Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,822 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,822 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price is good and always get a booking”

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Posted 2 days ago

“Тhe best freight ferry ticket agent !!! Incredible service – responsive, flexible, and fast! Extremely reliable! It is a pleasure to work with them. I recommend them 100%.”

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Posted 2 days ago

Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our team. We look forward to working with you again.

Posted 2 days ago

“Good service thanks 😊”

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Posted 2 days ago

Hi Tomas, thank you for your review!

Posted 2 days ago

“Got very quick Help to find new ferry after the old was cancelt due to Bad weather”

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Posted 3 days ago

Hi Inge, thank you so much for your review, we're glad to hear that our team was able to help quickly!

Posted 2 days ago

“always a challenge to arrange travel but Freightlink make it easier offering a proffessional service”

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Posted 3 days ago

Thanks for the great review! We're glad we could make your travel arrangements easier.

Posted 3 days ago

“Clearly made critical mistakes”

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Posted 3 days ago

Hello! We are following up on your booking, #74469815. Please note that cabin allocations are subject to availability, as mentioned in your confirmation. The changes to the dates and the addition of extra drivers affected the ability to accommodate them. For any future bookings, we recommend contacting your account manager, Joe, directly. He would be happy to discuss a suitable rate with you.

Posted 3 days ago

“Very good”

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Posted 4 days ago

Hi Asim, thank you so much for your review!

Posted 3 days ago

“full professionalism, competence”

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Posted 4 days ago

Hi Aleksandra, thank you for your review, we're thrilled to hear that our team is always able to help.

Posted 3 days ago

“very good service and client suport”

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Posted 4 days ago

Hi there, thank you so much for your review!

Posted 3 days ago

“very bad communication and missleading information on our expence. very good when you don't need any help from freightlink, and very very bad in case you need any info and help from the customer service!!! very disapointed.”

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Posted 4 days ago

Thank you for the feedback. We understand your frustration regarding the cancellation of your return ticket. Our booking terms state that two-way tickets are non-refundable and non-amendable once a port check-in has occurred. As you had already completed the outbound journey, the return portion was no longer eligible for cancellation.

Posted 2 days ago

“Thanks Freightlink!Thanks Greta!”

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Posted 4 days ago

HI Paul! thank you for your review!

Posted 3 days ago

“Very smooth process from start to finish”

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Posted 4 days ago

Hi Paul, thank you so much for your review!

Posted 3 days ago

“Everyone I spoke to was very helpful until I went to actually book the sailing, I was completely misinformed about needing a customs number , all sorted after another phone call . The website didn't work . I tried to book via the app and, because I'm not vat registered I couldn't go any further when it asked for a vat number .”

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Posted 4 days ago

Hi, we're sorry to hear you experienced an issue with the Freightlink App. It looks like you were using an older version. This bug has now been fixed in the current version. Please download the latest update from your smartphone app store.

Posted 4 days ago

“Excellent services”

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Posted 4 days ago

Hi there, thank you so much for your review!

Posted 4 days ago

“výborný prístup”

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Posted 4 days ago

Thank you for your review!

Posted 4 days ago

“I am satisfied with the service!”

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Posted 4 days ago

Hello there, thank you for your review. We're thrilled to hear that you are satisfied with our service!

Posted 4 days ago

“All great, smooth. Helpful team”

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Posted 4 days ago

Hi there, thank you so much for your review! We're thrilled to hear that our team helped make the booking process smooth and problem-free.

Posted 4 days ago

“all good no problems, you would be the first to know”

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Posted 4 days ago

Hi there, thank you for your review!

Posted 4 days ago

“They are the best in this field. They are quick to respond, but they work efficiently and with great precision. We were in a bad situation once and they gave us great help by changing the ferry booking at the last minute and helping us also with the documentation. A huge thanks to Sean and the team who are always available and polite.”

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Posted 4 days ago

Thanks so much for the kind words! It means a lot to us that we could help you out in a stressful situation. Sean and the team will be thrilled to hear your thanks.

Posted 4 days ago

“A shame there was a mistake made at the reservation. When we came back there was a booking for only one driver as they told us at the entrence We had a two person reservation on the confirmation Things were solved but as if you ask us now… Regards Bram Kools”

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Posted 4 days ago

Hi Bram, thank you for your feedback. We apologize for the issue you experienced with your reservation. Unfortunately we didn't notice that the operator had made a mistake, we're really sorry about that. We're glad that the team at the port was able to get everything sorted for you quickly.

Posted 4 days ago

Freightlink is rated 4.8 based on 2,822 reviews