Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 3,262 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,262 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“10/10 FOR ALL THE PERSONNEL, THEY WERE EXCEPTIONAL”

Helpful Report

Posted 3 years ago

Hi Alexandra, thank you for taking the time to leave us a review! It's fantastic to hear that you have had a positive experience with us - our experts are always on hand to support you through the booking process. We will pass your comments on to the team. Have a great day

Posted 3 years ago

“Had to amend a booking at the last minute. Daniel was exceptional. If only all companies were this efficient.”

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Posted 3 years ago

Thank you so much for your 5-star rating of Freightlink, Darren! We really appreciate your feedback and look forward to working with you in the future.

Posted 3 years ago

“I am very satisfied with the services of Freightlink Solutions. Reservations are quick and convenient. They offer a wide variety of services.”

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Posted 3 years ago

Thank you for your review! Our experts are available to provide you with industry-leading support 7 days a week

Posted 3 years ago

“Great customer service, very friendly and helpful staff, unbeatable prices”

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Posted 3 years ago

Thank you for your review, it's great to hear that we are providing a service that works! Our experts are available to support you with your bookings 7 days a week

Posted 3 years ago

“Great coperation with Jana (our contact in Freightlink).”

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Posted 3 years ago

Thank you for your review! It's fantastic to hear that Jana could help with your booking. Have a great day

Posted 3 years ago

“Thank you so much to Julia! Helped me with a very time sensitive issue and got everything sorted and confirmed for me in perfect timing! Thank you”

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Posted 3 years ago

Thank you for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with us and will be sure to pass your comments on to Julia and the team. Have a great day

Posted 3 years ago

“They know what and which questions to ask.”

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Posted 3 years ago

Hi Carlos, thank you for leaving us a review. It's great to hear that our experts could help you with your booking. Have a great day

Posted 3 years ago

“First time user. Swift and easy to use, no problems with the booking.”

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Posted 3 years ago

Thank you for taking the time to leave us a review, Andy! We are so glad to hear that you had a great experience booking with us. Have a great day!

Posted 3 years ago

“They don’t mess around they get the job done”

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Posted 3 years ago

Thanks for reviewing us! Fantastic to hear that we're providing a service that works. Our experts are on hand for booking support 7 days a week, so don't hesitate to get in touch with us if you have any future booking queries. Have a great day

Posted 3 years ago

“Excellent service I found it very simple to book a ferry, the team were very professional and helpful”

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Posted 3 years ago

Thank you for your review! It's great to hear that our team could support you with your ferry booking. If you have any future queries please don't hesitate to get in touch with us. Have a great day

Posted 3 years ago

“Everything went smoothly. The staff was very supportive.”

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Posted 3 years ago

Thank you for your review, it is fantastic to hear that we are providing a service that works for you! Have a great day

Posted 3 years ago

“elég dinamikus volt a foglalás”

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Posted 3 years ago

Köszönjük a visszajelzést

Posted 3 years ago

“Serviciile sunt de buna calitate,se oferă indrumare si asistenta, orice problema este rezolvata cu promptitudine si profesionalism, iar timpii de reactie a echipei fata de clienti este optim. Recomand!”

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Posted 3 years ago

“First time user and they have helped me out massively with bookings and paperwork Really friendly and approachable Can't recommend enough”

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Posted 3 years ago

Thank you for leaving us a review, it is great to hear that you have had a positive experience with us! Our experts are always happy to help make the booking & customs process as straightforward as possible

Posted 3 years ago

“Absolutely fantastic I had to ring Freighlink before I booked it online just had to ask the question got all the answers so it was effortless”

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Posted 3 years ago

Hi Joseph, thank you for your review! We are thrilled to hear that you had a smooth experience booking with us. Our experts are on hand to provide industry-leading support 7 days a week. Have a great evening!

Posted 3 years ago

“AMAZING! SO HELPFUL AND KIND. Our campervan unfortunately broke down just outside Hook of Holland and was not drivable/ would not have been able to be fixed in Rotterdam easily due to the breakdown happening late Saturday afternoon. Stenaline helpfully suggested we could book the van as freight and still potentially make our overnight crossing if we used this agency to help with the post-Brexit paperwork. The website was so easy to use (at the side of the road) but the most amazing thing was the help given by phone and behind the scenes by Patrick. He was so helpful, kind and helped ensure we made the evening crossing by sorting out things at significant pace. We had no idea this was even possible but when we got to the ferry it all worked like clockwork and we sailed on the same crossing as planned with Lola the Van safely stowed! The next morning we were able to contact recovery UK side and got home safe and sound with our van not much later than we would have without the breakdown. We can’t thank you enough for the incredible support given and Patrick is our hero! Do let us know if you ever want a testimony for your website as we are now v big fans. Thank you.”

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Posted 3 years ago

Hi Louisa, thank you for taking the time to leave us such a fantastic review. It's brilliant to hear that the team at Stena recommended us to you and that you had a straightforward experience booking with us - it was our pleasure to help! Our team are on hand to help 7 days a week, so if you ever need future support with your bookings simply give us a call! We will pass your wonderful review on to Patrick and the team! Have a great day.

Posted 3 years ago

“O echipă extraordinară, oameni dedicați.de mare ajutor, recomand cu multa căldură. Adevărați profesioniști!!!!”

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Posted 3 years ago

Mulţumesc mult!

Posted 3 years ago

“All good!The request was not resolved, I contacted the shipping company! They resolved it flexibly in 10 minutes!”

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Posted 3 years ago

Thank you for your review. We are pleased to hear that you are happy with your booking! Our customer service team are available to support you 7 days a week

Posted 3 years ago

“Pretty disappointed with Freightlink, took payment and then couldn’t get me on a crossing for the outbound - this was around 2 weeks away. When asking for an alternative, it seemed too much effort to contact the port and had a smug tone when that came back as full. Also couldn’t confirm the return Journey as it wasn’t close enough to the time (only 3 days after the outbound) I can’t imagine what time window you have to book to get the crossings you actually want confirmed? Overall not the best customer service experience this time. Have used Freightlink before and they were helpful, but the members of staff I spoke to this time spoke with a tone they made me feel like I was wasting their time. No apologies, no effort and not staff I would be happy hiring.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are sorry to hear that you did not have a positive experience with us on this occasion. This is one of the busiest times of the year for the freight industry. Because of this, it can be a challenge to find enough space on board the ferry. Unfortunately, the operator was unable to accommodate your booking as they had no availability left. A member of our customer service team explained this to you and then contacted the operator directly to see if there was any way to secure a space. We also offered you several alternative routes, but unfortunately these were not suitable for your needs. We will take your comments onboard and will use this to improve our service in future. Thank you again for your feedback.

Posted 3 years ago

“Quick replies to questions. Excellent!”

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Posted 3 years ago

Hi Steve, thank you for leaving us a review. It's great to hear that our experts could answer your questions. Have a great day

Posted 3 years ago

Freightlink is rated 4.8 based on 3,262 reviews