Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.76

4.8 Rating 2,412 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,412 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Romanian Team have a very poor communication , very unprofessional...drop trailer today -Sailing in 2 days”

Helpful Report

Posted 1 week ago

We're very sorry to hear that your recent sailing was cancelled. Please keep in mind that open tickets require check-in for confirmed sailing times. Our customer service team have in contact with you by email and phone to assist you with your queries. Unfortunately, the cancellation of your sailing was due to unforeseen technical issues with the ferry, which are out of our control. Ferry operators prioritize the safety of our passengers and crew, and these technical issues necessitated the cancellation, and rescheduling your trip for a later sailing.

Posted 1 week ago

“it was actually really poor service”

Helpful Report

Posted 1 month ago

Dear Susan, thank you for your feedback. We understand that the original booking was not confirmed due to the lack of availability on the ferry. Unfortunately space availability is handled by the operator and we are not informed of this until we request the booking. Our team contacted you in order to talk about other possible options, however none of them seemed compatible with your needs at that moment.

Posted 1 month ago

“When requesting the price I clearly stated the number of drivers and had received an offer of £380. After a week time I was charged another £105 because of the additional driver surcharge. From the beginning of the request I had informed the number of the drivers so why after a week you charged me another money? It sounds as a fraud so I am going to dispute it through my bank. Absolutely shocking. I taught to be a regular customer for this company as I am doing this route once per week but unfortunately I will have to search more trustworthy company.”

Helpful Report

Posted 1 month ago

We are very sorry to hear about the issues during your booking with us. Your Personal Account Manager is currently looking into the matter as a priority and will be in touch with you shortly.

Posted 1 month ago

“Same mistakes every time the service does not improve”

Helpful Report

Posted 4 months ago

Hi Robin, we are sorry to hear that you have not had a positive experience with us. Our team are working hard to get to the root cause of the issue and to help resolve the situation for you

Posted 4 months ago

“Booked at 11 o'clock and pass at 14:00.I call the Office to change my booking earlier,they promise me I can pass at 12:00.I've been told that I will received a text msg with the New comfirmation,they never did.”

Helpful Report

Posted 4 months ago

We are sorry to hear that you did not have a positive experience booking with us on this occasion. Unfortunately, we do not have any records of you calling us to amend your booking to an earlier sailing, and there was no confirmation made for a 12:00 sailing. When you placed your booking the day beforehand for 11:00, there was unfortunately no available space on this sailing. The next available space was for 14:00. Our customer service team tried to call you to inform you of this immediately after your booking was placed, but no one picked up the phone. Customer service then tried to email you to inform you of the situation, and to get your confirmation regarding whether a 14:00 sailing would be satisfactory, but we received no response to this email. Unfortunately, as we were awaiting your response, we were unable to take any further action until hearing back from you. If you would like to discuss your booking further, please contact our customer service team

Posted 4 months ago

“Zero Stars given (one because I had to) Terrible Company Terrible Website Terrible Booking system Terrible Customer Service Have cost me an absolute fortune in fees and overtime costs No feeback on complaints No help given Compensation required”

Helpful Report

Posted 7 months ago

We are sorry to hear you are not happy with our service. Unfortunately there was no space available on the Wightlink sailing you booked (and that we then requested from Wightlink) and therefore alternative sailings were offered. We do not have the authority with Wightlink to 'bump' other customers from the sailing as you requested. Wightlink do not provide live space availability to agents therefore we are unable to show this on our website. As is the case for all bookings where space is not available, a refund will be provided if you do not use one of the alternatives we have offered. We are sorry for the inconvenience caused.

