French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy they substituted to food i can’t eat then refused to refund. They said they would refund the shipping due to the delivery being late, but i havent received this either. And they havent answered my last email. Not good for a first order.”

Helpful Report

Posted 6 months ago

We're sorry to hear that your first order didn't go as planned. It's unacceptable that you received a product you couldn't consume and that you haven't yet been reimbursed for the shipping costs. We understand how frustrating this can be, especially given the lack of response to your last email. This should have been sorted and refunded for you now. If you still have an issue, please email sales@frenchclick.com Thank you for sharing your experience with us. Sincerely, The French Click Team

Posted 6 months ago

“Very happy with my order. Excellent customer service following a initial query with my order. Would order again.”

Helpful Report

Posted 6 months ago

Merci beaucoup for your lovely review! We are delighted to hear that you were pleased with your order and our customer service. Your satisfaction is our top priority, and we can't wait to assist you again in the future! Chaleureusement, L'équipe de French Click

Posted 6 months ago

“Amazingly swift delivery, in less than two days. The box containing 6 glass jars of Bonne Maman conserve (plus other items) was extremely well packed and arrived with everything intact. Many thanks!”

Helpful Report

Posted 6 months ago

Merci beaucoup for your fantastic review! We're so glad to hear that your order arrived swiftly and in perfect condition. It’s wonderful to know that you’re happy with our packing standards, as we aim to ensure everything arrives intact. Thank you for your kind words, and we look forward to serving you again soon! Chaleureusement, L'équipe de French Click

Posted 6 months ago

“Great products and service. DPD delivered and managed to fit inside a pre-advised one hour window”

Helpful Report

Posted 6 months ago

Merci beaucoup for your wonderful review! We're thrilled to hear that you had a great experience with our products and service. It's fantastic that DPD delivered within the one-hour window, making your day a little smoother. We truly appreciate your support and look forward to welcoming you back soon! Cordialement, L'équipe de French Click

Posted 6 months ago

“A very fast and efficient service. Would definitely recommend”

Helpful Report

Posted 6 months ago

Merci infiniment for your fantastic review! We’re thrilled to hear that our service met your expectations and that you would recommend us. Your support means the world to us, and we look forward to serving you again soon! Chaleureusement, L'équipe de French Click

Posted 6 months ago

“Very good products and fast delivery. Great to have the opportunity to buy items from France that you can’t get anywhere else.”

Helpful Report

Posted 6 months ago

Merci beaucoup for your fantastic review! We're delighted to hear that you appreciate our products and the quick delivery. It's always a pleasure to bring a little bit of France to you, and we can't wait to help you discover even more unique items in the future! Cordialement, L'équipe de French Click

Posted 6 months ago

“Very easy to order. My goodies were delivered on time and were very well packaged. Will definitely order again.”

Helpful Report

Posted 6 months ago

Merci beaucoup for your wonderful review! We’re delighted to hear that you found ordering easy and that your goodies arrived on time and well packaged. Your feedback is truly appreciated, and we look forward to serving you again soon! Cordialement, L'équipe de French Click

Posted 6 months ago

“Absolutely Superb Dark Chocolate mini bars.... 10gm chocolate to enjoy with a coffee.. I will be buying these again”

Helpful Report

Posted 6 months ago

Merci beaucoup for your amazing review! We're thrilled to hear that you enjoyed our Dark Chocolate mini bars with your coffee. It's wonderful to know you'll be buying them again—we truly appreciate your support! À bientôt, L'équipe de French Click

Posted 6 months ago

“Quick delivery . All products were fresh and delicious . Will definitely order some more !”

Helpful Report

Posted 6 months ago

Merci beaucoup for your wonderful review! We're thrilled to hear that your order arrived quickly and that you enjoyed our fresh and delicious products. Your satisfaction means the world to us, and we can’t wait to serve you again soon! À bientôt, L'équipe de French Click

Posted 6 months ago

“Very good service. Slight hitch with delivery(to heavy for DHL). Resolved very easily by the helpful, pleasant, staff. Above all, lovely food(I've ordered a bit to much Cheese..1st World problem) Will order again. Highly recommended.”

