French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,854 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,854 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent! My first experience ordering from Frenchclick, and it definitely will not be my last. Food arrived packaged with real care & great selection of products that you can't find in British supermarkets.”

Helpful Report

Posted 5 years ago

“I was prevented from purchasing. Website needs attention as unchanged for years, it is likely I will look elsewhere as using site for 10 years and same old...”

Helpful Report

Posted 5 years ago

Very sorry to hear this. We're just incredibly busy due to Covid and no way of expanding our warehouse short term to deal with the surge. We are posting updated on the website when you'll be able to order.

Posted 5 years ago

“Arrived on time as promised, great 👍”

Helpful Report

Posted 5 years ago

“First time ordering with Frenchclick, I was really impressed with the packing and delivery. Products' expiry dates gave plenty of time, and being French myself it was really nice to be able to access products I couldn't find anywhere else in England. Only thing was that I had to ask for a refund for items that were unavailable for delivery and would have preferred for it to be automatic, but the refund came quite soon after claim was made. I would definitely recommend it and will myself order again in the future.”

Helpful Report

Posted 5 years ago

“Great service, great products, will be online shopping with French Click again.”

Helpful Report

Posted 5 years ago

“Fast delivery Great service Very happy”

Helpful Report

Posted 5 years ago

“Quick efficient service with a sense of humour and some flair”

Helpful Report

Posted 5 years ago

“Very happy to be able to find some of the french products I use to buy in France and are not available in the UK. Obviously, the price is a little higher, due to the products being imported, but it's nice to have the option there every now and again as a treat. Plus the delivery was very good, easy to book a slot for hand delivery.”

Helpful Report

Posted 5 years ago

“Excellents choix de produits et très bien emballés.”

Helpful Report

Posted 5 years ago

“Maxi babybel for our children 15, 19, 22 and 24. In their Christmas stockings to remind them of holidays in France. They were thrilled! Thank you”

Helpful Report

Posted 5 years ago

“Excellent website, easy to navigate. Items purchased were extremely well packed including the ice pack protecting the rillettes. Would highly recommend to anyone.”

Helpful Report

Posted 5 years ago

“After booking a delivery date more than 2 weeks in advanced was unhappy that deliver did not arrive on booked date. Order was incomplete but had no correspondence to explain shortfall or had a receipt to see if I have paid for missing item. 2 star because of this. Products received 4 star. So will want to order again. Please improve communication.”

Helpful Report

Posted 5 years ago

“Great selection of fruit tea not available locally. Very pleased.”

Helpful Report

Posted 5 years ago

“Most required part of my order not available Other stuff ok Would only order again if guaranteed completion of my order”

Helpful Report

Posted 5 years ago

“I was really happy with the selection of goods and the delivery. Will definitely shop with French Click again.”

Helpful Report

Posted 5 years ago

“very good quality, delivered like always well packaged.”

Helpful Report

Posted 5 years ago

“I bought some items from French Click for my daughter in the UK. She was thrilled with the selection and the quality of the products. I will certainly order from French click again.”

Helpful Report

Posted 5 years ago

“I was able to get a delivery just before Christmas even being a first time customer. There were a couple of items on the web which needed clearer explanation like how the quantity of Lapin was divided up. I found it easy to contact over the phone even if I did have to use some french language. The delivery arrived 2 minutes before it was due by parcel post. The box was a little open due to the ice packs breaking and leaking and a couple of soft cheese products were crushed but still able to be eaten, possible too much into one small box, but I love being able to get my favourite French products partially while I can’t journey to France . Have recommended the website to a French friend. Here’s to my next order 👍”

Helpful Report

Posted 5 years ago

“Really good to get the products we love and delivered to us! Thank you”

Helpful Report

Posted 5 years ago

“Great company, kept me updated on delivery etc. Good choice of products too!”

Helpful Report

Posted 5 years ago

French Click is rated 4.6 based on 10,854 reviews