French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,896 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,896 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company to do business with for all those French delicacies that you cannot get elsewhere, unless you are going to France. I have been using them for years. It needs to get Google to look at its location as shown on Google Maps, as this is misleading and directed me to an address in the wrong place.”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic review! We’re thrilled you’ve enjoyed our French delicacies and that you’ve trusted us for years. We’re sorry about the Google Maps, the location should be very close. If you put the postcode in it should take you to our industrial estate about 50m away from our door. Warm regards, Team French Click

Posted 10 months ago

“I love the products but the system not sending a confirmation is disconcerting. It's also a shame everything is so expensive but I guess you gotta make your money.”

Helpful Report

Posted 10 months ago

Thank you for sharing your thoughts. We’re thrilled you love the products, and we’re sorry the confirmation wasn’t clear. This is a bug when you ordered, you can always download the confirmaiton from the your account section of the website in your order history. Kind regards, Team French Click

Posted 10 months ago

“So far we haven’t place an order because I have asked an enquiry regarding the foie gras demi cuit how long we can keep it before opening, I am still waiting for an answer… So far not very good I am afraid. Michel Canard”

Helpful Report

Posted 11 months ago

We're really sorry for the delay in answering your enquiry about the foie gras demi cuit and how long it can be kept before opening. We’ll escalate this to our team right away and ensure you get a response as soon as possible. Please contact our customer service with your question and any product details at sales@frenchclick.com, they should have already replied by now. Thank you for your patience, and we’ll aim to get you an answer quickly. Warm regards, Team French Click

Posted 10 months ago

“Order arrived on time as requested”

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Posted 11 months ago

“Thanks you !!”

Helpful Report

Posted 11 months ago

Thank you so much for your fantastic review! We’re thrilled you enjoyed your experience with French Click. If you’re ever craving more French goodies, we’re here to help. Warm regards, Team French Click

Posted 11 months ago

“If you can't find the little French treats in the UK, then Click on French Click.”

Helpful Report

Posted 11 months ago

Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you found what you were looking for with us. If you're craving more French treats, we're always here to satisfy those cravings! Warm regards, Team French Click

Posted 11 months ago

“Tres Bon, french click is just brilliant. For everything french. Can't go to France these days, but don't need too, can get me french fix here. The range is awesome, and brands a plenty. Plus haribo...can get the french ones!!! And oh my goodness, I kinda don't wanna share this... But they sell kinder Coco fresh!!!! French click have an awesome range of french meats and meals too. Even french nappies! Hey! Why wait for that trip to France to get your stuff, or need something french now...get that device and type in french click and take a browse, you most certainly find tres tasty things. Great delivery. Great range. Highly recommend”

Helpful Report

Posted 11 months ago

Merci beaucoup for your amazing review! 🌟 We're absolutely delighted that you found your French fix with us. From scrumptious treats to authentic French products, we love bringing a taste of France to your door! Don't worry, we won’t tell anyone about the Kinder Coco Fresh! 😉 We're here whenever you need to satisfy that French craving! Warm regards, Team French Click

Posted 11 months ago

“Very good product,good service promp delivery thankyou very much”

Helpful Report

Posted 11 months ago

Thank you so much for your wonderful review! 🌟 We're thrilled to hear that you appreciate our product and service. Your satisfaction is our top priority and we look forward to serving you again in the near future! Best wishes, Team French Click

Posted 11 months ago

“Really good Company for French products ! Easy to use website really fast delivery! Thank you.”

Helpful Report

Posted 11 months ago

Thank you so much for your kind review! 🌟 We're delighted to hear that you enjoyed our products and fast delivery service. Your satisfaction is our priority, and we hope to see you again very soon on our site! Sincerely, The French Click Team

Posted 11 months ago

“Very pleased .Will definitely be ordering again . I was hoping the cheese would have longer best before dates but apart from that excellent.”

Helpful Report

Posted 11 months ago

Thank you so much for your kind review! 🌟 We're delighted to hear you're happy with your order. We've taken note of your comment regarding the expiration dates and will review it to continue improving. We look forward to serving you again soon! Warmly, The French Click Team

Posted 11 months ago

“Way too much polystyrene in the box but otherwise everything was great, I loved it thank you !!”

