Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,928 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,928 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

Write Your review

Tell us how Freightlink made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you, Mr. Patrick Stefanescu, for your patience and professionalism.”

Helpful Report

Posted 12 hours ago

“We have encountered multiple issues with our vehicle, meaning we have had to move our booking, Katie and the team have been amazing. Couldn’t recommend highly enough. Thank you Katie”

Helpful Report

Posted 2 days ago

Hi Alistair, thank you so much for your review! We're thrilled to hear that our team were able to solve all of the issues with the vehicle efficiently. We'll make sure to pass on your feedback to Katie and the team right away!

Posted 1 day ago

“Outstanding assistance”

Helpful Report

Posted 2 days ago

Hi Nigel, thanks so much for your feedback! We'll make sure to let the team know about your kind words right away.

Posted 1 day ago

“Not used for a while , but it's great when you need to book a crossing asap.”

Helpful Report

Posted 3 days ago

Hi Dean, thank you so much for your review!

Posted 1 day ago

“very helpful and will use them again”

Helpful Report

Posted 4 days ago

Hi Antony, thank you for your review! We're glad to hear that our team was helpful.

Posted 4 days ago

“We are going back to doing a small amount of engineering works in Ireland, Since Brexit , the ridiculous systems the UK/EU government have put in place is shameful to the common man trying to run there business. BUT Abi from Freight link walked us through the various processes and options available to us a business. very professional person and a credit to Freightlink.. Thanks to all , its made a process that bit more bit size to digest. Regards Atlas Bagging Equipment Ltd”

Helpful Report

Posted 5 days ago

Hi Carl, thank you for sharing your experience with us! We truly appreciate your kind words about Abi and our team. It’s great to hear that we could help make the process clearer and easier for your business.

Posted 4 days ago

“great comunication”

Helpful Report

Posted 5 days ago

HI Giuseppe, thank you for your review!

Posted 4 days ago

“Nagyon segítőkész a magyar nyelvű ügyintéző .”

Helpful Report

Posted 5 days ago

Köszönjük szépen a véleményedet!

Posted 4 days ago

“No problem with the booking and your staff are great on the phone. Unfortunately you app and website area real pain, I have to click forgotten password every time and log in via the email link, how can I set my own password?”

Helpful Report

Posted 5 days ago

Thanks for the feedback and glad to hear the booking and our staff are working well for you. To set your own password, visit https://www.freightlink.co.uk/account/password on the website, or visit the 'my account' section on the app.

Posted 5 days ago

“přerva ok ale faktura nepřišla ani po 7 dnech”

Helpful Report

Posted 5 days ago

Dobrý den, děkujeme za vaši zpětnou vazbu! Vidíme, že faktura už byla odeslána, náš obchodní poradce se s vámi spojí, aby potvrdil, zda byla doručena.

Posted 4 days ago

“Fantastical. Very friendly and helpful staff in case of problems.”

Helpful Report

Posted 5 days ago

Hello Simon, thank you so much for your review! We're pleased to hear that our staff is always able to help.

Posted 4 days ago

“Good service!”

Helpful Report

Posted 5 days ago

Hi Nikolay, thank you for your review!

Posted 4 days ago

“Hello Just like to thank Bogdan for help with my issues at the ferry booking: I did not complete our paperwork completely. Bogdan assisted and saved the day.”

Helpful Report

Posted 5 days ago

“Good customer service”

Helpful Report

Posted 6 days ago

Hello there, thank you for your feedback!

Posted 5 days ago

“Very quick and easy service ! Didn't have room at the time i requested so offered the next best alternative to help. All changed and updated in a friendly manner AAA***”

Helpful Report

Posted 6 days ago

Hi Ben, thank you so much for your review! We're happy to hear that our team was able to help you quickly and efficiently.

Posted 5 days ago

“szuperek vagytok :)”

Helpful Report

Posted 1 week ago

Nagyon köszönöm!

Posted 6 days ago

“Greta got back to us within 30 mins of us booking and was very helpful :)”

Helpful Report

Posted 1 week ago

Hi Emma, thank you very much for your review!

Posted 1 week ago

“I am very happy about the services they are providing”

Helpful Report

Posted 1 week ago

Hi Marius, thank you for your feedback!

Posted 4 days ago

“Greta was very active and chased our bookings to get them confirmed really quick.”

Helpful Report

Posted 1 week ago

Hi there, thank you so much for your review! We're happy to hear that Greta could confirm your booking quickly.

Posted 1 week ago

“Very useful and simple service, friendly customer service. Extra bonus - no strong British accent - easy to understand conversation :)”

Helpful Report

Posted 1 week ago

Hi there, thank you so much for your review!

Posted 1 week ago

Freightlink is rated 4.8 based on 2,928 reviews