Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,680 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,680 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Freightlink and their sister company Customslink recently provided me a masterclass in customer service and efficiency. Swift, knowledgeable and accurate - my entire experience was a pleasure. My accounts manager Adam Burt is fantastic!! Cannot recommend this company enough.”

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Posted 6 days ago

Hello Simon, thank you so much for your review! We're happy to hear that your experience with us is always positive, and we'll make sure to let Adam know about your feedback.

Posted 6 days ago

“I have been back and forth asking questions about how to ship my car to Denmark and the speed of response and quality of replies I’ve had (and patience with me asking question after question) has been excellent. I would not hesitate to recommend this company. 10 out of 10!!”

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Posted 6 days ago

Hi Chris, thank you for your review! We're thrilled to hear that our team was able to help with any query you had. We'll make sure to let our team know about your feedback.

Posted 6 days ago

“Good customer service with fast answers to all your questions”

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Posted 1 week ago

Hello there, thank you so much for your review. We're thrilled to hear that our customer service team can always help with all your queries!

Posted 1 week ago

“always available, very professional, attentive and very kind. THE TOP”

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Posted 2 weeks ago

Hello there, thank you for your review. We're happy to hear that our team is always able to help in your booking process!

Posted 1 week ago

“Flexible and good prices. Very helpful team! 🙂”

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Posted 2 weeks ago

Hi Paul, thank you for your review!

Posted 2 weeks ago

“Very helpful, easy to use and backed up with a good service”

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Posted 2 weeks ago

Hi Steven, thank you for your review! We're thrilled to hear that you find our booking system easy to use.

Posted 2 weeks ago

“Nothing was too much trouble when asking questions about our export. I cannot fault the customer service I have received from Freightlink. Thank you for making our export go smoothly.”

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Posted 2 weeks ago

Hello, thank you so much for your review. We're thrilled to hear that our team was helpful!

Posted 2 weeks ago

“Best service on market”

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Posted 3 weeks ago

Hello there, thank you so much for your review!

Posted 3 weeks ago

“very helpful Team even with the most demanding request”

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Posted 4 weeks ago

Hi Monika! Thanks so much for your review, we're happy that our team is always proving helpful to you!

Posted 4 weeks ago

“Great customer service from Densia! Adam is very helpful and knowledgeable about all things freight & transport”

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Posted 4 weeks ago

Hello there, thank you for your review! We're happy to hear that Denisa and Adam were able to help and answer all your questions.

Posted 4 weeks ago

“Freightlink have been easy to use, great value and flexible. I would recommend them to anyone.”

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Posted 1 month ago

Hi John, thank you for your review, we're thrilled to hear that you're happy with our services!

Posted 1 month ago

“Help all the time when I have some questions Recommend”

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Posted 1 month ago

Hello there, thank you for your review! We're happy to hear that our team is always helpful.

Posted 1 month ago

“I am beyond impressed with Freightlink! From start to finish, my experience with their team has been nothing short of exceptional. The level of support and customer service I received was outstanding. Their team is incredibly responsive, always ready to assist with any questions or concerns I had. They went above and beyond to ensure that my needs were met promptly and with great attention to detail. Every step of the process was smooth, efficient, and transparent. It's rare to come across such a dedicated and professional team, and I truly felt valued as a customer. Freightlink's commitment to providing top-tier service is evident, and I couldn't be happier with my decision to work with them. If you're looking for reliable, efficient, and friendly service, I highly recommend Freightlink. They've earned my trust and my highest praise.”

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Posted 1 month ago

Thank you so much for such an amazing review, Joanne. It makes us so happy to hear that our dedication to customer service really pays off. Knowing that you trust us to be your solution provider is wonderful. We look forward to helping you again soon. Have a super day!

Posted 1 month ago

“Excellent Service. Issue with the DUCR number (typo) meaning our driver couldn't check in. Email and phone call from freightlink, and the issue was quickly resolved. Many thanks Bogdan 👍”

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Posted 1 month ago

Thanks for your kind comments, Ryan. Great to hear that Bogdan sorted everything out for you. We'll be sure to pass on your thanks. Have a great day!

Posted 1 month ago

“se sluzbami velmi spokojena, vzdy pomohli, poradili a i o víkendu. Vyuzivame pri cestach z a do Anglie.”

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Posted 1 month ago

Ahoj Kláro, děkujeme za skvělou recenzi! Jsme rádi, že jste spokojená s našimi službami a že jsme vám mohli pomoci, dokonce i o víkendu. Těšíme se na vaši další cestu z a do Anglie!

Posted 1 month ago

“I always use Freightlink as my go to Ferry provider”

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Posted 1 month ago

Hello Ian, thank you for your review! We're thrilled ot hear that you are happy with our service.

Posted 1 month ago

“Not sure if i was even suppose to be freight travelling, seeing as there were other vans with tools in and they got through normally. Not great got delayed, then cancelled.”

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Posted 1 month ago

Hello there! Vans up to 8 metres high which are designed for commercial use, must be booked on a freight ferry service. Additional charges will apply for commercial vehicles that are incorrectly booked on a passenger ferry service.

Posted 1 month ago

“Super organisation, Alexandra Dawe hat mir super geholfen. Wir werden das nächstemal wieder über Freightlink unsere Fähre buchen!”

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Posted 1 month ago

Vielen Dank, es freut uns zu hören, dass Sie eine positive Erfahrung mit uns gemacht haben.

Posted 1 month ago

“so much quicker and easier than I expected. Extremely efficient response. Very satisfied.”

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Posted 1 month ago

Hello Tracy, thank you so much for your review. We're thrilled to hear that you are happy with our service.

Posted 1 month ago

“Friendly and helpful staff, their customer service is fantastic!”

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Posted 1 month ago

Hello Rach, thank you for your review. We're thrilled to hear that you're happy with our friendly customer service!

Posted 1 month ago

Freightlink is rated 4.8 based on 2,680 reviews