French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,352 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,352 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“L'assortiment est super, les délais de livraison tout à fait acceptable, surtout en période de lockdown. Mais le site internet mérite vraiment un effort, pour être plus 'consumer friendly', c'est à dire plus pratique, easy to navigate, moderne. Cela changerait tout !!”

Helpful Report

Posted 5 years ago

“Everything was fine except that unfortunately most of the items sent had a short use by date”

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Posted 5 years ago

“I wanted to order salad dressing shipped to kuwait but wasn’t able to do so”

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Posted 5 years ago

“Goods ok. Pity the packaging not all recyclable.”

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Posted 5 years ago

“French quality products at its best as usual but poor customer service response at undelivered items.”

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Posted 5 years ago

Hi Sorry to hear this, please let us know what the issue was exactly. You can email directly matthew@frenchclick.com. Thanks Matt French Click

Posted 5 years ago

“Great site, good service. However was disappointed by the packaging, in particular the boxes was too big and excessive amounts of expanded polystyrene was used. Especially bad as the items were teabags. Please use appropriate and environmental packaging.”

Helpful Report

Posted 5 years ago

Hi Thanks for your feedback, we can see the packaging on your order was excessive. A smaller box size could have been used to reduce it. Please be assured the loosefill we use is degradable and can be recycled in some areas. More information can be found about it here: https://www.flopak-green.de/ Best regards, Matt French Click

Posted 5 years ago

“Good stuff: wide variety of French groceries and reasonable prices; delivery was on time. Less good: one thing was not delivered - it was OOS - but no warning; a lot of non-recyclable packing in the delivery - bubble wrap at least cam be reused, but masses of polythene (?) pieces that will go straight into land fill. Overall OK but room to improve.”

Helpful Report

Posted 5 years ago

Hi, sorry to hear this. We do use loose-fill, it is the green variety though which will degrade in the natural environment and can also be recycled in some areas. You can find more info on it here: https://www.flopak-green.de/ Thanks, Matt French Click

Posted 5 years ago

“It is amazing to find the French products we love. However it is probably great to have it delivered but receiving the food in a shipment with polystyrenes, big boxes and so many cold blocks was very inconvenient. Plus some yogurt were delivered open. Because of that not sure I will do it again.”

Helpful Report

Posted 5 years ago

Hi, Sorry to hear about these issues. Please note we only use flo pak green which is degradable loose fill. We can replace the damaged items please email customerservice@frenchclick.com with your order number. Best regards, Matt French Click

Posted 5 years ago

“Quick and accurate service. French Click are amazing. Unfortunately, Parcel Force delivered the box damaged with some of my order squashed so it was not able to be used.”

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Posted 5 years ago

Hi Sorry to hear that, if you need us to refund or replace anything, please ,email customerservice@frenchclick.com with your order number. Thanks, Matt French Click

Posted 5 years ago

“Excellent products. However the White chocolate rabbit that I wanted for my daughter, and the canape to go with the foie gras were missing.”

Helpful Report

Posted 5 years ago

Very sorry about this, the canape should have been there. Looks like there was a stock problem with the rabbit. Please contact customerservice@frenchclick.com to arrange a re delivery or refund for it.

Posted 5 years ago

“Nice good quality food , but when the box arrived one of the cheeses had a use by date for that day , contacted the company and they did offer a refund , the other cheese I bough had short shelf lives too , but they were to be used the next day so I did not mind that, well packaged And plenty of chill bags , would recommend , just make sure the dates are ok when you get them.”

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Posted 5 years ago

Sorry about this, there must have been a stock rotation error as the cheese should never have a short date due to how our stock system works.

Posted 5 years ago

“French Click products are fine. However my last order was delayed by Parcelforce. It was due for delivery on 3/12/19. I was in all day on the 3/12/19. They attempted to deliver around midday on 4/12/19 when I was away all day. They finally delivered on 5/12/19. Although the cheese was still cold, the packaging around it was wet and disintergrating.”

Helpful Report

Posted 5 years ago

Hi Sorry to hear about theses issues. Our delivery partners have been very busy at the start of December due to a bigger than anticipated Black Friday rush. Any issues with the product, please let us know and we'll replace it. Kind regards, Matt French Click

Posted 5 years ago

“Happy with the service. However 3/5 bags of crisps were popped and crushed which isn’t very pleasing”

Helpful Report

Posted 5 years ago

Hi Sorry to hear this, please send a photo to customerservice@frenchclick.com with your order number and we'll get those refunded or replace for you. Kind regards, Matt French Click

Posted 5 years ago

“Couple of the tins were dented despite arriving wrapped in bubble wrap. Am yet to discover if the contents have been compromised. Delivery as expected.”

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Posted 5 years ago

Sorry to hear this, if any issue with the contents, please email customerservice@frenchclick.com or call us on 02077371024 and we can replace / refund them for you.

Posted 5 years ago

“Product was what I ordered and expected and arrived very well packaged and in a timely manner. I have rated it 'acceptable' rather than 'good' or 'very good' simply because the product was significantly overpriced - but I could find no other source on the internet. (I can get it much cheaper from another retailer who is a considerable distance away and unfortunately does not deliver.)”

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Posted 5 years ago

“Delivery was on time But some cookies were distroyed. The iced distroyed several packages. Not ecologic packaging.”

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Posted 5 years ago

“Everything was fine apart from one item that was open in the parcel and the I wished the refrigerated items was stored in a different compartment as the ice pack melted over everything.”

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Posted 5 years ago

“Delivery arrived wrong time of day, morning rather than afternoon, delivery man seemed unfazed and unapologetic; he was lucky I was in at all. One of the tub of rillettes was fresh, which meant it needed to be in fridge at once. This wasn't made clear on the website. One of the items I really wanted (to go with another) was absent (presumably not available) but there was no indication on web site and I wouldn't have ordered another item if I'd known the sauce Nantua wasn't going to be with them. Would be helpful to have better stock indication and a tighter attitude to appointments.”

Helpful Report

Posted 5 years ago

Hi Sorry about this, it seems there was an error on the route. We will certainly investigate these issues to get them fixed. There was a stock problem with the sauce nantua, we should receive more of it very soon. Best regards, Matt French Click

Posted 5 years ago

“i guess i should not have ordered potato chips. they were crammed inside a box, one bag was opened and chips everywhere. the delivery is fast but very, very expensive.”

Helpful Report

Posted 5 years ago

Hi Sorry to hear this. We do try to get everything delivered in perfect condition. Please contact sales@frenchclick.com with details of what has happened and we will sort for you. Kind regards, Matt French Click

Posted 5 years ago

“The products from French Click were as ordered. However, the packaging was terrible. The tins of vegetables were dented because they were not wrapped properly, the cardboard box was flimsy and the contents were packed with hundreds of polystyrene bobbles. Really unecological. I will not use them again.”

Helpful Report

Posted 5 years ago

Hi Very sorry to hear this, we need to check how it was packaged. We are also trying to use only recycled, recyclable and degradable packaging. The cardboard boxes we use are made from recycled cardboard, and can also be recycled again, as can the bubble bags. The loose fill we’re using is flo-pak green which is degradable and can also be recycled in some areas. We are also trying to source products that use less packaging for our range. Please contact us directly with your order number to sales@frenchclick.com and we'll replace or refund the items for you if dented badly. Best regards, Matt French Click

Posted 5 years ago

French Click is rated 4.6 based on 10,352 reviews