Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.76

4.8 Rating 3,062 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,062 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

Write Your review

Tell us how Freightlink made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Freightlink 5 star review on 12th May 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good afternoon, It is highly embarrassing and concerning how poor your service has been. We have sent several reminders while there was still enough time, and we had already provided all the necessary details. Despite receiving the correct information, you still attempted to book the wrong ferry route. The phone line is available, yet nobody is calling. To clarify once again: I do not need a ferry from France — I need a ferry from Italy. If you had carefully checked the route details, this mistake could have been avoided. Your inability to handle this correctly has caused significant business damage.”

Helpful Report

Posted 2 days ago

“We had a terrible experience due to the conflicting advice from Customs Link. enough so that I am considering never exporting again and if I did we would not use either Freightlink or Customs Link. Now this could be down to information my staff provided - or didn't but who do I contact to identify what went wrong?”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We sincerely apologize for the confusion. Our management team is already in contact with you to discuss the matter directly.

Posted 2 weeks ago

“No refund received. Given false information & you have refused to refund ticket despite your errors”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We have reviewed your case regarding the booking of your non-refundable ticket. Because the goods being transported required specific customs clearance, we offered to move your booking to a later date to allow time for the paperwork. As this offer was declined, we are unable to provide a refund for a non-refundable ticket per our terms and conditions.

Posted 2 weeks ago

“I don't think Julia even bothered to read the email trail. Just replied refusing to help on contradicting her colleges I'd communicated with prior”

Helpful Report

Posted 3 weeks ago

Hi, We're sorry to hear you are not happy with Julia's response. Your feedback has been noted, and we are looking into this internally to ensure better communication moving forward. Thank you for bringing this to our attention.

Posted 3 weeks ago

“Sailing dates & times need to be issued much further in advance and not 10 days or so prior to sailings. Paperwork required for commercial vehicles travelling to C.I. where nothing is being imported should be made more obvious, clear, simple and user friendly.”

Helpful Report

Posted 1 month ago

Hi Edwin, thank you for your feedback. We apologize for the inconvenience caused. We are sharing your comments with our operations team to help us improve our services for the future.

Posted 1 month ago

“Not very nice experience for the first time I was 30 minutes late and the gave my place to another Lorry anyway I’ve called before with 3 hours to let them know i will be late they didn’t care Not very good first jmpresion”

Helpful Report

Posted 1 month ago

We're sorry to hear you are not happy with your experience with us. Unfortunately, as you arrived late for the 21:40 sailing, the ferry operator moved the booking to 9am this morning. We are unable to find any record of your call from your number in our system.

Posted 1 month ago

“Every time I make a reservation I pay it quickly. You never respect the order of reservations, There were days when I stayed 3 days in the port, I am VIRGIL from the Carpat express spedition company, On 26.03.26 I paid a reservation for 28.03.26, ON the 26th I was informed that there are only free places on the 29th. Today is March 28, the car is in the port at ROSSLANE, there are free places today but even though it is logically free and I paid for today I have to wait until tomorrow”

Helpful Report

Posted 1 month ago

“The on-line booking process is simple enough and I have no issues with it. However, this time around after paying up front i received an e-mail stating on was on a waiting list. I contacted customer services and spokei had to to them about the booking, they said wait until Thursday and they might receice a confirmation or they may be able to book a later sailing. I booked the ferry on Tuesday and explained that i couldn't wait for a confirmation until Thursday as i was departing the next day - Wednesday. i even explained that i would now be driving to Greece and not sailing from Italy as the ferry which i had payed for was un-available for the crossing I needed. As I had to travel in a completely different direction i thanked her for her assistance and asked her to cancel the booking. She cancelled the reservation (the booking had not been confirmed) and I received an e-mail to that effect. I have since received my credit card statement and the payment has been taken, i presume i wil be receiving a full refund as i never had a cnfirmed booking to cancel s0 i cant be charged for a booking that was never made. kind regards, Rob”

Helpful Report

Posted 1 month ago

Hello Rob, thank you for reaching out! Our records show that our accounts have sent a refund on 27.02. Please do get in touch with our team if you need any further assistance.

Posted 1 month ago

“Made a booking, driver turned up and the booking was not made. Had to reimburse customer for late goods and lost a drivers wage for the day. Got another booking for the following day but at an inconvenience to us as we have to now go Lymington route as no available space available on Portsmouth route, which will add more driving hours for my driver. Get a phone call to answer my complaint and the booking still wasn't correct. Total lack of understanding of what work has to be done in transport because they can't book correctly, a simple sorry is not good enough.”

Helpful Report

Posted 2 months ago

Hi, Please accept our sincere apologies for the inconvenience you experienced. One of our team members has reached out to you directly to find a resolution.

Posted 2 months ago

“2 different booking requests were mixed up. This is a compleate no go for hazardous freight requests! Request is not read properly, this results in wrong bookings. Diffferent staff members take care of one request, which results in loss of information and understanding of a special request (dangerous goods).”

