Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.76

4.8 Rating 3,046 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,046 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Julie was incredibly helpful and gave clear advice regarding my customs declaration query.”

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Posted 19 hours ago

Hi there, thank you so much for your review! We'll pass your feedback on to Julia right away.

Posted 17 hours ago

“I don't think Julia even bothered to read the email trail. Just replied refusing to help on contradicting her colleges I'd communicated with prior”

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Posted 22 hours ago

“Joseph gave exceptional support and help. He was thoughtful and resolved some concerns even as we spoke. I would not hesitate to recommend Freightlink.”

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Posted 3 days ago

Thanks for the brilliant feedback, Roy. We'll be sure to pass it onto Joseph. Have a nice weekend.

Posted 3 days ago

“Truly outstanding service – thank you so much, Katie!”

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Posted 1 week ago

Hello there, thank you so much for your review!

Posted 6 days ago

“Daniela took my calls Sunday several times and was very helpful as the declaration forms are not very clear how to submit Her continued communication was fantastic. I’m my opinion she went above and beyond and is dedicated to her job. Thank you Daniela”

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Posted 1 week ago

HI there, thank you so much for your review! We're thrilled to hear that Daniela was this helpful and we'll be sure to pass your feedback on to her right away.

Posted 1 week ago

“Good Job with customs”

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Posted 1 week ago

Hi Selimus, thank you so much for your review!

Posted 1 week ago

“Sailing dates & times need to be issued much further in advance and not 10 days or so prior to sailings. Paperwork required for commercial vehicles travelling to C.I. where nothing is being imported should be made more obvious, clear, simple and user friendly.”

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Posted 1 week ago

Hi Edwin, thank you for your feedback. We apologize for the inconvenience caused. We are sharing your comments with our operations team to help us improve our services for the future.

Posted 1 week ago

“We’ve been using Freightlink for our ferry bookings and our experience has been consistently excellent. The process is straightforward, pricing is competitive, and their team is always responsive and helpful when we need to make changes or secure bookings at short notice. Their reliability gives us confidence when planning routes, especially when timings are tight. A solid and dependable service we’re happy to continue using.”

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Posted 1 week ago

Thank you for the 5-star review! We’re glad our team has been able to give you confidence in your planning. We look forward to supporting your future journeys!

Posted 1 week ago

“I would like to offer my sincere thanks and high praise to the Freightlink customer agent, Jarmila, who handled all of my recent travel arrangements, including the Eurotunnel, Fréjus Tunnel, and ferry bookings. From start to finish, she was extremely professional, knowledgeable, and consistently helpful. Despite numerous changes and amendments on my side, she handled everything with patience, efficiency, and a positive attitude. She truly went above and beyond to ensure the entire booking process was as smooth and stress-free as possible, keeping everything well-coordinated and clearly communicated at every stage. Her dedication to excellent customer service and attention to detail made a potentially complex process feel effortless. She is a real credit to Freightlink, and I would not hesitate to recommend both her and the company to anyone requiring reliable and professional freight travel support.”

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Posted 1 week ago

Hi Jonny, thank you so much for the glowing review! We are thrilled to hear that Jarmila provided such professional and dedicated support for your recent trip.

Posted 1 week ago

“Brilliant, I couldn't have done this without their help, very helpful and instant replies to e-mail questions Dave”

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Posted 1 week ago

Hi Dave, thank you so much for your feedback! We'll pass it on to our amazing team right away.

Posted 1 week ago

“Amazing staff who can’t do enough to make sure your journey is as smooth as possible. Always on the end of the phone or email, they made my trip so easy to forecast and deliver.”

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Posted 2 weeks ago

Hi James, thank you so much for your feedback! We'll make sure to pass it on to our amazing team asap.

Posted 1 week ago

“promptitudine!!!”

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Posted 2 weeks ago

Îți mulțumesc pentru comentariile amabile, Gabriela.

Posted 2 weeks ago

“Excellent support by Jana Marcukova. Very professional communication and fast reaction on a booking change request as well as RFQ.”

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Posted 2 weeks ago

Thanks for your feedback. We’re pleased to hear that Jana provided excellent support and a quick response. Have a great day.

Posted 2 weeks ago

“Not very nice experience for the first time I was 30 minutes late and the gave my place to another Lorry anyway I’ve called before with 3 hours to let them know i will be late they didn’t care Not very good first jmpresion”

Helpful Report

Posted 2 weeks ago

We're sorry to hear you are not happy with your experience with us. Unfortunately, as you arrived late for the 21:40 sailing, the ferry operator moved the booking to 9am this morning. We are unable to find any record of your call from your number in our system.

Posted 2 weeks ago

“I have been dealing with Jarmilla and cannot fault them . They have been very responsive and helpful.”

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Posted 2 weeks ago

Hi Emma, thank you so much for your review! We will let Jarmilla and the team about your positive feedback right away.

Posted 1 week ago

“best infos”

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Posted 2 weeks ago

Hi Daniel, thanks for your feedback!

Posted 2 weeks ago

“Katie Gaskell is lovely very helpful and polite”

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Posted 2 weeks ago

Hi Jessica, thank you so much for your feedback!

Posted 2 weeks ago

“Customer service rep Mohamed Mouyahada was very helpful, guiding me through booking process. Good service”

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Posted 3 weeks ago

hello there, thank you so much for your review! We will make sure to pass your feedbak on to Mohamed asap.

Posted 2 weeks ago

“The process is very well organized, easy and fast,Real-time assistance if needed, I recommend.”

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Posted 3 weeks ago

Hi Aleksandar, thank you so much for your positive feedback!

Posted 3 weeks ago

“Every time I make a reservation I pay it quickly. You never respect the order of reservations, There were days when I stayed 3 days in the port, I am VIRGIL from the Carpat express spedition company, On 26.03.26 I paid a reservation for 28.03.26, ON the 26th I was informed that there are only free places on the 29th. Today is March 28, the car is in the port at ROSSLANE, there are free places today but even though it is logically free and I paid for today I have to wait until tomorrow”

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Posted 3 weeks ago

Freightlink is rated 4.8 based on 3,046 reviews