French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,679 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All as expected. Fresh products well cool-packed. I would have welcomed an explanation why delay between date of order and delivery (e.g. some products have to be imported to fulfil the order)”

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Posted 5 years ago

“Good product range but some items can be a bit pricey.”

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Posted 5 years ago

“Excellent product range Packing is slightly inconvenient with lots of polystyrene fills Delivery slots aren't always close to purchase date and I had to wait for 2 weeks for my order but at least it arrived with notices from the logistics company”

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Posted 5 years ago

“Excellent....there is nothing else to be said”

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Posted 5 years ago

“I am really pleased with my recent purchase with Frenchclick. The parcel was really well package. The product was nice and fresh.”

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Posted 5 years ago

“Our favourite French supermarket items delivered directly to your doorstep. Superb.”

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Posted 5 years ago

“Very efficient delivery of French goodies. The use by dates are very long and therefore give a very good shelf life. Unfortunately the allowable quantity of some products are limited in number. Not sure why? Packing etc., is superb including the chilled products. Perhaps a more environmentally sensitive packing material could be used rather than polystyrene pieces?. Missing items were credited very quickly.”

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Posted 5 years ago

“I ordered rillettes. 6 tubs. I think they were delivered on a Tuesday. One expired the following Saturday. They were all pretty well on in their shelf lives. also, they took a long time to be sent. They were exactly as expected and delicious.”

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Posted 5 years ago

“They helped compensate for our inability to spend time in Brittany this summer. Service was prompt.”

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Posted 5 years ago

“I was very pleased with my first delivery from French click of some of my French favourites not otherwise available here. Everything including the Batavia lettuce arrived in good condition, well packed with cooling elements. I hope Brexit won't affect future supplies in any way.”

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Posted 5 years ago

“Can’t get my favourite hair conditioner anywhere else. Prompt service.”

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Posted 5 years ago

“Very impressed with the range of foods”

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Posted 5 years ago

“Great service. Wonderful oysters. All the food is lovely. Highly recommended.”

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Posted 5 years ago

“Package arrived on time, well packed and with ice packs where chilled stuff ordered. There was a discrepancy between what had been ordered and paid for and what had been sent but this was soon resolved by helpful staff and money refunded with no hassle. 1 comment I would make is that I would like to be able to place an order and be offered an earlier delivery date than 2 weeks away.”

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Posted 5 years ago

“French Click is a specialist supplier of French food and drink. We love the food and drink which they can deliver. Highly recommend their merguez sausages and the range of cheeses. The website is a bit tricky to decipher but with patience you will be led to paradise!”

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Posted 5 years ago

“Really happy with the order. Only main downside was that the first delivery slot was for 3 weeks later. I placed a first order to try the service and am really happy. Fridge stuff were in ice pack, crops in good condition. Only negative point was that both rillette only had 1 week before expiring. Will order again next time I feel homesick”

French Click 5 star review on 16th October 2020

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Posted 5 years ago

“Thank you for my recent (first) order. One of the items was a Duclos container of pepper. I asked for 'grains' (peppercorns), but received ground pepper, in error. So I sent it back, and eventually, this week, I received the correct item. I'm sure I will be back again with another order, because 2020 is the first year for fifty years that I have not visited France (!) So, with an imminent second lockdown, I will be knocking on your door, once again, clamouring for more French stuff. Cordialement, Jonathan.”

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Posted 5 years ago

“THE ITEMS I ORDERED TOOK FAR TO LONG TO ARRIVE. I COULD HAVE WALKED TO FRANCE AND BOUGHT IT QUICKER. I DONT UNDERSTAND WHY. IT WAS A VERY SIMPLE ITEM. IF YOU ADVERTISE IT I ASSUME YOU HAVE IT. NOT VERY IMPRESSED REALLY.”

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Posted 5 years ago

“Unfortunately the poor packaging let done French Click. Fresh fruit and eggs were received squashed, yogurts were leaking and the rest of the produce wet. Shame, but now know not to include fresh or chilled produce or breakable items in our order. NB: Wrapping chilled products in ice bubbles was not a good idea as it made the rest of the contents wet”

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Posted 5 years ago

“Very pleased with the service. Packaging was very good. No problem with fresh items (meat, yogurts, cheese etc) Will certainly use them again as you can find items you can’t find elsewhere.”

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Posted 5 years ago

French Click is rated 4.6 based on 10,679 reviews