Helpful Report

Posted 2 months ago

We sincerely apologize for this error. Your Account Manager will be in touch shortly to discuss this further and provide a resolution.

Posted 2 months ago

“- Each enquiry is handled by several staff members, so that in the case of special enquiries, specific details must be explained to each individual staff member over and over again - very unsufficient! - Not every staff member is specialised in requirements for dangerous goods (which is ok), but these special requests are often not forwarded to the appropriate specialists among your processors, even though this has been requested several times. - Standardised responses instead of individual replies to specific enquiries suggest a lack of professional competence”

Helpful Report

Posted 2 months ago

Hello there, thank you for your feedback! Because our team operates on shifts to provide continuous coverage, multiple staff members may handle an enquiry. For complex processes, our staff is required to consult with a Team Leader or Manager to ensure accuracy. All DGNs are forwarded to our operators, as they hold the final decision-making authority. We act as the bridge to relay this information back to you. We are committed to reducing standardized replies in favor of more personalized, professional support. Thank you for helping us improve.

Posted 2 months ago

“I do not recommend them. They take money for tickets even when they don’t actually have them available. The team that calls you argues with you on the phone. Very unprofessional company.”

Helpful Report

Posted 3 months ago

We're sorry to hear that you felt our customer service team were unprofessional. Great customer service is the most important thing to us. Regarding your booking, the ticket was available at the time of purchase, but the sailing was subsequently cancelled by the ferry operator. As an agent, we must follow the operator's cancellation procedures, which can sometimes lead to delays. We appreciate your patience and are sorry that this experience didn't meet your expectations.

Posted 3 months ago

“Desmarcam reservas feitas, dão opção e depois não há, ninguém se entende, procurei outro site e arranjei hoje ainda para o ferry que cancelaram a minha reserva feita ontem. Se tem opção recomendo porque aqui alem das inglesas serem mal dispostas a atender o telefone não tem soluções .”

Helpful Report

Posted 5 months ago

Hi Luis, we confirmed with our team that the initial booking was cancelled because the sailing was fully booked. We offered an alternative option and understood the booking proceeded smoothly afterward. We are reviewing our internal procedures to ensure clearer communication and immediate solutions. Thank you for your feedback.

Posted 5 months ago

“Hello Just like to thank Bogdan for help with my issues at the ferry booking: I did not complete our paperwork completely. Bogdan assisted and saved the day.”

Helpful Report

Posted 5 months ago

“Requested a booking & you guys sent me a confirmation without a shipping reference & when I asked for the ref I was emailed to say you will get the ref when you pay. In all the years as a customer with Freightlink I have never been asked this before & I found it unprofessional.”

Helpful Report

Posted 7 months ago

Hello there! We're sorry to hear you have not had a positive experience with us on this occasion. To clarify, our procedure is to issue the shipping reference after payment has been successfully received. Without payment, we can only confirm the booking, as we cannot finalize the reference with the ferry operator.

Posted 7 months ago

“very bad communication and missleading information on our expence. very good when you don't need any help from freightlink, and very very bad in case you need any info and help from the customer service!!! very disapointed.”

Helpful Report

Posted 8 months ago

Thank you for the feedback. We understand your frustration regarding the cancellation of your return ticket. Our booking terms state that two-way tickets are non-refundable and non-amendable once a port check-in has occurred. As you had already completed the outbound journey, the return portion was no longer eligible for cancellation.

Posted 8 months ago

“Absolute Nightmare in every way”

Helpful Report

Posted 10 months ago

Thank you for your feedback. Our team will be getting in touch with you shortly to resolve any issues you've experienced.

Posted 10 months ago

“They are unable to obtain consent for ADR LQ transport from the carrier within 24 hours. Before I took the load, I contacted them by phone and they confirmed that such consent would take 2-3 hours. The staff cannot say anything other than we are waiting for a response.”

Helpful Report

Posted 10 months ago

Hello! The general rule for obtaining confirmation is 24 hours, we know that sometimes it's possible to get a reply from operators sooner. However, this isn't always the case, and we regret that this exception wasn't met in your situation.

Posted 10 months ago

“Very high prices”

Helpful Report

Posted 10 months ago

A member of our team has discussed this matter with you. Unfortunately our prices are dictated by the operator.

Posted 10 months ago

“Booking everything seemed easy however we where not allowed to board our 3am ferry from Jersey to Portsmouth because the paperwork wasnt right or received apparantly. we then waited for the 10pm ferry and when we got to Portsmouth we could leave the port because again the paperwork was not right. Freightlink were contacted by me and on both occasions were ringing me back or emailing and they didnt? It cost me £50 for the custom paperwork to be done by Condor at Portsmouth docks to release the lorry. This has had a knock on effect for my work schedule and is simply not good enough!! I would appreciate an explanation and some compensation”

Helpful Report

Posted 11 months ago

Hi there! We understand that one of our customer service agents has already been in touch with you, and that the issue has now been resolved. We sincerely apologize for the inconvenience!

Posted 11 months ago

Freightlink is rated 4.8 based on 3,062 reviews