Helpful Report

Posted 6 months ago

Merci beaucoup for your fantastic review! We're so glad to hear that our staff was able to assist you with your delivery issue and that you enjoyed the lovely food. We appreciate your support and look forward to serving you again soon! À très bientôt, L'équipe de French Click

Posted 6 months ago

“Excellent service and good product competitively priced”

Helpful Report

Posted 6 months ago

Merci beaucoup for your fantastic review! We're thrilled to hear that you found our service excellent and our products competitively priced. Your satisfaction is our priority, and we appreciate your kind words! À très bientôt, L'équipe de French Click

Posted 6 months ago

“I was pleased to find so many of my French favourites on the website where there is a great selection. My order came on the day it was supposed to, although it was delivered several hours earlier than the email stated. Everything was well packed, but I wasn't sure if the gel cooling packs should have still been frozen, but the fresh items still felt pretty cold. My only slight gripe is that the courier just left the box on the doorstep and didn't ring the bell. We were both in and by sheer luck I thought I heard a van beepig as it reversed so went to investigate, otherwise the box would have on the doorstep for a few hours. Overall excellent service from French Click and I'll certainly be using them again.”

Helpful Report

Posted 6 months ago

Merci beaucoup for your thoughtful review! We're delighted to hear that you found so many of your French favorites on our website and that your order arrived on time, even if a bit earlier than expected. We appreciate your feedback regarding the cooling packs and will certainly look into this. We're sorry to hear about the delivery oversight with the courier; we'll make sure to address this with our delivery partners. Your experience is important to us, and we're grateful for your understanding. We can’t wait to serve you again soon! À bientôt, L'équipe de French Click

Posted 6 months ago

“I was so pleased with my order. It was quick to arrive, and packaged well. And great to have the products I miss.”

Helpful Report

Posted 6 months ago

Merci beaucoup for your wonderful review! We're delighted to hear that your order arrived quickly and was packaged well. It brings us joy to know that we can provide you with the products you miss. Your satisfaction truly means a lot to us! À bientôt, L'équipe de French Click

Posted 6 months ago

“I've ordered a number of time and always found the product selection to be excellent and had fantastic customer service.”

Helpful Report

Posted 6 months ago

Merci infiniment for your wonderful review! We're so pleased to hear that you've found our product selection to be excellent and that our customer service has met your expectations. Your loyal support truly means the world to us, and we can't wait to serve you again soon! Cordialement, L'équipe de French Click

Posted 6 months ago

“Ordered products about 3 weeks ago. They were not delivered on the indicated date, even though the status I received showed “delivered”… I received a call by the driver who said he would deliver the following Tuesday.. nothing arrived… It’s been now 3 weeks… they do not respond to my emails, I feel like I’ve been stolen in plain sight..”

Helpful Report

Posted 6 months ago

We're very sorry to hear about the delays and the frustration you’ve experienced with your order. It must be incredibly disappointing to see that your package was marked as delivered yet hasn’t arrived. We sincerely apologize for the lack of communication as well; that is not the standard we strive for. Please know that your concerns are being taken seriously, and we are working to get to the bottom of this situation. Our team will reach out to provide you with an update as soon as possible. Your experience is important to us, and we appreciate your patience as we resolve this issue. Thank you for bringing this to our attention. Warm regards, Team French Click

Posted 6 months ago

“FrenchClick have a great variety of products at reasonable prices. They are my go-to place for my favourite coffee. I typically end up buying a whole load of other items which catch my eye too :-) I'm sure I'll be back once I've depleted my stock of coffee!”

Helpful Report

Posted 6 months ago

Merci beaucoup for your wonderful review! We're thrilled to hear that you enjoy our wide variety of products and that our coffee is your favorite. It's always lovely when our customers find other tempting items to take home as well! We can't wait to welcome you back once you've depleted your coffee stock. Until then, take care and happy shopping! Cordialement, L'équipe de French Click

Posted 6 months ago

“Order placed 18 May 2025 but not received and no response to phone call to their contact number. No indication as to whjen or whether items will be received. Very poor service.”

Helpful Report

Posted 6 months ago

“Delivered on time, all good. Thank you”

Helpful Report

Posted 6 months ago

Merci beaucoup for your fantastic review! We're thrilled to hear that your order was delivered on time and that everything was to your satisfaction. Your support is greatly appreciated, and we look forward to serving you again in the future! Cordialement, L'équipe de French Click

Posted 6 months ago

“Excellent service”

Helpful Report

Posted 7 months ago

Merci beaucoup for your kind review! We're delighted to hear that you received excellent service. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We can't wait to serve you again! Cordialement, L'équipe de French Click

Posted 6 months ago

“Excellent product, good smooth transaction”

Helpful Report

Posted 7 months ago

Merci beaucoup for your excellent review! We are delighted to hear that you had a smooth transaction and that you are satisfied with our product. Your feedback means a lot to us, and we look forward to serving you again soon! Cordialement, L'équipe de French Click

Posted 6 months ago

French Click is rated 4.6 based on 10,540 reviews