French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good choice, easy to use web site, fast delivery and the food was excellent.”

Helpful Report

Posted 11 months ago

Merci beaucoup for your amazing 5 star review! We're thrilled to hear that you found our website easy to use and experienced fast delivery. It's wonderful to know that you enjoyed the food as well. Your feedback means a lot to us and inspires us to keep delivering great experiences. We can't wait to serve you again soon!

Posted 11 months ago

“Bought some lovely French 🇫🇷 products. Fast delivery. Very well packed. Postage price is quite high.”

Helpful Report

Posted 11 months ago

Merci beaucoup for the wonderful 5 star review! We're thrilled you found some lovely French products and appreciate our fast delivery and careful packaging. We understand that postage can feel high at times, but we strive to ensure your items reach you safely and promptly. We can't wait to serve you again soon!

Posted 11 months ago

“Really pleased to find this site, where I can buy my favourite French foods when in the UK”

Helpful Report

Posted 11 months ago

Merci beaucoup for the wonderful 5 star review! We’re delighted that you found us and can enjoy your favorite French foods while in the UK. It’s always our pleasure to bring a taste of France to our customers. We look forward to serving you again soon!

Posted 11 months ago

“Quite how Frenchclick went under my radar until now I have no idea. They are great. But most importantly to me, they sell Teisseire La Grenadine in 1.5L bottles - which is something that to my knowledge NO supermarket sells! This is the only squash I can drink now. Oh yes I know it's easy to find the disgusting "0%" version of this, with dodgy artificial sweeteners in. But I refuse to ingest that muck - I want the nice tasting stuff! This bonus was made even sweeter by the fact that this company uses DPD to deliver - so I knew my order was not going to get stolen (unlike if Hermes-Evri handled it). Absolutely great company with a great and very rare selection of products and I will be using them again.”

Helpful Report

Posted 11 months ago

Thanks for the fantastic 5 star review! We're thrilled that you discovered us and that our selection, especially the Teisseire La Grenadine, meets your needs. We completely understand the importance of quality over artificial alternatives! Plus, we’re glad to hear you appreciate our secure delivery with DPD. We can't wait to serve you again!

Posted 11 months ago

“My favourite French products all under one roof. Prompt delivery.”

Helpful Report

Posted 11 months ago

Thanks for the feedback and 5 star rating! We're very happy you got your favourite French products from us and the delivery was quick.

Posted 11 months ago

“I used these in France so was delighted when I found them online. Delivery was fairly quick. They were more expensive than if I had bought them in a french supermarket but that was to be expected and the postage was expensive I thought. Having said that these are so useful as you can add them to hot liquids and they thicken without being lumpy. They are gluten free. I love them!”

Helpful Report

Posted 11 months ago

Thanks for the feedback and 5 star rating! We're very happy you found the items you wanted from us.

Posted 11 months ago

“Great service. Great Maroilles.”

Helpful Report

Posted 11 months ago

Thanks for the feedback and 5 star rating! We're glad you enjoyed the maroilles.

Posted 11 months ago

“Great selection.! One of the only places where you can buy Maroilles..! Pete”

Helpful Report

Posted 11 months ago

Merci pour votre excellent avis, Pete! Nous sommes ravis que vous appréciiez notre sélection et que vous ayez trouvé le Maroilles chez nous. C'est toujours un plaisir de proposer des produits authentiques. À très bientôt pour d'autres découvertes gourmandes !

Posted 11 months ago

“I was very pleased to find my favourite french stock cubes available in the UK. A little on the pricey side but worth it for the convenience.”

Helpful Report

Posted 11 months ago

Thank you for your kind review! We're so glad to hear you found your favorite French stock cubes with us. We understand that they can be a bit of an investment, but we're happy that you feel the convenience is worth it. We appreciate your support and hope to serve you again soon!

Posted 11 months ago

“Lovely food and great customer service!”

