French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant, arrived on time and love what we've had so far. We will be back.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful review and 5-star rating, Mary! We're thrilled to hear that everything arrived on time and that you're enjoying your experience so far. We can't wait to welcome you back!

Posted 1 year ago

“Quick response, but unfortunately not helpful when they don’t ship to Norway.”

Helpful Report

Posted 1 year ago

Sorry about this, the reason is there is a very large extra charge and customs complications for us to ship to Norway. We would do it if was viable.

Posted 1 year ago

“I ave been impressed with the range of products offered and by the efficient service”

Helpful Report

Posted 1 year ago

Merci infiniment pour votre avis élogieux et votre note de 5 étoiles ! Nous sommes ravis que notre gamme de produits et notre service vous aient impressionné. Votre satisfaction est notre priorité et vos encouragements nous motivent à continuer d'exceller.

Posted 1 year ago

“It could be a great shop and it use to be, but my 2 last deliveries have been subpar, the lack of communication to the customers, the phone who is just here to ring endlessly, missing product in the order, I emailed but I doubt I will get any answers, changing the time slot without checking with the client and so on. I gave them a last chance this year and I think I will try another shop next time”

Helpful Report

Posted 1 year ago

Very sorry about this, you should be getting emails for the deliveries in London now with a timeslot. Customer service is very, very busy at the moment due to the extra volume of orders which is why not all calls are answered. You should always get an email reply within 24 business hours.

Posted 1 year ago

“It is a pleasure to be able to receive some Révillon Papillotes. As a French person, these chocolates remind me of Xmas times in France. The chocolates have changed since and they are even better!”

Helpful Report

Posted 1 year ago

Merci beaucoup pour votre superbe avis et votre note de 5 étoiles ! Nous sommes ravis que les Révillon Papillotes vous rappellent les doux souvenirs de Noël en France. C'est un plaisir de savoir que ces chocolats vous ont encore plus ravi cette fois-ci. À bientôt pour d'autres délices!

Posted 1 year ago

“Efficient from ordering online to delivery ...fast will order again”

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Posted 1 year ago

Merci beaucoup pour votre avis et votre note de 5 étoiles ! Nous sommes ravis que le processus de commande en ligne et la livraison aient été efficaces pour vous. Votre satisfaction est notre priorité, et nous serons heureux de vous servir à nouveau !

Posted 1 year ago

“Excellent products. Very satisfied with the delivery.”

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Posted 1 year ago

Thanks for the feedback and 5 star rating. We're delighted you're happy with the products and delivery.

Posted 1 year ago

“Still awaiting delivery!!!!”

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Posted 1 year ago

Very sorry about the delay in the order, it has been shipped and it's out for delivery today. You should receive updates from DPD local with the delivery time window.

Posted 1 year ago

“Great products! The only issue was that only 3 out of 4 selected items arrived. The shipping sheet showed that one of the items was not picked. Would have been good for someone to let me know ahead of time along with a refund notification .”

Helpful Report

Posted 1 year ago

Thank you for your review and your 4-star rating! We're glad you loved our products. We apologize for the oversight with your order and understand how important communication is in these cases. We'll make sure to improve in this area. Your feedback is invaluable to us!

Posted 1 year ago

“When my order failed to be delivered at the time I ordered and paid, or even after 4 weeks, I contacted French Click and they dealt with the problem very promptly. Great customer”

Helpful Report

Posted 1 year ago

Thank you for your fantastic review and 5-star rating! We're so glad to hear that our team was able to address your concerns promptly. Your satisfaction is our priority, and we appreciate your kind words about our customer service. We're here for you anytime!

Posted 1 year ago

“Very helpful, good communication great to know you can buy French favourites on line”

Helpful Report

Posted 1 year ago

Merci beaucoup pour votre évaluation de 5 étoiles ! Nous sommes ravis que vous ayez trouvé notre service utile et que la communication vous ait satisfait. C'est magnifique de savoir que vous pouvez acheter vos préférés français en ligne. À bientôt pour vos prochaines commandes !

Posted 1 year ago

“No problems whatsoever - delivered quickly and very well packaged - ice blocks still intact and frozen!”

Helpful Report

Posted 1 year ago

Thanks for the review and 5 star rating! We're very happy it all went smoothly and arrived fresh.

Posted 1 year ago

“First time on the site - everything worked smoothly, and arrived safely and on time.”

Helpful Report

Posted 1 year ago

Thanks for the feedback and 5 star rating! We're very happy it all went smoothly.

Posted 1 year ago

“Great products”

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Posted 1 year ago

Thanks for the fantastic review and 5 star rating! We're thrilled to hear you love our products.

Posted 1 year ago

“Excellent service I am so pleased with everything. Thankyou”

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Posted 1 year ago

Thank you so much for the wonderful review and 5 star rating! We're delighted to hear that you’re pleased with our service.

Posted 1 year ago

“I am still waiting for the delivery of my order after 4 days with no update from French Click. My email to enquire about this delay has been left unanswered but I have received an invitation to review .”

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Posted 1 year ago

Very sorry about this, it should have been shipped to Jersey last week. Customer service will investigate and get back to ASAP with what's going on with it.

Posted 1 year ago

“All good, speedy delivery and everything as expected 🙂👍”

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Posted 1 year ago

Merci beaucoup pour votre avis et votre note de 5 étoiles ! Nous sommes ravis que tout se soit bien déroulé et que vous soyez satisfait de la livraison. 🙂👍

Posted 1 year ago

“French Click has the special peas that I love, they always send them as sone as possible. They also have other european foods that I just have to have.”

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Posted 1 year ago

Thanks for the wonderful review and 5 star rating! We're delighted you love the special peas and our selection of European foods. Your satisfaction means a lot to us.

Posted 1 year ago

“It’s privilege to able to get these products outside of France. Mercie beaucoup pour ton services”

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Posted 1 year ago

Merci beaucoup pour votre évaluation 5 étoiles! Nous sommes ravis de savoir que vous appréciez nos produits et notre service. C'est un plaisir de pouvoir vous servir, même à l'extérieur de la France!

Posted 1 year ago

“Quickly dispatched, good quality.”

Helpful Report

Posted 1 year ago

Thanks for the feedback and 5 star rating. We're very happy we could deliver to your expectations and the products were good quality.

Posted 1 year ago

French Click is rated 4.6 based on 10,540 reviews