French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,850 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm glad that I found this online shop as I really miss a lot of the French products that my wife and I used to buy when we were living there. Just a pity that we live too far away to enjoy the fresh produce. I found that the delivery time is a wee bit long but I understand in the Covid affected times. Also there were two items missing from the delivery but they reimbursed me tout-de-suite ! I will definetely be buying from here again.”

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Posted 5 years ago

“Can't review on the basis of one purchase- have a heart! Nor can I find fault- so don't use these stars for statistical purposes!”

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Posted 5 years ago

“Very good service...quick even with being at Christmas thank you”

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Posted 5 years ago

“Delivery slots are a bit hit and miss. Vast range of products”

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Posted 5 years ago

“Great service! Delicious food”

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Posted 5 years ago

“Good products, delivered before Christmas as planned. Issue with a use-by-date dealt professionally with fast refund. Recommended.”

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Posted 5 years ago

“Great selection of French imports at excellent prices, very impressed and will order again!”

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Posted 5 years ago

“really pleased you supply the teas which I drink in France and not too expensive either!”

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Posted 5 years ago

“Selection of items excellent The only difficulty was getting a delivery slot in December 2020 because of the limitation of slots by the delivery agent ( not French Click problem ) UK mainland delivery ( outside L0ndon ) Delivery itself was delayed by 24 hours because of the pre Christmas rush but the items were well packed and chilled and arrived in time for Christmas in excellent condition Overall very impressed by French Click and will order again in future The delivery difficulty ( minor ) were outside the control of French Click”

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Posted 5 years ago

“Delivered on time - good customer service”

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Posted 5 years ago

“Although under much pressure from Christmas and lack of transport facilities, the announcement my order would be fulfilled on Christmas Eve was a sign of good intentions. And, indeed, the order did arrive in deepest Devon in time for the festivities. Excellent stock, just like Leclerc in Roscoff, and extreme willingness to go the last half-mile.”

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Posted 5 years ago

“Good French products however non-existent and subpar customer service. Even though my order was not to be delivered for another 2 weeks, the unhelpful staff was unwilling to add additional items to my order.”

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Posted 5 years ago

“Produce delivered on time and as described. It was utterly delicious and went down a treat on Xmas day. Will use again for sure”

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Posted 5 years ago

“Great service. Very easy.”

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Posted 5 years ago

“Happy customer, received goods on time.”

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Posted 5 years ago

“Great site from which to get all sorts of groceries which are not readily available from UK supermarkets”

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Posted 5 years ago

“Excellent! My first experience ordering from Frenchclick, and it definitely will not be my last. Food arrived packaged with real care & great selection of products that you can't find in British supermarkets.”

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Posted 5 years ago

“I was prevented from purchasing. Website needs attention as unchanged for years, it is likely I will look elsewhere as using site for 10 years and same old...”

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Posted 5 years ago

Very sorry to hear this. We're just incredibly busy due to Covid and no way of expanding our warehouse short term to deal with the surge. We are posting updated on the website when you'll be able to order.

Posted 5 years ago

“Arrived on time as promised, great 👍”

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Posted 5 years ago

“First time ordering with Frenchclick, I was really impressed with the packing and delivery. Products' expiry dates gave plenty of time, and being French myself it was really nice to be able to access products I couldn't find anywhere else in England. Only thing was that I had to ask for a refund for items that were unavailable for delivery and would have preferred for it to be automatic, but the refund came quite soon after claim was made. I would definitely recommend it and will myself order again in the future.”

Helpful Report

Posted 5 years ago

French Click is rated 4.6 based on 10,850 reviews