Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.76

4.8 Rating 2,427 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,427 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your site seems clear and easy to use. Only regret: that the French language is not available. While we are your closest neighbors, amazing no?”

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Posted 1 month ago

Thank you for taking the time to share your feedback! We are pleased to hear that you find our service efficient and the website easy to use.

Posted 1 month ago

“I find the site quite difficult to navigate and finding the desired customs solution wasn’t easy”

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Posted 2 months ago

Dear Sean, thank you so much for taking the time to share your feedback on Freightlink! If you ever find yourself in need of assistance or have any questions, please don't hesitate to reach out to us. Our friendly customer support team is always here to help.

Posted 2 months ago

“It was all very confusing and I was given different information regarding what paperwork was required by different people. Freightlink have always been excellent so I was disappointed this time.”

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Posted 9 months ago

Sorry to hear you were not happy with the advice you received when creating your GMR. If you would like to discuss the problems you encountered, please contact us.

Posted 9 months ago

“I used to use Freightlink before for ferry bookings but since Brexit not been able to get my head round the new regulations for exports I have tried you partner customs link but still cannot get it sorted”

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Posted 11 months ago

We are sorry to hear that you have not had a positive experience with us on this occasion. Unfortunately, our sister company CustomsLink does not currently provide the service you require and cannot support you at this time. If there is anything else we can do to make the booking process easier for you, please contact our customer service team. Best regards, Erin from Freightlink

Posted 11 months ago

“I made a booking 3 days ago however haven't had any confirmation. Please can someone contact me and have confirmation sent across”

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Posted 11 months ago

Hi Kelly, Thank you for your review. We are sorry to hear that you have not had a good experience with us on this occassion. We have now passed your comment on to customer service who have been in touch with you to explain why you have not yet received your booking confirmation. Unfortunately, the sailing you booked was for later in the year, and the booking confirmation for this may only be requested 15 days before the departure. Due to a fault on our end, you were not informed of this in a timely manner. We apologise for the inconvenience that this has caused. Going forward, we will make sure that we communicate this clearly and as soon as possible after bookings are placed in the future. If you have any further questions regarding your booking, please do not hesitate to contact our customer service team directly. Best regards, Erin from Freightlink

Posted 11 months ago

“Normally ok, but booking to Ireland is still standy, less than 24hrs before I'm due to travel, even though the return one is confirmed. Payment has been taken from my bank already though. Because I'm taking freight, all the stupid Brexit paperwork has been filled in on the basis of me getting on that crossing. Very poor”

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Posted 11 months ago

Hi Stuart, we are sorry to hear that you have not had a good experience booking with us on this occasion. Unfortunately, while your return journey was confirmed quickly, your outbound journey went on a waiting list before being confirmed by the operator a day later. We will always strive to inform you as soon as the operator has confirmed your booking and hope to continue working with you in the future

Posted 11 months ago

“It would have been better if you sent me 1 link for payment which included all 4 journeys I was booking instead of 4 links.”

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Posted 1 year ago

Thank you for your review! Without feedback, we can't continue to improve our service. We will look into this and our experts will work to make this process simpler in the future. Thank you

Posted 1 year ago

“Good service”

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Posted 1 year ago

Thank you for taking the time to leave your feedback. We are pleased to hear that you had a positive experience when dealing with us and are delighted to know that we were able to fulfil your needs. How would we make it a five star experience?

Posted 1 year ago

“I found the website a little confusing, as the basket was hard to open after entering al my details Then i eventually found it and went on to pay, so my opinion is that it was very easy to choose your sailings as they were clearly listed. But completing it all was a little confusing. Also the comfirmation email didn't show a clear invoice i had to copy and paste the end of the mail! I was wishing for the phone line to be back hence my rating.... I'm hoping i'll get used to it”

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Posted 1 year ago

Hi Kathryn! After speaking with Joe who contacted you to walk you through the process after we received your review, we are thrilled to hear that the problem has been resolved. Thank you for your feedback Kathryn, it helps us to finetune our digital solutions even further. Have a great day!