Helpful Report

Posted 11 months ago

Thank you very much for your wonderful review, Francois! We're delighted to hear that you enjoyed our food and received great customer service. Your satisfaction means a lot to us, and we look forward to welcoming you back for another lovely experience soon!

Posted 11 months ago

“My order was supposed to arrive by DHL, unfortunately the delivery person didn’t bother taking it to my flat and left it outside our big block of flats. Needless to say, by the time I got downstairs it was gone. I was home all day and expecting this delivery. Now I have to go through a hassle of trying to claim it back.”

Helpful Report

Posted 11 months ago

Very sorry to hear this, it's quite a big heavy box with very specialised items in it. We'll investigate with the delivery company asap to find out what's happened to it and contact you.

Posted 11 months ago

“I am extremely impressed with my purchase of Chateldon 1650 and with the prompt service of French Click.”

Helpful Report

Posted 11 months ago

Thank you for your fantastic review! We're thrilled to hear that you're impressed with your purchase of Chateldon 1650 and that our service met your expectations. Your satisfaction is our priority, and we can’t wait to assist you again in the future!

Posted 11 months ago

“Great online shop! Wide range of products. I am a big fan of oysters and I always order them from French Click. Prompt delivery with the slots available for any time and day. Thank you for your professionalism and we will be ordering again soon.”

Helpful Report

Posted 11 months ago

Thank you so much for your amazing review! We’re thrilled to hear that you love our oysters and appreciate the prompt delivery options. Your kind words about our professionalism motivate us to keep providing the best service possible. We can’t wait to serve you again soon!

Posted 11 months ago

“I sent some items as a birthday present for my daughter's partner, just before Christmas. They arrived when expected and communication about that was good. It was just a shame that hampers or gift wrapping isn't available, but my daughter did a great job.”

Helpful Report

Posted 11 months ago

Thank you for the great review! We're glad to hear that your items arrived on time and that our communication met your expectations. We appreciate your feedback about gift wrapping, and we’ll certainly take it into consideration for the future. It's wonderful to know your daughter made the present special! We look forward to serving you again soon!

Posted 11 months ago

“Very useful to find a supplier of French produce available in the UK. Not all French companies run a courier service to UK. Ordered some foie gras - excellent!”

Helpful Report

Posted 11 months ago

Thank you for the wonderful review! We're so pleased to hear that you found a reliable supplier for French produce in the UK. It's great to know you enjoyed the foie gras! Your feedback inspires us to keep delivering quality products. We look forward to serving you again soon!

Posted 11 months ago

“Good products always delivered on time. Happy returning customer.”

Helpful Report

Posted 11 months ago

Thank you for the fantastic review! We're delighted to hear that you consistently enjoy our products and appreciate our timely deliveries. Your loyalty as a returning customer means the world to us, and we look forward to serving you again!

Posted 11 months ago

“Love the products. Remind me of childhood holidays. Great service & packaged well.”

Helpful Report

Posted 11 months ago

Thank you for the wonderful review! We're thrilled to hear our products brought back such lovely memories of childhood holidays. We're also glad you enjoyed our service and packaging. Your satisfaction means a lot to us!

Posted 11 months ago

“We ordered some French “treats” as a New Year’s surprise to my wife. There was a delay in delivery due to a supply issue, but the team at French Click kept me informed at every step. Will use again”

Helpful Report

Posted 11 months ago

Thank you for your kind review! We truly appreciate your understanding regarding the delivery delay and are glad to hear our team kept you informed throughout the process. We're delighted that your New Year's surprise for your wife was well-received, and we look forward to serving you again!

Posted 11 months ago

“All my favourite cheeses in one place, great, thank you!”

Helpful Report

Posted 11 months ago

Thanks for the 5 star review and feedback. We're delighted you found all the French cheeses you like and we delivered 5 star service.

Posted 11 months ago

“The most deliscious chocolates!”

Helpful Report

Posted 11 months ago

Thanks for the feedback and 5 star rating. We're glad you liked the chocolates.

Posted 11 months ago

French Click is rated 4.6 based on 10,540 reviews