French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,672 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,672 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use website and service, and the products were delicious”

Helpful Report

Posted 4 years ago

“I’m getting a feedback request although I didn’t manage to place an order. I tried but couldn’t access my account and gave up. French Click must improve their password management system. Telling me the last two characters of my password by email doesn’t help, especially when they match what I was entering. And sorry, facing the prospect of spending a long time on the phone to get this sorted is not really appealing while on the move. Finally, you might want to improve your website and make it tablet/ mobile phone friendly… We are in 2022, not 1998.”

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Posted 4 years ago

“Great. Very satisfied. I shall use Frenchclick regularly.”

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Posted 4 years ago

“This is the worst shopping I ever made .The delivery was moved to another day without telling me and I had to wait the weekend for having my shopping.Delivery never came between the time slot they suggested and an item was missing.I have called them the staff is way out of line,scream and don't let you speak .They hanged the phone twice and never picked up after 5 times.This is disgusting the way they treating me .No one has offered me anything as a compensation.Please dont buy from them.”

Helpful Report

Posted 4 years ago

“I ordered Haribo sweets in 3 different varieties , 1 was delivered correct 1 was delivered in different guise but the last was supposed to be large all black sweets but were all colours .I was going to challenge it but decided to eat some instead! I think it is the picking in the warehouse ? as the order note was correct where the items had been ticked . The black Dragibus were the reason for my purchase but life is too short !!!”

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Posted 4 years ago

“Great selection of French food Prompt delivery”

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Posted 4 years ago

“good produce but pricey delivery and very environmentally unfriendly packaging”

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Posted 4 years ago

“Andouilette was six days past 'eat by' date. Vacherin was rancid Beaufort was broken in pieces and had the texture of Kraft cheese slices Duck confit apparently came from Perivale Middlesex Not impressed”

Helpful Report

Posted 4 years ago

Very sorry to hear this. Please contact customerservice@frenchclick.com and we'll refund or replace the items. Fresh items should normally have a good use-by date so we'll need to investigate what has gone wrong here.

Posted 4 years ago

“Came exactly when they said ,well packaged ,very good choice”

French Click 5 star review on 19th January 2022

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Posted 4 years ago

“There was a mistake in my order which was rectified immediately, impressive customer service, I can recommend them.”

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Posted 4 years ago

“Very tasty products in offer. Easy website ordering. Always reliable”

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Posted 4 years ago

“It’s only 4* because of the packaging, a box far larger than needed full of polystyrene pellets! I’d hoped they were the soluble type!! . The product is a favourite but not polystyrene. Please reconsider this Barbara”

Helpful Report

Posted 4 years ago

Hi, sorry to see the wrong box size might have been used. Yes we're using flo pak green which will degrade in the natural environment and can be recycled in some areas.

Posted 4 years ago

“Thank you for the excellent quality and choice of products as well as your very helpful and professional manner when interacting with the clients. Cristina H.”

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Posted 4 years ago

“Although the delivery takes a week from ordering, it is lovely to be able to buy items we would usually buy in France. Delivery was good and the goods were as expected, delicious :)”

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Posted 4 years ago

“I thought I was buying seed potatoes so imagine my surprise when edible potatoes arrived! The website didn’t alter the description I had input. Ah well, we’ll eat some and try to sprout some for seed, and I’ve learnt to question suppliers closely before confirming purchase. Perhaps one day we shall be able to bring Amandine seed potatoes home from France again!”

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Posted 4 years ago

“Very good products, will order again.”

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Posted 4 years ago

“First order and I am very pleased with this company. It is great to enjoy again the products I used to buy in France and I'll certainly use French Click again. One item was missing but had been refunded even before the delivery, so great admin. I would have given 5 star if packaging had been all recyclable, with shredded cardboard as padding, but polysterene type of padding chips were used, a lot of it.”

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Posted 4 years ago

“pleased to have the opportunity of buying genuine french products.”

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Posted 4 years ago

“Great service, very efficient and a good selection of food products.”

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Posted 4 years ago

“Delivery time was too long and too expensive and most of the boxes were broken , not super happy as my biscuits were crumbs not biscuits anymore 😞”

Helpful Report

Posted 4 years ago

Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject. We'll be able to replace or refund the damaged items. If you have photos of the packaging that can also be useful as we need to see how it was packed and if fragile tape was used.

Posted 4 years ago

French Click is rated 4.6 based on 10,672 reviews