French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order from your website and kept updated when items would be delivered”

Helpful Report

Posted 7 months ago

Merci beaucoup for your lovely review! We're delighted to hear that you found our website easy to navigate and appreciated the updates on delivery. Your satisfaction is our top priority, and we can’t wait to serve you again soon! À très bientôt! ✨

Posted 7 months ago

“I did not finalize my order since it was ridiculous to pay over 50 euros for delivery on top of a simple 42 euro order for seasoning. Brexit can keep their brexit insane prices.”

Helpful Report

Posted 7 months ago

We completely understand your frustration regarding the delivery costs. Shipping to the EU can be quite expensive in this era. Your feedback is important to us, and we always aim to provide value for our customers. We hope you’ll consider us for future purchases!

Posted 7 months ago

“I think canned food in France is often superior to ours but forgot to try it again when I was staying in self-catering in Lyon. Too many delicious options. So, once home in UK, I went online and found French Click.. Ordering was simple and the postage was cheaper than I expected. The cans arrived within a few days and are stacked happily in the larder. I've only tried the Sauce Béarnaise (in a glass jar) so far and it certainly perked up my poached salmon. The cans are reputable brands so I don't anticipate any disappointment with them. Thank you, French Click.”

Helpful Report

Posted 7 months ago

Merci beaucoup for your fantastic review! We're thrilled to hear that you found our ordering process simple and that your canned goods arrived quickly. It's great to know that the Sauce Béarnaise elevated your dish! We appreciate your support and can't wait for you to explore more of our delicious options. À très bientôt! ✨

Posted 7 months ago

“Excellent service. Will use this company again.”

Helpful Report

Posted 7 months ago

Merci beaucoup for your fantastic review! We're so pleased to hear you enjoyed our service. Your support means a lot to us, and we can't wait to welcome you back for your next order! À très bientôt! ✨

Posted 7 months ago

“Very happy to have discovered your company has products I enjoy.”

Helpful Report

Posted 7 months ago

Merci beaucoup for your wonderful review! We’re so glad to hear that you discovered our products and that you enjoy them. Your support means the world to us! We look forward to serving you again soon! À très bientôt! ✨

Posted 7 months ago

“Prompt and efficient service. Product delivered as ordered.”

Helpful Report

Posted 7 months ago

Merci beaucoup for your wonderful review! We’re delighted to hear that you experienced our prompt and efficient service, and that your product was delivered just as you ordered. Your satisfaction is incredibly important to us, and we look forward to serving you again soon! À très bientôt! ✨

Posted 7 months ago

“Very good website, good to choose and order on. Quick delivery, I was impressed.”

Helpful Report

Posted 7 months ago

Merci beaucoup for your glowing review! We're thrilled to hear that you found our website easy to navigate and appreciated the quick delivery. Your satisfaction is our priority, and we look forward to serving you again soon! À très bientôt! ✨

Posted 7 months ago

“Professional service , kept updated ,item reasonably priced considering I can usually only purchase in Belgium .”

Helpful Report

Posted 7 months ago

Merci beaucoup for your fantastic review! We're thrilled to hear that you found our service professional and appreciated the updates throughout your order. It's great to know that we could provide you with reasonably priced items, especially given the challenges of purchasing in Belgium. Your support is invaluable to us, and we can't wait to welcome you back soon! À très bientôt! ✨

Posted 7 months ago

“Food, including jars, arrived safely and well wrapped. Very happy with the choices of delivery, this was a great feature. Dates were long shelf life dates, however fresh food had a much shorter date life (which was to be expected due to being fresh produce). Would definitely order again!”

Helpful Report

Posted 7 months ago

Merci infiniment for your fantastic review! We're so pleased that your food arrived safely and well wrapped, and that the delivery options worked well for you. We appreciate your understanding regarding the shelf life of our fresh produce. Your satisfaction is our top priority, and we can't wait to serve you again! À très bientôt! ✨

Posted 7 months ago

“Very good products and good value too.”

Helpful Report

Posted 7 months ago

Merci beaucoup for your wonderful review! We’re delighted that you find our products to be of great quality and value. Your support means the world to us, and we're committed to bringing you more of the best from France. Looking forward to your next visit! ✨

Posted 7 months ago

“Much appreciated opportunity to buy French produce in this country. I have bought William Saurin Tartiflette and been very pleased with it. It provides two portions which can be eaten over two days if kept in the fridge. Long may they continue to thrive.”

