French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,292 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery - well packaged.. as always !”

Helpful Report

Posted 10 months ago

Thank you so much for leaving us a wonderful 5-star rating for French Click. We truly appreciate your support and are thrilled to hear that you had a great experience with us.

Posted 10 months ago

“Order arrived quickly and packaged well. No damages and everything exactly as I ordered! Will be ordering again!”

Helpful Report

Posted 10 months ago

Thank you so much for your stellar 5-star rating of French Click! We are thrilled to hear that your order arrived quickly and was packaged impeccably. We take great care to ensure that every item is delivered without any damages. It's fantastic to know that everything in your order was just as you expected. We truly appreciate your feedback and look forward to serving you again soon.

Posted 10 months ago

“I purchased 6 x Teisseire Lemon Cordial mixers on 24th June 2024 and they were delivered on 28th June but unfortunately the wrong flavour, Lime. I telephoned French Click who asked for confirming photo via email. Once this was sent, replacements were immediately arranged by Benedicte and Alban and received on 4th July. Despite the wrong items arriving, the transaction was corrected in a very polite, friendly and efficient manner. Excellent all-round service from all contacts at French Click. Highly recommended.”

Helpful Report

Posted 10 months ago

Thank you so much for your wonderful 5-star rating of French Click! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us. We're very happy service sorted the problem out for you in an efficient manner.

Posted 10 months ago

“Arrived quckly. tasted great.”

Helpful Report

Posted 10 months ago

Thank you so much for your incredible 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear that your order arrived quickly and tasted great. We're committed to providing top-notch service and only the finest quality products. It's customers like you that make our job a pleasure. Thank you again, and we look forward to serving you in the future!

Posted 10 months ago

“Very efficient! Expensive! Incudes a ‘sales tax’ - what is this I wonder as there is no such thing in the U.K.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to share your feedback about your experience with French Click. We truly appreciate it! The sales tax would be VAT on the shipping cost, it's just the terminology of the shopping cart software we use as it's not from the UK.

Posted 10 months ago

“Products were super quality, and were delivered quickly and well packaged. Excellent service.”

Helpful Report

Posted 10 months ago

Thank you so much for sharing your wonderful 5-star rating of French Click! We truly appreciate your kind words and support. It's fantastic to hear that you found our products to be of super quality and that they were delivered quickly and well packaged. We take great pride in providing excellent service to our customers, and your feedback reaffirms that we are on the right track.

Posted 10 months ago

“I’ve been using French Click for years. Having lived in France in my youth it’s great to be able to get those fav bits!”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to rate French Click with 5 stars. We truly appreciate your kind words and your loyalty to our platform.

Posted 10 months ago

“Perfect service. So difficult to find the items I wanted online & so pleased I found French Click who stock them. Will be ordering again. Thank you.”

Helpful Report

Posted 10 months ago

Thank you so much for your amazing 5-star rating and the kind words about French Click! We are thrilled to hear that you found our service perfect and were able to find the items you were looking for.

Posted 10 months ago

“Excellent service, as always. Order for Lavazza coffee.”

Helpful Report

Posted 10 months ago

Thank you so much for your amazing 5-star rating of French Click! We truly appreciate your support and kind words. We are thrilled to hear that you are satisfied with our service. As always, we strive to provide excellent service to our customers, just like you. We are delighted to have fulfilled your order for Lavazza coffee. It's fantastic to know that we could meet your expectations.

Posted 10 months ago

“Very good value products and excellent delivery - will use again”

Helpful Report

Posted 10 months ago

Thank you so much for your incredible 5-star rating of French Click! We truly appreciate your support and we're thrilled to hear that you found our products to be of very good value. Our team works hard to curate a wide selection of high-quality items for our customers. We're also delighted that our delivery service exceeded your expectations. We look forward to serving you again in the future. Thank you for choosing French Click!

Posted 10 months ago

“Been using for a good few years now. No major issues. Pleasant and polite staff. Fair prices. It is great that I can get the french products that I love that you just cannot get in England other than through a supplier such as Frenchclick. Thanks very much!”

Helpful Report

Posted 10 months ago

Dear valued customer,Thank you so much for your amazing 5-star rating! We truly appreciate your kind words and continuous support. Our team at French Click is thrilled to know that you've been using our services for several years and have had a pleasant experience.

Posted 10 months ago

“Very helpful regarding my delivery, product as described, perfectly packaged,and kept nice and cool.”

Helpful Report

Posted 10 months ago

Dear valued customer,Thank you so much for your fantastic 5-star rating and for taking the time to review French Click! We truly appreciate your support and we're thrilled to hear that you found our service helpful regarding your delivery. We take pride in providing products that match their descriptions, and we're delighted that your order was perfectly packaged and kept nice and cool.

Posted 10 months ago

“Excellent service and prompt delivery. Queries are answered comprehensively too. Will recommend to friends too. Merçi”

Helpful Report

Posted 10 months ago

Thanks for the feedback and 5 star rating!

Posted 10 months ago

“It’s so good to have French Pastry and the most delicious Chocolate ever! -Lindt Maxi Plaisir - delivered to my door. The order is always packed well and arrives on the chosen date. We are very fortunate to have French goods readily available.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your support and loyalty to French Click.

Posted 10 months ago

“Fast delivery, well packaged. Got the product I thought I could only get in France. Really pleased.”

Helpful Report

Posted 10 months ago

Thank you so much for your outstanding 5-star review of French Click! We are thrilled to hear that you were delighted with our service and the product you received.

Posted 10 months ago

“Excellent service, very well packaged and quick.”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic five-star rating of French Click! We truly appreciate your positive feedback. It's great to hear that you had a smooth experience with our service. We pride ourselves on providing excellent service, ensuring that your order is well packaged and delivered swiftly. We're thrilled to have met your expectations, and we look forward to serving you again soon.

Posted 10 months ago

“A lovely WebStore, with a great array of food and drink. Orders are delivered to requested dates, and I coul dnot fault the service or the packaging at all.”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic 5-star rating of French Click! We are thrilled to hear that you had such a wonderful experience with our WebStore. We take pride in offering a great selection of food and drink, and it's delightful to know that you found it to your liking. Delivering orders on requested dates is a top priority for us, and we are pleased that we were able to exceed your expectations with our service and packaging. We truly appreciate your kind words and look forward to serving you again soon!

Posted 10 months ago

“Excellent range of products and first class service. Regular communication about special offers. If you are a Francophile you can get all the things you love. Can't fault them.”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to give us a glowing 5-star rating! We truly appreciate your support and are thrilled to hear that you had such a positive experience with French Click.

Posted 10 months ago

“Having had issues with a company I used before, I tried French Click and I have not been disappointed. My parcel have always arrived on days/times I booked. My little bit of France in the UK!”

Helpful Report

Posted 10 months ago

Thank you so much for your glowing 5-star review of French Click! We truly appreciate your kind words and are thrilled to hear that we have exceeded your expectations.

Posted 10 months ago

“Very responsive and informative during the course of the order. My item was not readily available through no fault of Frenchclick. I was contacted and advised, I was also provided with several updates until my item was delivered successfully”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic 5-star rating of French Click! We are thrilled to hear that you found our service very responsive and informative throughout the ordering process. We apologize for the inconvenience caused by the unavailability of your item, which was beyond our control. However, we are delighted that we were able to promptly contact you, provide updates, and ultimately ensure the successful delivery of your item.

Posted 10 months ago

French Click is rated 4.7 based on 10,292 reviews