French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice, good service, prompt delivery with follow up”

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Posted 2 years ago

“We ordered cheese and it took several days/more than two weeks to arrive and then the order was incomplete. I had to initiate contact to find out the status. When it finally arrived it was incomplete.”

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Posted 2 years ago

“Good website, but after 5 days order had not been shipped. After I alerted this it seems they sent it advising it WOULD arrive on the day / slot I paid for. It did not! Carrier advised it would arrive the following Day. It did not arrive despite us staying in as part of the order was a gift. Instead, we got a text message stating we had not been in (untrue) and it would be available at a 'drop-shop' the following day. Drop shop was a 7 mile walking round-trip”

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Posted 2 years ago

“Having lived in France for several years and now back in N Ireland and missing a few of those things we liked thought I'd give French Click a try. Surprised at the great selection of goods available and made my first order before Christmas. Unfortunately, a couple of items were wrongly delivered however when I contacted them they were outstanding - redeliver or refund. I chose redelivery and have just received the package. All I can say is that they were first class in all they have done so will order again - top class”

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Posted 2 years ago

“Delivered as stated. Perfect product. Thank you”

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Posted 2 years ago

“Ordered some squash drinks via website. Fast and easy to use. Drinks arrived on date stated.”

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Posted 2 years ago

“Very grateful to French - click for their variety of french products made available in the UK. The Pacific Anis is very similar to the Blancart (unavailable as yet). Need to order in advance in future though, as couriers can sometimes have delivery obstacles. Thank you French Click.”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

“Loving French coffee and ONLY French coffee since 1984, especially Grand' Me're, French Click is the only way I can buy it in Scotland, since for health reasons I cannot buy it in France. However, in 2022 a former colleague brought me back 10kg to last a while. French Click is the only source of Bearnaise sauce since for some reason Scottish people don't adore the taste of tarragon. I also can't buy French Prune cake in Scotland. Far Breton is also my favourite but French Click don't sell it any more. Merci de votre accueille.”

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Posted 2 years ago

“Where were you all this time 🤣 I have been in the uk for 9 years and didn’t know you existed! Thanks to you I had a great Christmas with my favourite French rillette and cheese. All came nicely wrapped in bubblewrap and on time 👍I will definitely re-order from you soon 👍thank you so much”

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Posted 2 years ago

“Paid extra for a morning delivery, stayed home and the delivery was pushed back to the next day. Was promised a refund on the difference, which never came. One item was missing, essential part of Xmas Dinner so that was definitely not great either. This was refunded at least... Otherwise all good, products were still fresh despite the delay, probably due to it being the week when it was freezing outside.”

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Posted 2 years ago

“Reliable service, reasonable delivery fee, opportunity to get French product, good discounts on some products. I have been using French click for over 7 years I am always happy.”

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Posted 2 years ago

“Possibly my fault but it was not entirely clear that the despatch date was not as fast as I had expected. However, the goods were well packaged (would like to have seen more eco friendly packaging) and in good condition. I will be back.”

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Posted 2 years ago

“Actually had the items I wanted and delivery was as scheduled. Very well packed and delivered safely and intact.”

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Posted 2 years ago

“I placed an order for a considerable number of Teisseire cordials which I can’t now buy from Waitrose or Ocado because it would appear that they’ve stopped selling these delicious cordials. I’m extremely pleased with the service I have had from French Click. My order was despatched promptly and arrived altogether in one box.”

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Posted 2 years ago

“Our order was received on time and well-packed. The support was good. Would buy from them again.”

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Posted 2 years ago

“Really late, I had to cancel my order.”

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Posted 2 years ago

“Ordered Mon Cheri cherry liqueurs and they were delicious. Arrived when expected in time for Christmas.”

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Posted 2 years ago

“Good quality products, well packaged shipment and delivery. I usually order pistachio pork sausages, Teisseire sirops and Bordeau Chesnel au Canard - always very happy with these. I highly recommend French Click. Thank you!”

French Click 5 star review on 2nd January 2023

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Posted 2 years ago

French Click is rated 4.6 based on 10,540 reviews