French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,352 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,352 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, fast delivery, but I was incredibly disappointed to find that a delivery of bottles was sent in bubble wrap rather than a proper drinks box with cardboard dividers. Aren't we trying to get rid of plastic waste?”

Helpful Report

Posted 5 years ago

“I ordered 18 six-packs of mineral water, paid the delivery charge and waited. The afternoon before it was due I got a call telling me they couldn't deliver it all because of weight restrictions. The ensuing conversation was ill-informed and farcical. In the end I got 12 six-packs, having paid more than double the original delivery price. Your staff need training and your website needs to NOT confirm an order that it can't fulfill.”

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Posted 5 years ago

“I give you 4 stars because my order needs to come Sunday and come Tuesday.”

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Posted 5 years ago

“Set happy about the good just one thing didn't receive the 2 package of merged saussages and I being charge for it so can we let me know if I will get money back for those items thank you”

Helpful Report

Posted 5 years ago

Hi Sorry to hear this. I think they've already been removed from your order. Please check the final version in the your account section of the website in your order history. If any issue please call us on 0207731024 or email sales@frenchclick.com and we'll sort it. Kind regards, Matt French Click

Posted 5 years ago

“Had what I needed. The delivery charge was extremely high but I had to get the product for external reasons. If I wasn't under that pressure I would not have gone through with the purchase. Shame about the very high delivery cost.”

Helpful Report

Posted 5 years ago

Hi Sorry to hear this. We do offer some cheaper delivery options from £5.99, depending on the day, and free delivery over £35 in London. Kind regards, Matt French Click

Posted 5 years ago

“Sorry but my initial order did not arrive. However, second time lucky. Somewhat sorry that the boxes of herbal teas had been reduced in size and number. Still love them ‘though. Ann Shapter”

Helpful Report

Posted 5 years ago

Hi Sorry to hear this. It seems the manufacturer has shrunk the product. We will be updating the weight / price shortly. Kind regards, Matt French Click

Posted 5 years ago

“Ok, 20% offer never came to anything”

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Posted 5 years ago

Hi Sorry to hear this. You need to add the code on the shopping basket page when you checkout. The code can be found on this page: https://www.frenchclick.co.uk/t-specialemail.aspx Since you haven't used it yet, it will still work for a future order. Kind regards, Matt French Click

Posted 5 years ago

“Quick delivery and all item came as ordered . Only one think , package was all wet as ice melted inside , items also little bit wet but nothing was condemned”

Helpful Report

Posted 5 years ago

“Happy with the products and the support but could have been better !! I was in a hurry because my french friend was coming the following week for 3 days and I wanted to offer her some french delicacies. I ordered the friday evening, the parcel left the following wednesday and arrived the following tuesday. The parcel left 2 days too late because of the 20 % code that is nowhere on the website for the first order and because of the fresh product the support wanted to warned me about. I told us that we should take off the Merguez so. I did receive the Merguez anyway. They took off 20 % but because the total was now below 50 euros, I paid 15 euros for the delivery instead of 5 euros !! So I did not enjoy the 20 % off at all ! It was 2 days too late for my friend, she was gone. A little bit disappointing. Some product I wanted to order that day were out of stock unfortunately like the Biafine for summer and It was a little bit expensive. However, I received everything very well packed up and with ice for the fresh product. We ate the Merguez the same day and they were good because send frozen but I believe I won't order fresh product again because of the time of the delivery (7 days) 5 open day. On the overall, I was happy with my products and I will order again.”

Helpful Report

Posted 6 years ago

“Delivery on time and easy to order. One item was missing and there was no explanation for it. Some information should be given about the size of the products (we receive a very small pack of sweets and were expecting something bigger)”

Helpful Report

Posted 6 years ago

“It is difficult to give a proper review as the items that I ordered over two weeks ago are yet to be delivered. I have had email updates and changes made to my order, but I still have no idea what will be delivered and when, despite my payment being taken.”

Helpful Report

Posted 6 years ago

Hi Very sorry to hear this. Please email us on sales@frenchclick.com or call us on 02077371024 and we'll get this sorted ASAP. Kind regards, Matt French Click

Posted 6 years ago

“Order arrived with an item missing but have been charged for it”

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Posted 6 years ago

“good range of product. but do not display the items and the price of product you do not have in stock in your website.”

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Posted 6 years ago

“Good product and in time, but very upset with the ridiculous amount of non recyclable packaging.”

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Posted 6 years ago

Hi Sorry to hear this. We are always trying to reduce our packaging. The flo pak green loose fill chips we use are degradable and can be recycles in some areas. The only material we are using that can't be recycled is the sorba freeze sheets. They can be re-used though. Kind regards, Matt French Click

Posted 6 years ago

“Products good, packing poor. One item missing, not sure if reflected in price.”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this. Please check your account online in your order history, and you can see the final version of the order and what you have been charged. If any issue please email sales@frenchclick.com and also give us your feedback on the packing so we can try to improve it. Kind regards, Matt French Click

Posted 6 years ago

“As usual the products are of excellent standard, but I would like to see less plastic material used in packing. The green ‘worms ‘ cannot be locally recycled, and the frozen sachets had burst, with the gel inside covering the product!”

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Posted 6 years ago

“Very good stock and service, prices OK and comparable to mainland France, my only issue is the delivery charge is too high for small and light weight orders. If cheaper or even a slower delivery (at a reduced price) I would purchase more often.”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this. We do offer flat rate shipping costs, so you can buy more for the same shipping cost. It's not economical for us to to have a cheaper rate for small items unfortunately. Kind regards, Matt French Click

Posted 6 years ago

“product good, but postage was £5 for 500g parcel from london...very poor”

Helpful Report

Posted 6 years ago

“Nice and quick delivery but there was much too much packaging, very wasteful.”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this. We are making every effort to both reduce our packaging as much as possible. Plus to make sure as much of the packaging we do use is both made from recycled material and can also be recycled again. Kind regards, Matt French Click

Posted 6 years ago

“Good selection of items but expensive when compared to what the items cost in France.”

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Posted 6 years ago

French Click is rated 4.6 based on 10,352 reviews