Posted 7 months ago

“Hello We work with heavy trucks. When we ask for a reservation, if it is not confirmed, we cannot send the truck to the port. Better post a payment link when you have a safe place to upload. Now I pay first and then wait for you to refund my money. That's not ok”

Helpful Report

Posted 7 months ago

We are sorry to hear that you did not have a positive experience with us on this occasion. Unfortunately, some ferry operators' systems do not automatically approve bookings. Because of this, your booking went to the waiting list to await confirmation. We have received your cancellation, and your refund request is currently being processed with our accounts department. If you would like to discuss your booking further, please contact our customer service team

Posted 7 months ago

“Pretty disappointed with Freightlink, took payment and then couldn’t get me on a crossing for the outbound - this was around 2 weeks away. When asking for an alternative, it seemed too much effort to contact the port and had a smug tone when that came back as full. Also couldn’t confirm the return Journey as it wasn’t close enough to the time (only 3 days after the outbound) I can’t imagine what time window you have to book to get the crossings you actually want confirmed? Overall not the best customer service experience this time. Have used Freightlink before and they were helpful, but the members of staff I spoke to this time spoke with a tone they made me feel like I was wasting their time. No apologies, no effort and not staff I would be happy hiring.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We are sorry to hear that you did not have a positive experience with us on this occasion. This is one of the busiest times of the year for the freight industry. Because of this, it can be a challenge to find enough space on board the ferry. Unfortunately, the operator was unable to accommodate your booking as they had no availability left. A member of our customer service team explained this to you and then contacted the operator directly to see if there was any way to secure a space. We also offered you several alternative routes, but unfortunately these were not suitable for your needs. We will take your comments onboard and will use this to improve our service in future. Thank you again for your feedback.

Posted 8 months ago

“Die Buchung war nicht einfach und viel zu teuer. An der Fähre haben wir festgestellt, daß wir mehr als das Doppelte bezahlt haben zum regulären Preis. Außerdem musste am Check in das Ticket nochmal händisch ausgestellt werden.”

Helpful Report

Posted 9 months ago

Hallo Michael, vielen Dank für Ihr Feedback. Obwohl wir Ihre Buchungsanfrage sofort an den Betreiber weitergeleitet haben, haben wir leider nicht sofort eine Antwort von CalMac erhalten. Wir entschuldigen uns für die Unannehmlichkeiten und hoffen, dass Sie sich in Zukunft wieder für uns entscheiden.

Posted 9 months ago

“Dreadful customer service, wrong information on booking confirmation has caused us huge problems this morning and a vehicle stranded on the Isle of Wight, rude and professional staff in particular Patrick.”

Helpful Report

Posted 9 months ago

Dear Mr Gordon M B Thomas, We are sorry to hear that you did not have a positive experience with us on this occasion. Due to busy summer traffic on Isle of White sailings, it can be difficult to find availability, particularly at short notice. We emailed you yesterday to inform you that the next available crossing was at 11.40am the following morning, and we also left a note next to your booking number. When you called our customer service team on the phone this morning, you spoke to a member of our team in an extremely inappropriate manner. Unfortunately, while Patryk tried to help you, we were unable to support you further as you did not provide us with your booking number when asked to do so. We then contacted you again earlier today to try to discuss the situation. At Freightlink, we always try to help our customers through the booking process, but we cannot do this if you do not provide us with the necessary information. If you have any further questions, please contact us at hello@freightlink.co.uk. Best regards, Erin from Freightlink

Posted 9 months ago

“Credit Card charged, although no booking could be executed, since the ferry was full. No refunding even after 10 days. Additional costs due to unjustified payment in foreign currency.”

Helpful Report

Posted 9 months ago

Thank you for your review. We are sorry to hear that you have not had a positive experience with us on this occasion. Unfortunately, we were unaware that the sailing was full until after you had made your booking. Our team then made you aware of this as soon as we knew, but due to an internal miscommunication on our end there was a delay in processing your refund. We apologise for the inconvenience that this has caused and will be taking the necessary steps to ensure that this does not happen again. Your refund has been approved and should be with you soon. If you have any more questions, please don’t hesitate to contact us at hello@freightlink.co.uk . Best regards, Erin from Freightlink

Posted 9 months ago

“Al momento non ho nessuna conferma di prenotazione nonostante abbia pagato la tratta”

Helpful Report

Posted 10 months ago

Buongiorno, La sua prenotazione si trova in lista di attesa, putroppo a causa del traffico stagionale si trova piu difficolta del solito nella conferma di certe prenotazioni con pochi giorni di anticipo.

Posted 10 months ago

“Had to wait at port for 6 hours due to Freightlink not booking my crossing.”

