French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The majority of the products were very well packaged, ( especially the chilled and glass products ). Only issues was a bag of hot chocolate was ripped during transport, the Team at French Click sorted it all out for me!”

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Posted 5 years ago

“When there were items missing from an order, customer service responded very quickly to try to find out why and kept in touch all the way. I was most impressed by the service and the missing items turned up in due course. I would always recommend them to people wanting French products you just can't get in the UK.”

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Posted 5 years ago

“Very happy with the items I received, and also happy with how quick the dispatch time was. Disappointed at some items not being available, and I would’ve appreciated maybe being sent an email or message with regards to which items I’d been refunded for prior to delivery, however, this is a great overall service. Thanks 👍🏼”

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Posted 5 years ago

“Even though we didn't get our full order and it took 2 attempts to get the 2 errors corrected they were done really quickly. The produce we did get was very good but had to wait about 10 days to get it.”

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Posted 5 years ago

“Everything spot on”

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Posted 5 years ago

“Will use again”

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Posted 5 years ago

“Delivered on-time products very well protected. Excellent service.”

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Posted 5 years ago

“Absolutely delighted with my order! I'd been wanting to try French Click for a while (recommended by several friends). The ordering was completely painless, and the delivery was on time and as expected. Terrific! Love the range of products on offer, and will definitely use again. Hopefully French Click will ride out the Brexit craziness and come out the other end...”

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Posted 5 years ago

“I tried to order some products but was unable to for several weeks as there were no delivery slots. Eventually I was able to complete my order but when it arrived one of the items was not what I had ordered. I sent an email informing the company of this but have received no reply. This is a shame as I am a food writer writing for the biggest food and drink website in the U.K. and had planned to feature the company.”

Helpful Report

Posted 5 years ago

Very sorry about this, please let us know which e-mail you sent to. If you e-mail customerservice@frenchclick.com with your order number as the subject, you should always get a reply within 24 business hours. You can also e-mail matthew@frenchclick.com if still not dealt with. We'll be able to refund or resend the correct item for you.

Posted 5 years ago

“Brilliant service. Came on my chosen day. The boudin noir and blanc was superb. Noir especially. Recommend French Cluck.”

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Posted 5 years ago

“Didn't order anything. You didn't have them in stock. Please stop asking me to review my order?!”

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Posted 5 years ago

“Great aagen prunes. Will buy again.”

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Posted 5 years ago

“Great choice of food, prompt delivery. Will be shopping here again soon!”

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Posted 5 years ago

“Great purchase. I am very satisfied.”

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Posted 5 years ago

“Just found this site. Perfect for a hit of french food when you can't get to France”

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Posted 5 years ago

“Excellent range of products - very happy to receive the Biscuits Roses de Reims - perfect for celebrations with champagne. Thank you.”

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Posted 5 years ago

“Really good customer service, items arrived when expected, and were in good condition. The only thing that could be improved is to use more sustainable packaging.”

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Posted 5 years ago

“This is our family's very favourite mustard + there is only one place that I know of that sells it in Jersey but they now have the squeezey bottles which are wasteful. To find someone who sells the very large jars of Amora Dijon mustard and delivers with prompt efficiency is a great find and I will definitely be buying again. Thank you.”

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Posted 5 years ago

“Good service, authentic product with enough expiry time to enjoy. Deliver on time”

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Posted 5 years ago

“I was really happy with my delivery and with the products! Will definitely use you again.”

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Posted 5 years ago

French Click is rated 4.6 based on 10,848 reviews