Helpful Report

Posted 7 months ago

Merci beaucoup for your lovely review! We're delighted to hear that you appreciate the opportunity to indulge in French produce here. It's fantastic to know that you enjoyed the William Saurin Tartiflette and that it provided you with two delicious portions. Your kind words inspire us to continue bringing the best of France to our customers. We look forward to your next visit! À bientôt! 🍽️✨

Posted 7 months ago

“Terrible service”

Helpful Report

Posted 8 months ago

We’re really sorry to hear about your experience with our service. Unfortunately there were some unexpected issues getting all the stock for your order before the Easter weekend. This isn’t the level of quality we strive for, and your feedback is valuable to us.

Posted 8 months ago

“Delivery on time. Courier followed instructions given.”

Helpful Report

Posted 8 months ago

Merci for your kind review! We're thrilled to hear that your delivery arrived on time and that our courier followed your instructions perfectly. Customer satisfaction is our priority, and your feedback reassures us we're on the right track. We look forward to serving you again in the future! 🌟

Posted 8 months ago

“Thank you French Click for my delivery of goodies I can't buy here in the UK. Will be ordering again no doubt.....lovely choice of yummy food and my favourite French toiletries.”

Helpful Report

Posted 8 months ago

Merci beaucoup for your fantastic review! We're so happy to hear that you loved your delivery of special goodies that remind you of France. It’s wonderful to know that our selection of yummy food and French toiletries made your day brighter! We can’t wait to help you with your next order. À bientôt! 🥖✨

Posted 8 months ago

“Easy ordering good delivery and still very cool when it arrived”

Helpful Report

Posted 8 months ago

Merci for your wonderful review! We're thrilled to hear that you found the ordering process easy and that your delivery arrived in great condition. It's our goal to ensure everything reaches our customers perfectly cool and ready to enjoy. We appreciate your support and look forward to serving you again soon! 🌟

Posted 8 months ago

“Super company, swift dispatch and delivery, excellent price for items I bought. Highly recommend shopping here for beloved French produce. Bought chocolate adored by partner and made them very happy.”

Helpful Report

Posted 8 months ago

Merci beaucoup for your glowing 5-star review! We're delighted to hear that you enjoyed our swift service and found excellent prices on our French produce. It's wonderful that the chocolate brought happiness to your partner – that's exactly what we aim for! Your recommendation means a lot to us, and we can't wait to welcome you back for more delightful treats soon! 🍫💕

Posted 8 months ago

“Excellent service and a wonderful range of French products. In the very odd time that I have had a problem it was solved very quickly and easily. Great products and great service!”

Helpful Report

Posted 8 months ago

Merci beaucoup for your excellent 5-star review, Andrew! We're thrilled to hear that you appreciate our service and range of French products. It's our pleasure to resolve any issues quickly for our valued customers. Your kind words mean so much to us, and we can't wait to delight you with more great products in the future! 😊

Posted 8 months ago

“The website was easy to use and the delivery was made on time, but they made a mistake with one of the products I ordered: it had been replaced with another one”

Helpful Report

Posted 8 months ago

Merci for your feedback and for giving us a 3-star rating! We're pleased to hear that you found our website easy to use and appreciated the timely delivery. However, we sincerely apologise for the mix-up with your order. Please know that we take such matters seriously and will look into it. Please email sales@frenchclick.com with the details and your order number as the subject. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future!

Posted 8 months ago

“I recently placed an order for Pujet olive oil. Very efficient service and speedy delivery.”

Helpful Report

Posted 8 months ago

Merci beaucoup for your fantastic 5-star review! We're so pleased to hear that you had an efficient experience and speedy delivery with your order of Pujet olive oil. Your satisfaction is our priority, and we look forward to bringing you more of our delicious products in the future! 🫒✨

Posted 8 months ago

“Only place I could find this product unless in France. Quick delivery, well packaged”

Helpful Report

Posted 8 months ago

Merci beaucoup for your wonderful 5-star review! We're so pleased to hear that you found our product and that the delivery was quick and well-packaged. Your satisfaction means the world to us, and we look forward to serving you again soon! 😊

Posted 8 months ago

French Click is rated 4.6 based on 10,540 reviews