Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.76

4.8 Rating 2,413 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,413 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hallo any discounts?”

Helpful Report

Posted 3 years ago

Hello Valerijus. Thank you for your rating. Please contact your account manager to discuss your rates.

Posted 3 years ago

“Becky is bubbly, bright and extremely supportive”

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Posted 3 years ago

Thanks for the review Shaun. We'll certainly pass on your kind words to Becky. Enjoy your day.

Posted 3 years ago

“No communication possible, no answers, undeliverable email in response to sender. Creditcard charged despite cancellation.”

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Posted 4 years ago

Sorry to hear you experienced issues contacting us and that your sailing was cancelled. Unfortunately we do not have additional information regarding the cancellation from the ferry operator at this time. A refund has now been processed for you. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“Very helpful member of staff. Looking forward to dealing with her in the future!”

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Posted 1 week ago

Hi George, thank you for your review. We're happy to hear that our team member was able to help and made your booking hassle- free!

Posted 1 week ago

“exellent communication with Yanislav /my account manager/.”

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Posted 2 months ago

Hi Svetla, Thank you so much for your review. We will make sure to pass it onto Yanislav! All the best.

Posted 2 months ago

“Здравейте, искам да благодаря на екипа Ви за професионалната работа! Спициално благодаря на Янислав Иванов за съвместната ни работа, за оказаната помощ и напътствия,за приятелското отношение! За мен е удоволствие да работя с Вас и очаквам и в бъдеще да продължим така! С уважение: Цветанка Манева -част от екипа на "Соларпро Кънстракшън" АД”

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Posted 3 months ago

Здравейте, благодарим Ви за доверието и супер ревюто, ще го предадем на Янислав. Очакваме с нетърпение да продължим да работим заедно и в бъдеще! Всичко най-хубаво от нас!

Posted 3 months ago

“Pretty disappointed with Freightlink, took payment and then couldn’t get me on a crossing for the outbound - this was around 2 weeks away. When asking for an alternative, it seemed too much effort to contact the port and had a smug tone when that came back as full. Also couldn’t confirm the return Journey as it wasn’t close enough to the time (only 3 days after the outbound) I can’t imagine what time window you have to book to get the crossings you actually want confirmed? Overall not the best customer service experience this time. Have used Freightlink before and they were helpful, but the members of staff I spoke to this time spoke with a tone they made me feel like I was wasting their time. No apologies, no effort and not staff I would be happy hiring.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We are sorry to hear that you did not have a positive experience with us on this occasion. This is one of the busiest times of the year for the freight industry. Because of this, it can be a challenge to find enough space on board the ferry. Unfortunately, the operator was unable to accommodate your booking as they had no availability left. A member of our customer service team explained this to you and then contacted the operator directly to see if there was any way to secure a space. We also offered you several alternative routes, but unfortunately these were not suitable for your needs. We will take your comments onboard and will use this to improve our service in future. Thank you again for your feedback.

Posted 8 months ago

“We had to change our GVMC as the vehicle that was to be used broke down. Customer service was brilliant and went above and beyond what most services would have and he got us sorted for the delivery the next day (Sunday Crossing). Many thanks”

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Posted 1 year ago

Thank you for your review! We are pleased to hear that the team could support you with your booking and look forward to working with you in the future. Have a great day

Posted 1 year ago

“O PERSOANA CARE ITI EXPLICA TOT CA SA INTELEAGA TOT OMUL .AJUTA FOARTE MULT IN MUNCA CARE O DEPUNE .TOT TIMPUL MA AJUTAT IN PROBLEMELE CARE LEAM AVUT MULTUMESC FRUMOS DOMULUI PATRICK STEFANESCU O ZI MINUNATA VA DORESC LA TOATA ECHIPA FREIGHTLINK”

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Posted 1 year ago

Mulțumesc!

Posted 1 year ago

“Absolute joke booked ferry on Friday,money taken immediately then 15 mins later get email telling me ferry is full and any alternative full and I am on a standby list . I then tell the person I want to cancel and get told I have to wait 3 days for a refund of £300 . We work on a tight budget and waiting for refund which takes no more than 5 mins”

Helpful Report

Posted 2 years ago

Unfortunately we were only notified by the ferry operator about the unavailability after the booking was placed and it was a very busy weekend so no alternative sailings were available. As your booking was placed on a Saturday our accounts department wasn't available, therefore the refund will be processed today (Monday). Sincere apologies for the inconvenience caused.

