French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Our delivery came on time and well packaged. If you can't get to France, this is the next best thing !”

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Posted 5 years ago

“Very good company to deal with . You get exactly what you have ordered with efficiency”

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Posted 5 years ago

“They had exactly what I was looking for. Very efficient service. The goods arrived in excellent condition. One happy customer and will use again”

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Posted 5 years ago

“I bought a selection of products for my sister and the communication was excellent. The package arrived when it said it would and she is now enjoying all the products.”

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Posted 5 years ago

“Very easy to order and fast delivery to Guernsey. Will use again.”

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Posted 5 years ago

“Everything arrived at the time they said it would on the day it would. Great authentic French products.”

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Posted 5 years ago

“I was mostly satisfied with my order except for receiving only 1 bag of lays ketchup crisps that I ordered instead of 2.”

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Posted 5 years ago

“I was very happy to discover this company online, where I could buy lots of the products that are becoming so difficult to find after Brexit. If shipping could be a bit quicker, it would be perfect !”

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Posted 5 years ago

“Wonderful to buy the food we buy in France reminding us of lovely holidays”

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Posted 5 years ago

“I ordered two cheese fondue kits for my partners 50th birthday. They arrived in very poor packaging which had burst all over the items and covered them in a foul gel. The cardboard was soggy and could not be given as a gift. The packaging was not adequate for a chilled item that needed to be refrigerated. No clear instructions on whether the item should be refrigerated online and that it would arrive spoiled. Waste of money. The fondue had to go in the bin. Disappointed. Please AVOID.”

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Posted 5 years ago

Very sorry to hear this, sounds like the packaging on this order was poor. The sorba freeze can be damp which can effect the packaging of items with cardboard outer packaging. The items should however remain fresh. Could you send photos to customerservice@frenchclick.com please and we'll be able to resend the order or offer a full refund.

Posted 5 years ago

“Product as described. Delivery exactly as arranged. Suchard Rochers are lovely- just as I remember from my time living in France.”

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Posted 5 years ago

“Only item we regularly buy in France that we have been unable to buy in lockdown price was loaded for the three items but otherwise delivery was quick would use again”

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Posted 5 years ago

“I am very satisfied because when ordering, it is like if I was in France. :)”

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Posted 5 years ago

“Very pleased with the whole thing. Website clear, invoice clear, delivery on time, very well packed, order complete. Will definitely use again and recommend to French friends and others.”

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Posted 5 years ago

“The French are pretty good when it comes to quality of ingredients, and this is very efficiently fulfilled by FrenchClick.”

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Posted 5 years ago

“Very good service - arrived on nominated delivery date. And this is the only company in UK I could find that stocks my favourite french jam.”

French Click 5 star review on 19th March 2021

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Posted 5 years ago

“Delighted with my order and will certainly order again.”

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Posted 5 years ago

“Great products but very disappointed in customer service. Products missing from order and had to send numerous emails in order to obtain a refund, which surely should be automatic. I am now wary of them”

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Posted 5 years ago

Very sorry about that, refunds or replacements can be arranged and you should receive an e-mail reply within 24 business hours.

Posted 5 years ago

“excellent service so far. I have only looked for one thing and got it without difficulty. Thanks.”

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Posted 5 years ago

“Have been bereft without my usual supply of Le Petit Marseillais shampoo that I always bring back with me, so was really delighted to be able to order some up from this online supermarket, which I will be visiting regularly!”

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Posted 5 years ago

French Click is rated 4.6 based on 10,848 reviews