French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As usual excellent choice. Very pleased with my purchases, so easy to order. Everything arrived in good condition , quick delivery.”

Helpful Report

Posted 7 months ago

Merci beaucoup for your wonderful review! We're delighted to hear that you are pleased with your purchases and found the ordering process so easy. It’s great to know that everything arrived in good condition and that you enjoyed quick delivery. Your satisfaction is our top priority! À très bientôt, L'équipe de French Click

Posted 6 months ago

“Exactly what I needed, prompt and reliable. Arrived safely. Could be improved by use of environmentally friendly packaging. Overall really pleased x”

Helpful Report

Posted 7 months ago

Merci beaucoup for your thoughtful review! We're delighted to hear that our service met your needs and that your order arrived safely. We appreciate your feedback regarding eco-friendly packaging and will certainly take it into consideration for the future. Nous vous remercions de votre soutien et espérons vous revoir bientôt ! Bien cordialement, L'équipe de French Click

Posted 6 months ago

“Very good swift service . Items arived in perfect condition. Myrtille Jam excellent”

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Posted 7 months ago

Merci infiniment for your wonderful review! We’re delighted to hear that our service met your expectations and that the Myrtille Jam delighted you. Your satisfaction is our priority, and we appreciate your kind words. Looking forward to serving you again! Cordialement, L'équipe de French Click

Posted 6 months ago

“Excellent service and communication when order delayed at the border (thanks to Brexit). What a great company”

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Posted 7 months ago

Merci beaucoup for your glowing review! We're delighted to hear that our service and communication met your expectations, especially during these challenging times. Your appreciation means a lot to us, and we’re here to ensure your experience remains exceptional. We look forward to serving you again soon! À très bientôt! 🌟

Posted 7 months ago

“Recently I placed an order which, when delivered was damaged due to the freezer gel pack breaking and damaging the butter. Trying to reach someone on the phone proved impossible and following an email I sent later, I was told the phones were down hence, not being able to get through to anybody. A replacement order was sent out promptly which I received today via ParcelForce. The driver was friendly and polite and didn't simply rush off after delivering his order. The service I received from FrenchClick, once I managed to reach someone, was excellent. An apology was given with an explanation why I couldn't get through before so everything finished well. Well almost. I gave 4 stars only because the pack I received today also had a broken freezer gel pack inside which had spilled onto the butter wrapping and as the gel pack had melted the butter was a little soft. The gel hadn't got inside onto the butter so I simply washed it off and put the butter into the fridge. I don't think this damage was the fault of ParcelForce as the main box was in perfect condition. I so wanted to give 5 stars because of the friendly service so I'm hoping this issue with the gel pack was just another unfortunate incident. I have reported the issue of the broken gel pack and offered a suggestion to FrenchClick through their "Contact us" so perhaps they will look at their picking and packing procedures or the quality of their gel pack. Otherwise I sincerely appreciate the excellent service and am happy to give the 4 stars though I would have l liked to give the 5. I have ordered stuff before and will definitely order again as I'm not being put off by the broken gel pack. My wife is French so it's a little reminder of home when she gets her biscottes and such and it is really nice to feel we are connecting with a little bit of France even if it is just an online order. The cost of everything is not unreasonable considering it's all original stuff but it would be nicer if there wasn't the extra delivery charge... but that's life.”

Helpful Report

Posted 7 months ago

Thank you, Ron, for your detailed and constructive review! We’re truly sorry to hear about the issues you experienced with the gel packs. It’s great to know that once you were able to reach us, you found our service to be excellent. We appreciate your understanding and patience, and we’re glad the replacement arrived promptly and in good spirits. Your feedback regarding the packing and gel packs is invaluable, and we will certainly take your suggestions to heart as we strive to improve our processes. We want to ensure that your future experiences are nothing short of perfect. We’re delighted to hear that you and your wife enjoy connecting with a taste of France through our products and that we can be a part of that. Thank you for your continued support, and we look forward to serving you again soon!

Posted 7 months ago

“I did receive the wrong type of honey than what I ordered . Costumer service was really helpful and I am waiting for a new delivery”

Helpful Report

Posted 7 months ago

Thank you for your review, and we sincerely apologize for the mix-up with your honey order. It's great to hear that our customer service team was able to assist you, and we appreciate your patience as you await the new delivery. If you have further issues, please email sales@frenchclick.com for an update. Your feedback is important to us, and we're committed to improving our services. We hope the next delivery meets your expectations! Thank you for sharing your experience.

Posted 7 months ago

“I ordered some flour from this site which arrived. I then received a request for a review. I have not tried the flour yet but I detest pointless feedback requests - hence 2 stars knocked off”

Helpful Report

Posted 7 months ago

Thank you for your feedback regarding the review request. We appreciate you taking the time to share your thoughts with us. We understand that unsolicited feedback can be frustrating, and we are continually working on improving our communication. We're glad your order arrived, and we hope you enjoy the flour once you have the chance to try it. Your input is invaluable in helping us enhance our service. Thank you for your understanding!

Posted 7 months ago

“I've been buying from French click for years, I've never had a problem, the food is what I bought when I was able to travel to france and buy it my self, I can't do this now, but I'm more than happy to recommend French zClivk”

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Posted 7 months ago

Merci beaucoup for your fantastic review! We are thrilled to hear that French Click brings back memories of your travels to France. Your long-standing support means so much to us, and we’re honored to be part of your culinary journey. Thank you for recommending us—it's always a pleasure to serve you! À très bientôt! 🇫🇷✨

Posted 7 months ago

“perfect service and choice. Customer service is very responsive. I am sure I will be back for more.”

