French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,679 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good French products however non-existent and subpar customer service. Even though my order was not to be delivered for another 2 weeks, the unhelpful staff was unwilling to add additional items to my order.”

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Posted 5 years ago

“Produce delivered on time and as described. It was utterly delicious and went down a treat on Xmas day. Will use again for sure”

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Posted 5 years ago

“Great service. Very easy.”

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Posted 5 years ago

“Happy customer, received goods on time.”

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Posted 5 years ago

“Great site from which to get all sorts of groceries which are not readily available from UK supermarkets”

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Posted 5 years ago

“Excellent! My first experience ordering from Frenchclick, and it definitely will not be my last. Food arrived packaged with real care & great selection of products that you can't find in British supermarkets.”

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Posted 5 years ago

“I was prevented from purchasing. Website needs attention as unchanged for years, it is likely I will look elsewhere as using site for 10 years and same old...”

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Posted 5 years ago

Very sorry to hear this. We're just incredibly busy due to Covid and no way of expanding our warehouse short term to deal with the surge. We are posting updated on the website when you'll be able to order.

Posted 5 years ago

“Arrived on time as promised, great 👍”

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Posted 5 years ago

“First time ordering with Frenchclick, I was really impressed with the packing and delivery. Products' expiry dates gave plenty of time, and being French myself it was really nice to be able to access products I couldn't find anywhere else in England. Only thing was that I had to ask for a refund for items that were unavailable for delivery and would have preferred for it to be automatic, but the refund came quite soon after claim was made. I would definitely recommend it and will myself order again in the future.”

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Posted 5 years ago

“Great service, great products, will be online shopping with French Click again.”

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Posted 5 years ago

“Fast delivery Great service Very happy”

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Posted 5 years ago

“Quick efficient service with a sense of humour and some flair”

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Posted 5 years ago

“Very happy to be able to find some of the french products I use to buy in France and are not available in the UK. Obviously, the price is a little higher, due to the products being imported, but it's nice to have the option there every now and again as a treat. Plus the delivery was very good, easy to book a slot for hand delivery.”

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Posted 5 years ago

“Excellents choix de produits et très bien emballés.”

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Posted 5 years ago

“Maxi babybel for our children 15, 19, 22 and 24. In their Christmas stockings to remind them of holidays in France. They were thrilled! Thank you”

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Posted 5 years ago

“Excellent website, easy to navigate. Items purchased were extremely well packed including the ice pack protecting the rillettes. Would highly recommend to anyone.”

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Posted 5 years ago

“After booking a delivery date more than 2 weeks in advanced was unhappy that deliver did not arrive on booked date. Order was incomplete but had no correspondence to explain shortfall or had a receipt to see if I have paid for missing item. 2 star because of this. Products received 4 star. So will want to order again. Please improve communication.”

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Posted 5 years ago

“Great selection of fruit tea not available locally. Very pleased.”

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Posted 5 years ago

“Most required part of my order not available Other stuff ok Would only order again if guaranteed completion of my order”

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Posted 5 years ago

“I was really happy with the selection of goods and the delivery. Will definitely shop with French Click again.”

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Posted 5 years ago

French Click is rated 4.6 based on 10,679 reviews