Helpful Report

Posted 11 months ago

Thank you so much for your feedback! 🌟 We're delighted to hear you enjoyed your order. We've taken note of your comments regarding the polystyrene and will do our best to improve our packaging in the future. We hope to serve you again very soon! Sincerely, The French Click Team

Posted 11 months ago

“Good choice of food. Good quality items which arrived in good condition. I liked that I could choose my delivery day. Free delivery with orders over a certain price would be a great idea!”

Helpful Report

Posted 11 months ago

Thank you for your wonderful review! 🌟 We're thrilled to hear you enjoyed our food quality and appreciated the delivery options. Your suggestion about free delivery for larger orders is a great idea, and we'll definitely consider it for the future. We can't wait to serve you again soon! Warm regards, The French Click Team

Posted 11 months ago

“I havent received it yet”

Helpful Report

Posted 11 months ago

We're sorry to hear that you haven't yet received your order. We understand how frustrating this can be. Could you please contact our customer service team at sales@frenchclick.com with your order number. The order could have been delayed because you're in Northern Ireland and your account didn't have the correct shipping options. We have now updated it for future orders. Thank you for your patience and understanding. We hope to provide you with a better experience on your next order. Sincerely, Team French Click

Posted 11 months ago

“Great choice and excellent quality all delivered in perfect condition”

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Posted 11 months ago

Thank you for your fantastic review! 🌟 We're so pleased to hear that you enjoyed our selection and the quality of our products. It's wonderful to know everything arrived in perfect condition. We look forward to welcoming you back for more delicious offerings soon! Warm wishes, Team French Click

Posted 11 months ago

“Easy to navigate website, quick delivery and good updates about delivery time. Have used before and definitely will use again”

Helpful Report

Posted 11 months ago

Thank you so much for your fantastic review! 🌟 We're thrilled to hear you found our website easy to navigate and were happy with the delivery updates. Your continued support means the world to us, and we can't wait to serve you again! Warmly, The French Click Team

Posted 11 months ago

“Faultless service - I made quite an unusual order (5x Marie Quiche Lorraine) with a specified delivery date of 10 days later. I was worried that the stock levels or the long lead time would cause issue, but the products arrived on time just as requested. When I emailed the day before expected delivery to confirm dispatch, I received a prompt and polite reply. Would definitely recommend, and will use again!”

Helpful Report

Posted 11 months ago

Thank you so much for your fabulous review! 🌟 We're delighted to hear that you enjoyed our service and that your order arrived on time. Customer satisfaction is our top priority, and your positive feedback encourages us to continue excelling. We look forward to serving you again very soon! Sincerely, The French Click Team

Posted 11 months ago

“Very quick delivery and good service, thanks !”

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Posted 11 months ago

Thank you so much for your kind review! 🌟 We're delighted to hear that you received fast delivery and excellent service. Your satisfaction is our priority, and we look forward to seeing you again soon! Sincerely, The French Click Team

Posted 11 months ago

“I purchased Tiessere Syrups and they taste incredible. Delivery was promptly. I am super happy with my purchases and can't wait to order more things.”

Helpful Report

Posted 11 months ago

Thank you so much for your glowing review! 🌟 We're delighted that you found our syrups amazing and that the delivery was so fast. Your enthusiasm means a lot to us, and we look forward to seeing you again for your next order! Sincerely, The French Click Team

Posted 11 months ago

“Prompt delivery of ordered items. All good.”

Helpful Report

Posted 11 months ago

Thank you for your kind words! 🌟 We're thrilled to hear that your items arrived promptly and everything was to your liking. We appreciate your support and look forward to serving you again in the future! Best wishes, Team French Click

Posted 11 months ago

“Very happy with my purchase. Ordering was easy and delivery was made on time. Order was very carefully packed. Satisfied customer.”

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Posted 11 months ago

Thank you so much for your feedback! 🌟 We're delighted to hear that you found our service excellent and the ordering process easy. We strive to make every step clear for our customers. We hope to see you again soon for your next order! Sincerely, The French Click Team

Posted 11 months ago

French Click is rated 4.6 based on 10,896 reviews