Posted 2 years ago

“Booking of 1 week in advance got not confirmed Dunkirk -> Rosslare and by phone nobody available. These goods very very important for people of IE. Hope something can be done but even the Call back request has been ignored so far”

Helpful Report

Posted 2 years ago

We are sorry to see your experience when making your booking. Unfortunately your booking is still on standby with the ferry operator. We are awaiting an update from them. One of our customer service team will be giving you a call shortly. Sincere apologies for any inconvenience caused.

Posted 2 years ago

“My booking and subsequent sailing suggests a serious lack of customer care and interest. Between the time of booking to my arrival at the departure port, Freightlink had actually failed to complete the booking with the ferry operator. I had to supply Freighlink with a telephone number, and insist on speaking with a member of management before this was all rectified. to make matters worse, the price I paid was nearly 30% more expensive than going direct. As with all companies of this nature, they are very quick to grab your money (instant), and very slow to return it if you cancel (7-10 days). NOT RECOMENDED,”

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Posted 3 years ago

We're sorry to hear about the problems you faced when making a booking with us. Unfortunately, as you made the booking out of office hours (00.16 BST) for a departure the following morning at 10.00, our customer service team was unavailable. When our office reopened, we attempted to call the ferry operator booking office on your behalf but there was no answer. After several attempts we eventually got through. Sincere apologies for any inconvenience caused.

Posted 3 years ago

“Thank you for all your help and assistance through out the years! I recommend Freightlink Solution anytime, specially Péter Klacsmányi who always find solutions to our problems! Thank you! SkinnyTrans Team”

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Posted 3 years ago

Thank you so much for taking the time to leave us a lovely review! We are really pleased to hear that you have had some really positive experiences with us and will pass your feedback along to Peter!

Posted 3 years ago

“We use Freight Link 5 years for this time make more than 650 booking, service is on 5 +++”

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Posted 3 years ago

Thank you so much for your feedback! We are so happy to hear that you enjoy and trust our service!

Posted 3 years ago

“It was a pleasure to speak with you. Also i Would like to thank you to Becky Demaine who gave me a lot of information and make me understand everything. Thank again Becky Demaine.!!!!×××”

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Posted 3 years ago

Thank you very much Sorin for your feedback. We will pass on your kind comments to Becky. Have a great day.

Posted 3 years ago

“En principio bastante buena”

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Posted 3 years ago

Muchas gracias!

Posted 3 years ago

“Managed to change booking after I had entered the wrong date. Excellent service as always”

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Posted 4 years ago

Thanks for the feedback Dave. Have a safe journey.

Posted 4 years ago

“I got an email this morning saying that my unaccompanied tractor had been shipped. This evening after a difficult day my wife and children (we have no-one we can leave them with because of coronovirus) travelled to belfast (90min drive) to collect it. When we got there i was told "oh it wasn't shipped because it had to sit 72hrs till coronovirus had decayed on it". Why could someone not had told me this today before i was due to collect it. At a time of avoiding unnecessary journeys this is more than rubbish customer service.”

Helpful Report

Posted 4 years ago

We're sorry to hear you had issues when collecting your tractor from Belfast. Unfortunately we were not notified by the ferry operator of the 72 hour quarantine period until 21.00 last night but the operator had already informed our system that it had been shipped. Sincere apologies for the inconvenience caused.

Posted 4 years ago

“I picked up a hire contract in Jersey and Guernsey, involving moving equipment between the mainland and both islands. Having never done anything like this before, I was apprehensive. The customer services team at Freightlink were unbelievably good, they helped me along the way with all the customs paperwork and even re-arranged my entire journey when it was disrupted by poor weather. Keep it up!”

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Posted 4 years ago

Thank you for your amazing comments James. Your travel requirements are exactly what we specialise in so it's great to hear that we succeeded in making it painless for you. We look forward to helping you again soon.

Posted 4 years ago

“Was very disappointed after I booked P and O to later receive a phonecall to say it was fully booked and my booking had to be cancelled. Another ferry was made as an alternative but this was more expensive .”

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Posted 4 years ago

Unfortunately we were informed by P&O Ferries that the sailing booked was full after the booking was placed. We therefore offered an alternative sailing with another operator. This however was more expensive. Apologies for any inconvenience caused.

Posted 4 years ago

Freightlink is rated 4.8 based on 2,413 reviews