Posted 1 year ago

“Email confirmation wasn't forthcoming I had to chase the booking. I was told the tunnel system had to confirm ? Should have said that at the time of booking and not leave me hanging and having to chase”

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Posted 1 year ago

Unfortunately, Eurotunnel Freight limitations contributed to this delay, but a member of our team should have informed you sooner. This is a training issue which will be addressed going forward. Our sincere apologies for the inconvenience.

Posted 1 year ago

“Why can you the booking only with a creditcard? Why not also with ideale.”

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Posted 1 year ago

Hi John. Apologies for the inconvenience, we are looking into other payment options at the moment

Posted 1 year ago

“I booked and paid for a ferry to Jersey and then had no confirmation. I eventually phoned freightlink as it was Friday PM and we were sailing on Monday AM. The booking had not been confirmed and they could no longer fit us on the original ferry.”

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Posted 1 year ago

Sorry to hear you had issues with your ferry booking. Unfortunately, the operator's booking office was closed when you made the booking, so we could not get confirmation from them. We eventually managed to get through to the operator on Friday afternoon and due to limited space, your sailing is confirmed for 19.30 today. Sincere apologies for any inconvenience caused.

Posted 1 year ago

“Booking the ferry was easy. Arranging the paperwork is something else altogether as Freightlink assumes that everyone knows everything about the necessary paperwork (as well as what all of the abbreviations mean), this is fine if you're an international courier but not if you have never transported good before.”

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Posted 2 years ago

Hi, Leonard. We are sorry to hear that you struggled with the customs requirements. Our team works really hard to try and make the process as simple as possible for our customers - however, some customs knowledge is required.

Posted 2 years ago

“I’m still waiting for confirmation of my crossing!!”

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Posted 2 years ago

As you are not travelling until the 25th April, we are still waiting for confirmation from the ferry operator. Your booking is currently on standby. We will send confirmation when we receive it.

Posted 2 years ago

“Booked return journey to Belfast. When booking made, and money taken, I was not made aware that my outbound journey is on "Standby". Once Ferry was booked I then went on to book hotel for overnight stay. Everything is organised the other end too, so hoping this will not be an issue. If I had been made aware of "Standby" at booking stage, I would not have booked with Freightline.”

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Posted 2 years ago

As the journey is for March, the ferry operator cannot yet confirm the booking. Unfortunately, this is out of our control. We rely on the ferry operator providing us with confirmation. We will be chasing booking confirmation for you.

Posted 2 years ago

“I missed the email confirmation.”

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Posted 2 years ago

Unfortunately, the booking office for this operator was closed when the booking was made. They also do not process bookings for this far in advance over the weekend. The customer was advised of this on Saturday and offered a full refund but did not want it. The booking request will be made this morning and we will send you the confirmation asap.

Posted 2 years ago

“Booking was easy, but I presumed that you would do all the customs for me as well. ? This is very stressful and I don't have the time to find individual agents in Europe. Chris is great, but I just presumed you would do everything.? Many thanks Elliot Batt”

Helpful Report

Posted 2 years ago

We're pleased to hear you had a good booking experience. We can certainly help with most customs clearance requirements. Speak to our colleagues at CustomsLink by calling them on 01772 368 002 or email help@customs-link.com and they'll be happy to help.

Posted 2 years ago

“spent ages on the app money taken but only return trip was showing”

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Posted 2 years ago

Hi David, sorry to hear you had an issue with our Freightlink App. Both of your bookings are showing in our system and also on the app, so we're not sure what the issue is. Please email us at app@freightlink.co.uk if you are still experiencing any problems.

Posted 2 years ago

“The. App keeps loading ASR every booking”

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Posted 2 years ago

Thank you for alerting us to this issue. Our team have been investigating the problem and are now working on creating a solution. We're sorry for any inconvenience that this may have caused.

Posted 2 years ago

“Did Not Travel due to Boarder closure in France”

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Posted 3 years ago

We are sorry to hear you could not travel. Unfortunately this is beyond our control. More information is available on our website https://www.freightlink.co.uk/knowledge/articles/urgent-service-update-20122020-2134-gmt-%E2%80%93-immediate-freight-drivers-48-hour

Posted 3 years ago

Freightlink is rated 4.8 based on 2,427 reviews