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Freightlink Reviews

4.8 Rating 2,419 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

4.8

Based on 2,419 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 29th January 2024

Freightlink 5 star review on 23rd December 2023

Freightlink 5 star review on 1st November 2023

Freightlink 5 star review on 23rd October 2023

Freightlink 5 star review on 23rd August 2023

Freightlink 5 star review on 23rd August 2023

Freightlink 5 star review on 9th July 2023

38

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All was good but I did ask for a return on 22nd from Santander to Rosslare and got no confirmation on that. I might want to get back earlier anyway depending of how I get on. Could be looking at 18th But will contact you when Jen I am clear. Hi hanks Ronnie”

Posted 2 months ago

Hi Ronnie, thank you for your feedback. One of our experts has now been in touch to discuss your booking. Our team will be on hand to support you when you choose a return sailing that works for you. If you have any further questions in the meantime, please don’t hesitate to get in touch with our customer service team. Have a great day

Posted 2 months ago

“my password did not work, i sent a message to the LINK to get a new one, but until now-no reply.... My booking is not confirmed, so difficult to make a review....”

Posted 6 months ago

“elég dinamikus volt a foglalás”

Posted 8 months ago

Köszönjük a visszajelzést

Posted 8 months ago

“Had a small problem with the on line booking however rang up the the girl on the phone was fantastic”

Posted 10 months ago

Thank you for taking the time to leave us a review, Daragh! We are glad to hear that our customer service team could support you with your booking. Have a great day

Posted 10 months ago

“Fast and precise”

Posted 10 months ago

Hi Robin, thank you for your review! It's great to hear that you had a good experience with us

Posted 10 months ago

“A nice and easy process,”

Posted 11 months ago

Hi Trevor, thank you for your review! We are thrilled to hear that you had a positive experience with us. Have a great day

Posted 11 months ago

“very friendly service, quick answers by phone and mail by our customer service Umar Rama, always trying so solve problems quickly and professional”

Posted 1 year ago

Hi Astrid, thanks for leaving us a review! We really appreciate your feedback - our team are always happy to help. Have a great day!

Posted 1 year ago

“Experience was good everything was quick and easy to book fare. But price is to high when booked ticket I finded about 50€ cheaper fares from another provider.”

Posted 1 year ago

Thank you for your review, Michal. We appreciate you taking the time to provide us with your feedback. We apologise that the ticket you purchased was more expensive than other providers, however we are glad to hear that the booking process was quick and easy.

Posted 1 year ago

“Bei Buchungen Frankreich-England ganz GUT Bei Buchungen Italien-Griechenland nicht so Gut, Bestätigung dauert ewig”

Posted 1 year ago

Vielen Dank für Ihre Bewertung. Leider können wir Ihre Buchung erst nach Bestätigung durch den Betreiber bestätigen. Die Dauer dieses Vorgangs variiert je nach Betreiber, aber wir werden Sie so schnell wie möglich informieren.

Posted 1 year ago

“Very helpful.”

Posted 1 year ago

Thank you for leaving us a review! We are happy to hear that you have had a good experience with us. Our experts are always here to help

Posted 1 year ago

“Sister company Customslink let s down the service overall.”

Posted 1 year ago

“Great service and very helpfull staff”

Posted 1 year ago

Hi David, thank you for your review! We're happy to hear that our team could help. Have a great day

Posted 1 year ago

“Hi Actually, three times called and tried talk to Joseph account manager, I couldn't and they said he call you back but he didn't, finally I spoke with Patrick and he helped me.”

Posted 1 year ago

Hi Masoud, we are happy to hear that Patrick could help you with your query. Thank you for your review

Posted 1 year ago

“Great job”

Posted 1 year ago

We're always here to help! Thank you for your review

Posted 1 year ago

“Alles bestens, der neue Account Manager für Deutschland, Herr Rama, macht seine Sache gut.”

Posted 1 year ago

Vielen Dank für Ihre Bewertung !

Posted 1 year ago

“Lukasz was our main point of contact for our 30+ vehicle move, we had to make several major amendments to the initial booking, these were handled with no issues. Unfortunately our ret journey had issues as several vehicle GMR codes were not accepted by Stena Line. A couple of phone calls to Lukasz corrected the issue which was put down to a computer glitch when original GMRs were entered onto system. We all got home safe and sound.”

Posted 1 year ago

Thank you for your review. Unfortunately, technical problems can have a huge impact at the ports. In this case, due to some temporary technical issues with GVMS, your initial GMR's were not saved properly despite showing correct results. Lukasz then made new GMRs for you which were accepted shortly after. At Freightlink, Lukasz and the rest of our fantastic team are dedicated to support our customers the whole way, even in the unfortunate event of technical difficulties. We are pleased to hear that your journey was a success!

Posted 1 year ago

“Friendly staff helping out on the phone.”

Posted 1 year ago

Hi Martin, thanks for leaving us a review. Our expert team are always here to help make the freight ferry ticket booking process simpler

Posted 1 year ago

“Ask for Joseph! He was very helpful in setting up my account and helping with the more complicated bookings. Freightlink is a great way for a small company to book international freight; easy to identify routes and timing, booking is pretty easy, and the dashboard is great for checking all is in order. The only room for improvement is making the customs minefield easier, but it's certainly no worse with Freightlink.”

Posted 1 year ago

Hi Adam, thank you for your review! We are pleased to hear that you had a good experience with us. Customs can certainly be complex, but our customer services team are always here to offer advice, while our sister company CustomsLink can support you with your customs declaration.

Posted 1 year ago

“All steps to booking system were ok, just didn't find update for flexi ticket. Also option to choose only for ferry I like to see is not so easy.”

Posted 1 year ago

Hi Dušan. We are always looking to improve the experience for our customers and will be sure to take your feedback on board as we continue to develop our systems. Apologies for any inconvenience caused.

Posted 1 year ago

“Good service”

Posted 1 year ago

Hi Steven, thanks for leaving us a review! Our service is important to us so we are happy that you had a good experience with us. We look forward to working with you in the future

Posted 1 year ago

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Freightlink is rated 4.8 based on 2,419 reviews