Posted 6 years ago

“Product was what I ordered and expected and arrived very well packaged and in a timely manner. I have rated it 'acceptable' rather than 'good' or 'very good' simply because the product was significantly overpriced - but I could find no other source on the internet. (I can get it much cheaper from another retailer who is a considerable distance away and unfortunately does not deliver.)”

Helpful Report

Posted 6 years ago

“Delivery was on time But some cookies were distroyed. The iced distroyed several packages. Not ecologic packaging.”

Helpful Report

Posted 6 years ago

“Everything was fine apart from one item that was open in the parcel and the I wished the refrigerated items was stored in a different compartment as the ice pack melted over everything.”

Helpful Report

Posted 6 years ago

“Delivery arrived wrong time of day, morning rather than afternoon, delivery man seemed unfazed and unapologetic; he was lucky I was in at all. One of the tub of rillettes was fresh, which meant it needed to be in fridge at once. This wasn't made clear on the website. One of the items I really wanted (to go with another) was absent (presumably not available) but there was no indication on web site and I wouldn't have ordered another item if I'd known the sauce Nantua wasn't going to be with them. Would be helpful to have better stock indication and a tighter attitude to appointments.”

Helpful Report

Posted 6 years ago

Hi Sorry about this, it seems there was an error on the route. We will certainly investigate these issues to get them fixed. There was a stock problem with the sauce nantua, we should receive more of it very soon. Best regards, Matt French Click

Posted 6 years ago

“i guess i should not have ordered potato chips. they were crammed inside a box, one bag was opened and chips everywhere. the delivery is fast but very, very expensive.”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this. We do try to get everything delivered in perfect condition. Please contact sales@frenchclick.com with details of what has happened and we will sort for you. Kind regards, Matt French Click

Posted 6 years ago

“The products from French Click were as ordered. However, the packaging was terrible. The tins of vegetables were dented because they were not wrapped properly, the cardboard box was flimsy and the contents were packed with hundreds of polystyrene bobbles. Really unecological. I will not use them again.”

Helpful Report

Posted 6 years ago

Hi Very sorry to hear this, we need to check how it was packaged. We are also trying to use only recycled, recyclable and degradable packaging. The cardboard boxes we use are made from recycled cardboard, and can also be recycled again, as can the bubble bags. The loose fill we’re using is flo-pak green which is degradable and can also be recycled in some areas. We are also trying to source products that use less packaging for our range. Please contact us directly with your order number to sales@frenchclick.com and we'll replace or refund the items for you if dented badly. Best regards, Matt French Click

Posted 6 years ago

“Great price, fast delivery, but I was incredibly disappointed to find that a delivery of bottles was sent in bubble wrap rather than a proper drinks box with cardboard dividers. Aren't we trying to get rid of plastic waste?”

Helpful Report

Posted 6 years ago

“I ordered 18 six-packs of mineral water, paid the delivery charge and waited. The afternoon before it was due I got a call telling me they couldn't deliver it all because of weight restrictions. The ensuing conversation was ill-informed and farcical. In the end I got 12 six-packs, having paid more than double the original delivery price. Your staff need training and your website needs to NOT confirm an order that it can't fulfill.”

Helpful Report

Posted 6 years ago

“I give you 4 stars because my order needs to come Sunday and come Tuesday.”

Helpful Report

Posted 6 years ago

“Set happy about the good just one thing didn't receive the 2 package of merged saussages and I being charge for it so can we let me know if I will get money back for those items thank you”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this. I think they've already been removed from your order. Please check the final version in the your account section of the website in your order history. If any issue please call us on 0207731024 or email sales@frenchclick.com and we'll sort it. Kind regards, Matt French Click

Posted 6 years ago

“Had what I needed. The delivery charge was extremely high but I had to get the product for external reasons. If I wasn't under that pressure I would not have gone through with the purchase. Shame about the very high delivery cost.”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this. We do offer some cheaper delivery options from £5.99, depending on the day, and free delivery over £35 in London. Kind regards, Matt French Click

Posted 6 years ago

“Sorry but my initial order did not arrive. However, second time lucky. Somewhat sorry that the boxes of herbal teas had been reduced in size and number. Still love them ‘though. Ann Shapter”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this. It seems the manufacturer has shrunk the product. We will be updating the weight / price shortly. Kind regards, Matt French Click

Posted 6 years ago

“Ok, 20% offer never came to anything”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this. You need to add the code on the shopping basket page when you checkout. The code can be found on this page: https://www.frenchclick.co.uk/t-specialemail.aspx Since you haven't used it yet, it will still work for a future order. Kind regards, Matt French Click

Posted 6 years ago

“Quick delivery and all item came as ordered . Only one think , package was all wet as ice melted inside , items also little bit wet but nothing was condemned”

Helpful Report

Posted 7 years ago

“Happy with the products and the support but could have been better !! I was in a hurry because my french friend was coming the following week for 3 days and I wanted to offer her some french delicacies. I ordered the friday evening, the parcel left the following wednesday and arrived the following tuesday. The parcel left 2 days too late because of the 20 % code that is nowhere on the website for the first order and because of the fresh product the support wanted to warned me about. I told us that we should take off the Merguez so. I did receive the Merguez anyway. They took off 20 % but because the total was now below 50 euros, I paid 15 euros for the delivery instead of 5 euros !! So I did not enjoy the 20 % off at all ! It was 2 days too late for my friend, she was gone. A little bit disappointing. Some product I wanted to order that day were out of stock unfortunately like the Biafine for summer and It was a little bit expensive. However, I received everything very well packed up and with ice for the fresh product. We ate the Merguez the same day and they were good because send frozen but I believe I won't order fresh product again because of the time of the delivery (7 days) 5 open day. On the overall, I was happy with my products and I will order again.”

Helpful Report

Posted 7 years ago

“Delivery on time and easy to order. One item was missing and there was no explanation for it. Some information should be given about the size of the products (we receive a very small pack of sweets and were expecting something bigger)”

Helpful Report

Posted 7 years ago

“It is difficult to give a proper review as the items that I ordered over two weeks ago are yet to be delivered. I have had email updates and changes made to my order, but I still have no idea what will be delivered and when, despite my payment being taken.”

Helpful Report

Posted 7 years ago

Hi Very sorry to hear this. Please email us on sales@frenchclick.com or call us on 02077371024 and we'll get this sorted ASAP. Kind regards, Matt French Click

Posted 7 years ago

“Order arrived with an item missing but have been charged for it”

Helpful Report

Posted 7 years ago

French Click is rated 4.6 based on 10,814 reviews