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Posted 7 months ago

Merci beaucoup for your fantastic review! We are so glad to hear that you are happy with our service and product selection. Our customer service team strives to be responsive, and it’s wonderful to know that it made a positive impression. We can't wait to welcome you back for more of your favorite items! À très bientôt! 🌟

Posted 7 months ago

“Excellent choice of French products. Easy to order and well delivered.”

Helpful Report

Posted 7 months ago

Merci beaucoup for your wonderful review! We're so pleased to hear that you enjoyed our selection of French products and found the ordering process easy. Delivering your order efficiently is our priority, and your feedback truly motivates us. We look forward to serving you again soon! À très bientôt! 🌟

Posted 7 months ago

“Ordering was easy and delivery options good. My only criticism is that it would have been good to have received prior notification of an item that could not be fulfilled and ideally offered a substitute.”

Helpful Report

Posted 7 months ago

Thank you for your feedback regarding your recent order. We're glad to hear that you found the ordering process easy and appreciated the delivery options. We understand your frustration about not being notified of an item that couldn't be fulfilled. Clear communication is important to us, and we value your suggestion for offering substitutes. We'll definitely take your feedback into consideration as we strive to improve our service. Thank you for bringing this to our attention!

Posted 7 months ago

“Ordered 6x6 packs of 1664 Blanc Zero as it’s impossible to find in northern England. Registering for an account so simple. Order placed and payment made via PayPal on Friday, due to the Bank Holiday Wednesday was given as delivery day. Tracking details sent to my phone by DPD who had the parcel with me mid morning on the Wednesday. Brilliant service at a good price with sensible delivery costs. Will be reordering again and will add a number of items that we normally pick up in France.”

Helpful Report

Posted 7 months ago

Merci beaucoup for your wonderful review! We’re delighted to hear that you found our service efficient and to your satisfaction. It’s great that we could provide you with 1664 Blanc Zero, making your shopping experience seamless right to your door. Your support and plans to reorder mean the world to us! We look forward to serving you again soon! À très bientôt! ✨

Posted 7 months ago

“Excellent Company, easy to use Website, reasonable pries, super Service! Will use again and will recommend!”

Helpful Report

Posted 7 months ago

Merci beaucoup for your amazing review! We’re thrilled to hear that you found our website easy to use and our service top-notch. Your support and recommendations mean a lot to us, and we can’t wait to assist you again in the future! À très bientôt! ✨

Posted 7 months ago

“I have ordered several times and items were missing each time. There is no email confirmation showing which items are missing/being refunded so I have to log in to my account and check the updated invoice is aligned with the order picking ticket. One item had yet to be refunded in my last order so I contacted them via the online form and again no email confirmation if my message reaching them. I was also given a morning time delivery window when ordering but the delivery notification was in the afternoon. Definitely not a good customer experience.”

Helpful Report

Posted 7 months ago

We're sorry to hear about your experience with missing items and the confusion around delivery times. It's frustrating to have to log in to check your order status, and we definitely understand how important clear communication is. We appreciate you bringing this to our attention and will work to improve our notification processes. Your feedback is invaluable, and we hope to provide a better experience in the future. Thank you for sharing your concerns.

Posted 7 months ago

“I did not like this service. I ordered one French product; a different product arrived by courier. The company had even swapped the item on my order history. By emailing them, they agreed to take back the incorrect product. The experience was a waste of my time.”

Helpful Report

Posted 7 months ago

We're truly sorry to hear about the mix-up with your order. It's a mistake by the packing team and you should have been contacted before any swap was made. It's frustrating to receive the wrong product, and we understand how that can waste your time. Your feedback is important, and we'll work to improve our processes. Thank you for sharing your experience.

Posted 7 months ago

“Always a great selection of food and toiletries. Love being able to buy food without having to go over to France-definitely a bonus with the new import laws.”

Helpful Report

Posted 7 months ago

Merci infiniment for your fantastic review! We’re thrilled to hear that you appreciate our selection of food and toiletries. It’s wonderful to know that the new import laws have made shopping easier for you! Your support means a lot to us, and we can't wait to welcome you back soon! À très bientôt! ✨

Posted 7 months ago

“The Cassoulet "La Chaurienne " was bought sometimes ago and was ecellent. The exact tasta especially with " la saucisse de Toulouse " which make the cassoulet a reference. Keep the originals available as we appreciate the products you are selling.”

Helpful Report

Posted 7 months ago

Merci beaucoup for your fantastic review! We’re thrilled to hear that you enjoyed our Cassoulet "La Chaurienne" and that the "saucisse de Toulouse" added to the experience. Your appreciation for our original products means so much to us! We can’t wait to serve you again soon! À très bientôt! ✨

Posted 7 months ago

“Good selection of goods and very good service. Fast delivery too.”

Helpful Report

Posted 7 months ago

Merci beaucoup for your kind review! We’re so happy to hear that you found our selection appealing and that our service met your expectations. It’s wonderful to know you experienced fast delivery too! Your satisfaction means a lot to us, and we look forward to welcoming you back soon! À très bientôt! ✨

Posted 7 months ago

“Items were lovely speedy delivery good price lots of choice”

Helpful Report

Posted 7 months ago

Merci beaucoup for your wonderful review! We're delighted to hear that you loved our items, found the delivery speedy, and appreciated the great selection at good prices. Your satisfaction is our goal, and we look forward to serving you again soon! À très bientôt! ✨

Posted 7 months ago

“No instructions in English for the Matterhorn fondue”

Helpful Report

Posted 7 months ago

We're sorry to hear that you faced issues with the instructions for the Matterhorn fondue. We understand how important it is to have clear guidance. Please contact sales@frenchclick.com and they can help with this if you still need it.

Posted 7 months ago

French Click is rated 4.6 based on 10,540 reviews