French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and excellent products. Will certainly use again”

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Posted 5 years ago

“Order arrived on time , products well packed with ice packs for chilled goods. Will definitely use again”

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Posted 5 years ago

“Excellent quick service but I was disappointed that items required were not available, probably because of hold ups at the UK border due to our idiotic Brexit!”

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Posted 5 years ago

“Great website and fabulous range of foodstuffs, and highly efficient delivery”

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Posted 5 years ago

“I love everything i order. I am actually french and haven't been able to go and visit my country in the last 2 years, so was glad to find somewhere to buy the food i like. Sometime the delivery is a day late but i don't mind.”

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Posted 5 years ago

“Goods delivered as promised in good condition & on time and date.”

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Posted 5 years ago

“I was pleased with what i ordered and your range but was very disappointed to see all the packagegin was not able to be re-cycled. I filled a bin liner with it ! I think you could do something more eco-friendly, there are lots of available options that other companies use. Perhaps you need to think again.”

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Posted 5 years ago

Sorry to hear that. Flo pak green is degradable and can be recycled in some areas. It sounds like the wrong box size has been used. If yo could e-mail pictures of it to customerservice@frenchclick.com we will investigate with the warehouse to stop this happening.

Posted 5 years ago

“It was a long wait to get the goods. All the food was great. Just as we know it from French travels. BUT lots of products were bashed up in the box.... the box of team was completely squashed and the Yoghurts all dented and damaged. ALSO - I am still waiting for a refund on the items that didnt arrive...... Missing - Compote de Kiwi Missing - Apericube Campagnard Missing - Activia Framboise”

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Posted 5 years ago

Very sorry about these missing and damaged items. If you could send us photos to customerservice@frenchclick.com we will investigate the packing and can get replacements or a refund organised.

Posted 5 years ago

“Very speedy order, will not hesitate to order again!”

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Posted 5 years ago

“Excellent service. Only failing - not replying to a question about a missing item.”

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Posted 5 years ago

“Pleased with products, excellent choice, disappointed that a couple of things weren’t in stock, not your fault. Will definitely use you again”

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Posted 5 years ago

“I was extremely delighted with your service. Every item was beautifully packed. Thank you so much.”

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Posted 5 years ago

“Nice selection of produce, although better quality available. Deleting an item from order the evening before delivery was a bit annoying. No notice of, just PayPal refund. Delivery was prompt but crisps were a little crushed.”

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Posted 5 years ago

“New to Frenchclick (2 orders). Very, very pleased with the service. Easy to use website, impressive selection of goods. Good delivery time. Had an item short delivered but it was resolved very quickly. I will be making regular orders.”

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Posted 5 years ago

“So excited to find my favourite hot chocolate with a reasonable postage cost. I'd run out since last trip to France and was getting withdrawals...”

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Posted 5 years ago

“Great service! A couple of my products were not available after my order was placed! Small items may I add but 2 of my important items were given in a larger volume! Fantastic!!! Very happy and I will return...”

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Posted 5 years ago

“I came across French Click by accident and am super happy I did. They have a really good range of products at really reasonable prices. I was very happy to find Tiesseris syrup's in a great range of flavours and Suchard chocolates! The delivery was only £1 over £35 however this would have been a better if it had been free over a certain amount.”

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Posted 5 years ago

“Excellent product 5 star,only slight blip short use by dates, very tasty chicken ,would definitely recommend”

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Posted 5 years ago

“I am very happy with French click. We both lived near Geneva and got used to French food so it is good that we can obtain it in England. When will you have Munster cheese available again?”

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Posted 5 years ago

“Très bon ...very good”

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Posted 5 years ago

French Click is rated 4.6 based on 10,848 reviews