French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,671 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,671 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything arrived well packaged & exactly as described. Lovely to get a taste of France as we can’t travel there right now. Thank you.”

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Posted 4 years ago

“I have placed orders with French Click for many years and am over all satisfied especially, since the jars I order have been wrapped individually and arrive without breakage. But for this last order, due to a power cut that lasted 4 days, I missed out on the November offer. When I contacted French Click customer service by email to get a new code before placing my order. I never received a reply which is disappointing.”

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Posted 4 years ago

“Very pleased - it was the first time I'd used the company. My purchase came on time and was well wrapped. Will definitely order from them in the future.”

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Posted 4 years ago

“Sa fait plus de 3 ans que je commande ici les produit sont frais tout le temps Sa fait plaisirs de pouvoir manger des produit français de mon enfance vivant à l’étranger 👌🏻👌🏻👌🏻Costumer service toujours tres efficace !”

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Posted 4 years ago

“The goods were delivered as expected and the quality was excellent.”

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Posted 4 years ago

“Good delivery and choice of goods but a bit pricey and some fridge items were very close to the sell by date”

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Posted 4 years ago

“Reliable, flexible, efficient and prompt”

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Posted 4 years ago

“Arrived on time, but tinned items damaged.”

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Posted 4 years ago

“Enormous selection of cheeses. Very efficient”

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Posted 4 years ago

“Excellent service, very fast delivery, fantastic selection and very competitive prices”

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Posted 4 years ago

“You have asked me for a review . Minimum of ten characters would not cover the situation. suffice it to say Goodbye French click -very disappointing and unreliable .”

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Posted 4 years ago

“I was very disappointed with the communication of French Click. 1kg of raclette cheese that I had ordered turned out not to be available (even though it had been in stock on the website). Instead of phoning me to find a replacement (I had ordered several other types of raclette cheese totalling 2.2kg), the item was simply removed from the basket and as this brought the total down to below £35 I was then charged over £8 for delivery rather than the expected £1. Overall very disappointing as I received only half the amount of cheese I had ordered and was charged 8x the advertised price for shipping without any communication about the above. Thankfully Waitrose stock a nice raclette cheese and were able to rescue the situation.”

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Posted 4 years ago

Very sorry about this. We have made two mistakes here, firstly you should have been offered a replacement for the Raclette and you should not pay delivery because we remove an item. Please contact customerservice@frenchclick.com with your order number as the subject and we'll refund it for you.

Posted 4 years ago

“I love the treat of shopping at French Click. There is so much variety, new products are added all the time, and sometimes there are special offers. Don't be concerned about ordering foods like cheeses and saucissons because they are carefully cold-packaged to keep the contents fresh. My orders always arrive on the delivery days stated. I have been using French Click for several years now. I love that I can get the quality items I remember enjoying as a child when we went on holiday to France every year.”

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Posted 4 years ago

“Very easy process from ordering to delivery. all items delivered within the time frame. Product quality was exceptional, the foie gras, goats cheese were divine and not as pricey as I thought they would be. Thank you.”

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Posted 4 years ago

“Service was first class”

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Posted 4 years ago

“Love the products and quick delivery service! But please could you change your inner packaging? The world is moving towards sustainability and you still use polystyrene balls to fill the void? Thank you from a happy customer and the planet.”

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Posted 4 years ago

“Bit expensive but lovely range of all the things we miss not going to france. Just like going to Carrefour.”

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Posted 4 years ago

“Items correct, but delivery did not take place as stated. After a call to FC problem resolved. So OK, but does FC have to use Parcelfarce?”

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Posted 4 years ago

“Wonderful hard to find French products that are delivered promptly. I had ordered something and receive the wrong product. When I notified French Click, they told me my item was no longer in stock and I could keep the one delivered at no charge. Very good customer service. I will be using them again.”

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Posted 4 years ago

“Brilliant as ever - a great source of nostalgia for any Brit who has spent time in France”

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Posted 4 years ago

French Click is rated 4.6 based on 10,671 reviews