French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,292 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and reliable service. All received on time.”

Helpful Report

Posted 6 months ago

Merci beaucoup for your fantastic 5-star review! We're so pleased to hear that you found our service fast and reliable, and that everything arrived on time. Your satisfaction is our top priority, and we truly appreciate your support. We look forward to serving you again soon!

Posted 6 months ago

“My order was acknowledged and delivered very promptly. Excellent service as usual from Frenchclick.co.uk Highly recommend 👌”

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Posted 6 months ago

Merci beaucoup for your wonderful 5-star review! We're thrilled to hear that you received your order promptly and experienced our excellent service yet again. Your recommendation means the world to us, and we can’t wait to have the pleasure of serving you in the future!

Posted 6 months ago

“When I moved to England from Belgium, I missed so many foods that I couldn't find here. I was so happy to find French Click. They sell brands I know and products I can't find in the supermarkets here.”

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Posted 6 months ago

Thank you for your wonderful 5-star review! We're thrilled to hear that French Click has brought a taste of home back to you. It's fantastic that you found the brands and products you were missing. We can't wait to help you find even more favorites in the future!

Posted 6 months ago

“Can not believe I just discovered this website ! Thank you for bringing a piece of home to the Uk :)”

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Posted 6 months ago

Merci beaucoup for your wonderful 5-star review! We're so glad you discovered French Click and that we could bring a piece of home to you here in the UK. It's our pleasure to share the flavors of France with you, and we can't wait to help you explore even more!

Posted 6 months ago

“Excellent range of products, user friendly website, prompt delivery and helpful staff, what more do you need!”

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Posted 6 months ago

Merci beaucoup for your fantastic 5-star review! We're so pleased to hear that you enjoyed our excellent range of products and found our website user-friendly. It's great to know that our prompt delivery and helpful staff made your experience even better. We look forward to serving you again soon!

Posted 6 months ago

“French Click is a reliable and consistent supplier to me. The range of products offered is good and their prices are better than their competitors. The level of service and engagement offered is excellent. Well worth 5 stars.”

Helpful Report

Posted 6 months ago

Thanks for the feedback and 5 star rating. We're delighted we have delivered in terms of price and performance and service. We look forward to you shopping again with us.

Posted 6 months ago

“Great selection of French foods. Well packed, speedy delivery.”

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Posted 6 months ago

Thank you for the amazing 5-star review! We're thrilled to hear that you enjoyed our selection of French foods and that the delivery was speedy. We look forward to serving you again soon!

Posted 6 months ago

“The most delightful parcel, taking me back to childhood summers in France. Well-packaged (including chilled items) and love the categories on the website. Well done!”

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Posted 6 months ago

Merci beaucoup pour cet avis fabuleux et la note de 5 étoiles ! Nous sommes enchantés d'apprendre que notre colis vous a rappelé de doux souvenirs d'été en France. Votre appréciation pour notre emballage soigné et la catégorisation sur notre site signifie beaucoup pour nous. Au plaisir de vous servir à nouveau bientôt !

Posted 6 months ago

“I love getting deliveries from French Click. This mornings delivery was very well packed and the perishable were still well chilled. Excellent Service from a brilliant company!”

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Posted 6 months ago

Thank you so much for your wonderful 5-star review, Mary! We're thrilled to hear that your delivery met your expectations with excellent packing and chilled items. Our team takes great pride in providing top-notch service, and we appreciate your kind words. We can't wait to deliver more delightful experiences to you in the future!

Posted 6 months ago

“Good french products. Delivery was quick. Only downside was the ton of polystyrene non compostable or dissolvable to secure the goods in the box. If it was more eco-friendly I will give it a five star.”

Helpful Report

Posted 6 months ago

Thanks for the feedback and 4 star rating. We're very happy the delivery was quick. For orders with heavy damageable items we do use flo pak green loosfill. Please do note that it is degradable and it can be recycled at supermarket recycling points. More info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 6 months ago

“My hopes of finding my favourite product in the UK were completely dashed when they sent me a box of 6 bottles of a different brand than I had ordered and I only realised it when I unpacked them. Efficient and friendly customer service but still a very disappointing experience. I will not use them again. Bad mistake. Don't advertise a product on your website if it is out of stock and even worse, don't just send out second best. Just not good enough.”

Helpful Report

Posted 6 months ago

Very sorry about this, you should have been informed before the change of brand from Cristal Liminana to Pacific was done and the order was shipped. It seems there is a problem with the stock of the item you wanted at the moment and we're investigating with the supplier when more is coming in to stock.

Posted 6 months ago

“Excellent choice, good offers and prompt and efficient delivery.”

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Posted 6 months ago

Merci beaucoup pour votre excellente évaluation de 5 étoiles ! Nous sommes ravis d'apprendre que vous avez trouvé de bonnes offres et que la livraison a été rapide et efficace. Votre satisfaction est notre priorité, et nous sommes impatients de vous accueillir à nouveau chez French Click pour plus de découvertes délicieuses. À bientôt !

Posted 6 months ago

“Exactly what I ordered. I’ve ordered repeat items over the years and never had any issues. Nice to see that the packing has been changed and can now be recycled.”

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Posted 6 months ago

Thanks for the feedback and 5 star rating we're delighted we've been able to consistently serve you and you like the new paper loose fill!

Posted 6 months ago

“Huge fan of Rochebaron cheese and apart from France this is the only place I can find it.”

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Posted 6 months ago

Thanks for the feedback and 5 star rating. We're delighted we can serve you Rochbaron needs!

Posted 6 months ago

“My item are not arrived 😡”

Helpful Report

Posted 6 months ago

Very sorry about this, we'll investigate this and customer service will be in touch with an update asap.

Posted 6 months ago

“Great service, great products.”

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Posted 6 months ago

Thanks for the feedback and 5 star rating! We're very happy you liked the products and service.

Posted 6 months ago

“Good service”

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Posted 6 months ago

Thank you for your stellar 5-star review! We're so glad to hear that you had a good service experience with us. Your satisfaction is our priority, and we can't wait to welcome you back to French Click for more of your favorite products. See you soon!

Posted 6 months ago

“Very happy with my coffee purchases, excellent service, delivered on time.”

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Posted 6 months ago

Thank you for your wonderful 5-star review, Joe! We’re so pleased to hear that you’re happy with your coffee purchases and that our service met your expectations. Timely delivery is important to us, and we’re glad we hit the mark for you. We can’t wait to have you back at French Click for more of your favorites!

Posted 6 months ago

“Order came in quickly and was packaged with good insulation. Would recommend French Click for those goodies you are craving from France but can't access in your small town like mine!”

Helpful Report

Posted 6 months ago

Thank you for your fantastic 5-star review! We're thrilled to hear that your order arrived quickly and well-insulated. It's our pleasure to bring those delectable French goodies to towns like yours. Your recommendation means a lot to us, and we look forward to seeing you again soon at French Click!

Posted 6 months ago

French Click is rated 4.7 based on 10,292 reviews