French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, impressed with the safe, substantial packaging.”

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Posted 5 years ago

“Livraison rapide ! Et tout était nickel ! Super produits et grand choix !! Juste dommage pour les quantités! On a commandé plusieurs bouteille de champomy pour l’anniversaire de mon fils ! et on en a reçu que 1 ! Sûrement plus de disponibilité :)”

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Posted 5 years ago

“Very pleased with my order. Will order French products again!”

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Posted 5 years ago

“I love using French Click, there's so much to choose from. It's really easy to order and you get to choose your delivery day. Comes with ice packs inside so everything is kept nice and fresh!”

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Posted 5 years ago

“Delivered on the day however 4 hours after the agreed ETA without informing me. Could do with more customer service”

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Posted 5 years ago

“Reasonably good choice of my favourite products. Unfortunately the main item I wanted was out of stock in the large size and the smaller size I ordered was shown on the delivery note as zero (first I knew it wasn’t going to arrive). Communication about delivery was good and order was delivered Within a few days. Not sure I’ll use this site again.”

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Posted 5 years ago

“Just what the doctor ordered! We will continue to buy fro you Many thanks for excellent service David Mostyn”

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Posted 5 years ago

“Excellent quality product”

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Posted 5 years ago

“Good clear comprehensive website. product prices very competetive and good deleivery options. Goods well packaged and arrived on date specified. A very good service.”

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Posted 5 years ago

“This is my second review- I placed another order after my key item was missing but I guess there was no point in doing that as my order SO-323273 was supposed to be delivered on 30th in morning but never arrived and am unable to call FC as it says voicemail full. I even reached out on social media but no responses either. But of course my card has been charged. Im appalled. I would like an immediate update me on the whereabouts of my order or get full refund and discount.”

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Posted 5 years ago

Very sorry about this. We are investigating as the order was on the route and should have been delivered.

Posted 5 years ago

“They had just what I needed in stock and delivered exactly as promised. Very impressed with my first order and will definitely use them again.”

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Posted 5 years ago

“Problem with delivery. We were at home, but Parcel Force left a message for us to pick up our parcel at a local post office. We are still shielding and haven't been into any shops for over a year. It was scary and unnecessary, as we have a box outside our porch for deliveries that everyone else uses. It was a cheese, so we felt we had to go and collect it.”

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Posted 5 years ago

“I ordered, a week later you told me you didn’t have the goods You told me you didn’t know when you would get them I have ordered this product for the last 8 years, so what went wrong. I received a refund.but you didn’t tell me when you will get the goods. Awful customer service”

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Posted 5 years ago

Very sorry about this. Not sure what has happened here as the item or a different size of it would always be easily available. We will investigate with customer services to see what has gone wrong.

Posted 5 years ago

“Amazing service, very quick delivery and so nice to be able to buy products that you can’t get in the UK. Will be buying from French Click again.”

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Posted 5 years ago

“Perfect purchase”

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Posted 5 years ago

“Could have had more ice pack, but all products were great.”

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Posted 5 years ago

“I was delighted with my order of items that I can usually only buy in France. They arrived on time and with good “sell by “ dates. The chilled items were a risk but they were packed with ice packs around them to keep them cold. One yogurt pot had a damaged lid so had to be thrown away (hence the mark down from Excellent). I will certainly order again.”

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Posted 5 years ago

“What a product range. Thank you”

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Posted 5 years ago

“Excellent online shop with rare genuine French products. Found a Corsican cheese that could not obtain anywhere in the UK. The service is good and reliable.”

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Posted 5 years ago

“Trop contente d’avoir mes produits français vu qu’on ne peux pas voyager. Colis super bien emballé très contente de mes achats.”

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Posted 5 years ago

French Click is rated 4.6 based on 10,848 reviews