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French Click Reviews

4.7 Rating 9,828 Reviews
96 %
of reviewers recommend French Click
Company Reviews Metrics Info
4.7
Based on 9,828 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read French Click Reviews

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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Anonymous
Verified Buyer
“First order on French Click. Was informed that the order would be delivered before 12:30 so had arranged to be at home specifically to receive the order. By 12:30 nothing arrived so I phoned customer service and was informed that I was last on the list for deliveries and that my order would arrive in the afternoon. It arrived after 5:00 as the driver hit problems because of road works. The whole experience was frustrating. You should call customers if deliveries are delayed.”
Helpful Report
Posted 4 months ago
Very sorry about this delivery delay. Yes you should have been informed the delivery was behind schedule. We are working hard to make sure deliveries to all London postcodes are on time.
Posted 4 months ago
Anonymous
Verified Buyer
“Quick, efficient service, shame the couriers let things down and delivery was a day late”
Helpful Report
Posted 4 months ago
Thank you for your 5 star rating! We are glad you appreciated our quick and efficient service. We apologize that our couriers let you down and the delivery was a day late. We will do our best to make sure this doesn't happen again.
Posted 4 months ago
Anonymous
Verified Buyer
“Product availability at a good price - choice of delivery options. Arrived on time.”
Helpful Report
Posted 4 months ago
Thank you so much for the 5-star rating! We appreciate the positive feedback about our product availability, reasonable prices, plus the different delivery options available.
Posted 4 months ago
Anonymous
Verified Buyer
“Amazing service, my delivery was delayed but then got delivered super fast, I had a wrong item and a lady drove to my house to swap it in the evening! Top customer service! Thank you!”
Helpful Report
Posted 4 months ago
Thank you so much for the 5 star rating! We really appreciate your kind words and are thrilled to hear that you had such an amazing experience with our customer service.
Posted 4 months ago
Anonymous
Verified Buyer
“First class products and fast delivery 5 star service”
Helpful Report
Posted 4 months ago
Thank you so much for your 5 star rating of French Click! We are very grateful that you appreciate our first class products and fast delivery. We are committed to providing you with the best possible 5 star service!
Posted 4 months ago
Anonymous
Verified Buyer
“Excellent quality of product and efficient delivery.”
Helpful Report
Posted 4 months ago
Many thanks for your 5 star rating! We are delighted that you were pleased with both the excellent quality of product and efficient delivery. We appreciate your taking the time to leave a review.
Posted 4 months ago
Anonymous
Verified Buyer
“I was able to get the specific products I could only get in France. The service was prompt and minimum packaging was used (good for the planet) though the glass bottle was safely wrapped. I will recommend French Click to my friends and will use their service again in the future. Merci.”
Helpful Report
Posted 4 months ago
Merci beaucoup! I am delighted to hear that you were able to benefit from the quality products French Click provided you with.
Posted 4 months ago
Anonymous
Verified Buyer
“Got my usual Christmas order of French cheeses - all arrived safely and in perfect condition. Really enjoy ordering from French Click! Keep up the great work!”
Helpful Report
Posted 4 months ago
Thank you so much for your amazing 5-star rating of French Click! We are so pleased to hear that your Christmas order of French cheeses arrived safely and in perfect condition.
Posted 4 months ago
Anonymous
Verified Buyer
“The customer support team was quick to respond and rearranged the missing item delivery. I'm a repeat customer for some years and am satisfied with my experiences overall.”
Helpful Report
Posted 4 months ago
Thank you for your kind words and 5 star rating! We are so glad that our customer support team was quick to respond and addressed any concerns that you had with the delivery.
Posted 4 months ago
Anonymous
Verified Buyer
“Exorbitant cost of delivery to addresses North of the Border. Only make an order now when I have no choice.”
Helpful Report
Posted 4 months ago
Thank you for your feedback, unfortunately we are charged a surplus by all 3 of the delivery companies we use for some postcodes in the highlands and islands area and we pass it on. If you are signed up for emails, we do discounts from time to time which may help reduce the total cost.
Posted 4 months ago
Anonymous
Verified Buyer
“My go to place for any French delicacy I’m feeling nostalgic for & just isn’t available in the supermarket! Great service & honest pricing. I would highly recommend.”
Helpful Report
Posted 4 months ago
Thank you so much for your 5 star rating of French Click! We truly appreciate your generous review. We are so glad to hear that you find French Click to be your go-to place for French delicacies.
Posted 4 months ago
Anonymous
Verified Buyer
“Item arrived as described. Delivery could have been advised but other than that great product easy to use website”
Helpful Report
Posted 4 months ago
Thank you for your 4 star rating of French Click! We appreciate you taking the time to give us feedback, especially noting that your item arrived as described. Hopefully we'll be able to improve on the delivery for next time.
Posted 4 months ago
Anonymous
Verified Buyer
“French click is a super service. Everything always nicely packed and arriving on time, and I love the products you offer. Thank you.”
Helpful Report
Posted 4 months ago
Thank you so much for your 5-star rating of French Click! We truly appreciate it. French Click is an amazing service; we always make sure our products are nicely packed and delivered on time.
Posted 4 months ago
Anonymous
Unverified Reviewer
“We have this coffee every day, it is excellent for breakfast.”
Helpful Report
Posted 4 months ago
Thank you so much for your fantastic 5 star rating of FrenchClick! We are delighted that you enjoy our coffee and it is especially perfect for breakfast.
Posted 4 months ago
Anonymous
Verified Buyer
“Great service - I had to ask for a quicker delivery (after placing the order). They responded straight away - good job. Safely packaged & delivered - well done. Highly recommended.”
Helpful Report
Posted 4 months ago
Thanks so much for your 5 star rating of FrenchClick! I'm so glad that you received great service with our delivery..
Posted 4 months ago
Anonymous
Verified Buyer
“Arrived promptly thank.you”
Helpful Report
Posted 4 months ago
Thanks for the feedback! Very much apprecaited.
Posted 4 months ago
Anonymous
Verified Buyer
“On time , all my products were delicious and fresh. I will definitely recommend them Mrs Juilien”
Helpful Report
Posted 4 months ago
Thank you so much, Mrs Juilien, for taking the time to rate us. We are delighted to hear that!
Posted 4 months ago
Anonymous
Verified Buyer
“An efficient system, accurate delivery day and goods were well packaged. Would recommend”
Helpful Report
Posted 4 months ago
Thank you so much for your 5 star rating of FrenchClick! We are so thrilled you found our system efficient, delivery accurate, and the goods were well packaged.
Posted 4 months ago
Anonymous
Verified Buyer
“Perfectly delivered and on time”
Helpful Report
Posted 5 months ago
Thank you for your 5-star rating of FrenchClick! We are so glad to hear that your items were perfectly delivered and on time.
Posted 4 months ago
Anonymous
Verified Buyer
“All products arrived on time, well packaged and as described.”
Helpful Report
Posted 5 months ago
Thank you for your 5 star rating of French Click! We're glad to hear that all of your products arrived on time, well packaged and as described.
Posted 4 months ago
French Click is rated 4.7 based on 9,828 reviews
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