French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,814 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,814 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Livré le 9/06 saucisse (chipolatas) expiré le 12/06 en sachant que normalement les dates d’expiration de ce genre de chose ne sont pas aussi proche, je trouve ça limite....”

Helpful Report

Posted 6 years ago

Hi Sorry to hear that, the date on this item should really be longer. Please contact customerservice@frenchclick.com with your order number as the subject and we'll credit it for you. Thanks

Posted 6 years ago

“The choice of product is great. But the website looks like a website from the ancient time ... plus no communication what so ever about the missing items of time of delivery.”

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Posted 6 years ago

“Foie gras MR. Duck Tastes bitter would not order again”

Helpful Report

Posted 6 years ago

Hi Thanks for the feedback, we'll pass that on to Mr Duck, shouldn't be bitter. Best regards, Matt French Click

Posted 6 years ago

“I have placed an order for the first time on the website French Click. The website design is very poor, and could be easily improved ! Then once my order received I realised that many items were missing... I haven’t been informed before I realise myself there were missing... a bit frustrating when I order on this particular website for those special product. Could have inform me the day before or suggest an equivalent instead. I cannot answer who made the delivery as I just realised that the groceries were in front of my door since I don’t know how long... the courier could have knock the door.”

Helpful Report

Posted 6 years ago

Hi Sorry about these missing items, we do have more stock problems than usual due to us being much busier than usual for this time of year. Normally the delivery driver should ring the bell and / or knock when they do the delivery. Though we are doing contact less so they shouldn't enter the property. Thanks Matt French Click.

Posted 6 years ago

“Still waiting to receive my products that I ordered on 18th May so difficult to give an accurate rating. Looking forward to receiving my shopping though”

Helpful Report

Posted 6 years ago

Hi Seems this order is due on Wednesday, you should have received the review e-mail after that date. Please revise when you do, thanks! Best regards, Matt French Click

Posted 6 years ago

“I didn’t get all the items I ordered. I was charged for all. I have tried contacting them phone, email and social media. No response. Nice selection of products, weak customer service.”

Helpful Report

Posted 6 years ago

“I love French food especially French Cheese and French Prunes. I was delighted when I found French Click as I have never found Maitre Prunille Pruneaux Geantes anywhere other than France and I stock up whenever I go. This is clearly not going to happen again for a while! My order was delivered relatively quickly. Acceptable considering the current conditions however I only received one of the packs of prunes I ordered and there was no explanation as to when the complete order would be fulfilled and I'm still waiting. So on the whole, great find, super food, but could do better on communication.”

Helpful Report

Posted 6 years ago

Hi Very sorry about this, it looks like there was a stock and error and this item was removed from the order. Please see your order history in the the your account section of the website for the final total charged. Best regards, Matt

Posted 6 years ago

“No issue with deilvery. It was a shame I couldn't add any items to my order once it had been placed, and I wasn't informed of which items had been removed ahead of delivery.”

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Posted 6 years ago

“L'assortiment est super, les délais de livraison tout à fait acceptable, surtout en période de lockdown. Mais le site internet mérite vraiment un effort, pour être plus 'consumer friendly', c'est à dire plus pratique, easy to navigate, moderne. Cela changerait tout !!”

Helpful Report

Posted 6 years ago

“Everything was fine except that unfortunately most of the items sent had a short use by date”

Helpful Report

Posted 6 years ago

“I wanted to order salad dressing shipped to kuwait but wasn’t able to do so”

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Posted 6 years ago

“Goods ok. Pity the packaging not all recyclable.”

Helpful Report

Posted 6 years ago

“French quality products at its best as usual but poor customer service response at undelivered items.”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this, please let us know what the issue was exactly. You can email directly matthew@frenchclick.com. Thanks Matt French Click

Posted 6 years ago

“Great site, good service. However was disappointed by the packaging, in particular the boxes was too big and excessive amounts of expanded polystyrene was used. Especially bad as the items were teabags. Please use appropriate and environmental packaging.”

Helpful Report

Posted 6 years ago

Hi Thanks for your feedback, we can see the packaging on your order was excessive. A smaller box size could have been used to reduce it. Please be assured the loosefill we use is degradable and can be recycled in some areas. More information can be found about it here: https://www.flopak-green.de/ Best regards, Matt French Click

Posted 6 years ago

“Good stuff: wide variety of French groceries and reasonable prices; delivery was on time. Less good: one thing was not delivered - it was OOS - but no warning; a lot of non-recyclable packing in the delivery - bubble wrap at least cam be reused, but masses of polythene (?) pieces that will go straight into land fill. Overall OK but room to improve.”

Helpful Report

Posted 6 years ago

Hi, sorry to hear this. We do use loose-fill, it is the green variety though which will degrade in the natural environment and can also be recycled in some areas. You can find more info on it here: https://www.flopak-green.de/ Thanks, Matt French Click

Posted 6 years ago

“It is amazing to find the French products we love. However it is probably great to have it delivered but receiving the food in a shipment with polystyrenes, big boxes and so many cold blocks was very inconvenient. Plus some yogurt were delivered open. Because of that not sure I will do it again.”

Helpful Report

Posted 6 years ago

Hi, Sorry to hear about these issues. Please note we only use flo pak green which is degradable loose fill. We can replace the damaged items please email customerservice@frenchclick.com with your order number. Best regards, Matt French Click

Posted 6 years ago

“Quick and accurate service. French Click are amazing. Unfortunately, Parcel Force delivered the box damaged with some of my order squashed so it was not able to be used.”

Helpful Report

Posted 6 years ago

Hi Sorry to hear that, if you need us to refund or replace anything, please ,email customerservice@frenchclick.com with your order number. Thanks, Matt French Click

Posted 6 years ago

“Excellent products. However the White chocolate rabbit that I wanted for my daughter, and the canape to go with the foie gras were missing.”

Helpful Report

Posted 6 years ago

Very sorry about this, the canape should have been there. Looks like there was a stock problem with the rabbit. Please contact customerservice@frenchclick.com to arrange a re delivery or refund for it.

Posted 6 years ago

“Nice good quality food , but when the box arrived one of the cheeses had a use by date for that day , contacted the company and they did offer a refund , the other cheese I bough had short shelf lives too , but they were to be used the next day so I did not mind that, well packaged And plenty of chill bags , would recommend , just make sure the dates are ok when you get them.”

Helpful Report

Posted 6 years ago

Sorry about this, there must have been a stock rotation error as the cheese should never have a short date due to how our stock system works.

Posted 6 years ago

“French Click products are fine. However my last order was delayed by Parcelforce. It was due for delivery on 3/12/19. I was in all day on the 3/12/19. They attempted to deliver around midday on 4/12/19 when I was away all day. They finally delivered on 5/12/19. Although the cheese was still cold, the packaging around it was wet and disintergrating.”

Helpful Report

Posted 6 years ago

Hi Sorry to hear about theses issues. Our delivery partners have been very busy at the start of December due to a bigger than anticipated Black Friday rush. Any issues with the product, please let us know and we'll replace it. Kind regards, Matt French Click

Posted 6 years ago

French Click is rated 4.6 based on 10,814 reviews