Helpful Report

Posted 10 months ago

Hi Steven, we are sorry to hear that you did not have a positive experience with us. Unfortunately, the operator for this crossing closed their booking office at 17.30 on Friday and your booking request was made online more than an hour later for the morning sailing. This unfortunately meant that the likelihood of the operator confirming your booking prior to the sailing was slim. Our customer services team made sure you were aware of this immediately afterwards, and asked you whether you wanted to cancel or reschedule your booking. We also asked you this again the following morning. Once you requested an alternative booking, we helped you book on the next available sailing that afternoon. Please feel free to reach out to our customer services team if you have any more questions. Thank you

Posted 10 months ago

“Very poor customer care staff had to ring at least 3 times while tryin to do an online booking 0 help”

Helpful Report

Posted 10 months ago

Thank you for taking the time to leave us a review. We are sorry to hear that you did not have a positive experience booking with us. Our customer service team did try to provide you with over-the-phone support with your booking, including helping you to add a 3rd driver to the booking (which, for the specific operator you were travelling with, must be processed manually), with customs and with your return booking. We are always looking for ways to make the booking process as simple as possible and will take your feedback on board as we continue to develop our booking tool.

Posted 10 months ago

“The website is unclear and not easy to navigate. However, that was not our main issue. We booked to sail from Southampton to Cowes on Friday the 21st and return on the 4.30pm ferry from Cowes to Southampton on Saturday 22nd. This was all confirmed by yourselves via email, and we printed the paperwork off to show the terminal assistants. Lucky we did, as apparently you never booked us on the 22nd 4.30 pm ferry, you had booked us to return on the 21st unlike what your paperwork stated!!!???? Lucky the assistant at the terminal was accommodating and could squeeze us on the ferry, that we had originally paid for, but if it was a busy ferry we would have been stranded. It has left us with uncertainty about your service and standards.”

Helpful Report

Posted 11 months ago

Hi Nicola, we are sorry to hear that you did not have a positive experience with us. Unfortunately, it seems that the operator confirmed the wrong date and we did not pick up on this error. Our experts have now been made aware of this and we will work to prevent this from happening again in the future. We apologise for the inconvenience caused

Posted 11 months ago

“So we arrived in port with a confirmed ticket from you and guess what, THERE WAS NO F-ING BOAT!!”

Helpful Report

Posted 1 year ago

According to our records, you made your booking on Sunday, 26th of March for departure later that same day. By arriving at the port a day late, your booking was no longer applicable. Had you contacted our customer services team, we would have been happy to help you change your booking to the 27th. Thank you.

Posted 1 year ago

“My booking doesent work - where i can get The reference and security number to check in?”

Helpful Report

Posted 1 year ago

Thank you for getting in touch with us. Please check your email inbox for your booking information and be sure to check your junk inbox too, just in case. Please also note that we encourage all customers who require help with their booking to contact our excellent customer service team, as this is the fastest way to receive support from us.

Posted 1 year ago

“Always have to wait for confirmation of bookings. Then have to pay via pay link”

Helpful Report

Posted 1 year ago

We're sorry to hear you are not happy with the way you receive your booking confirmations. We have to process Red Funnel bookings manually due to the way their systems work. Your booking was confirmed within 30 minutes and a payment link was sent to you. After 3 hours, the booking for the evening sailing was cancelled due to no payment. A new booking was then placed for Wightlink, payment link was sent and payment was made.

Posted 1 year ago

“Bardzo utrudniony kontakt za firmą . Dodzwonić się do was graniczy z cudem”

Helpful Report

Posted 1 year ago

Przykro nam to słyszeć! Niestety nasi doradcy klienta byli dziś rano bardziej zajęci niż zwykle. Jeśli Pani problem nie został rozwiązany, bardzo proszę skontaktować się z nami ponownie, a jeden z naszych ekspertów będzie mógł Pani pomóc.

Posted 1 year ago

“I can't believe you sent me this email!!!! on departure day I got an email that you are very sorry but we can't go on the ferry because we didn't book a round trip and oneway was not possible at acciona trasmediterranea (that's not true either, I contact them and a one way trip IS possible!!!!) I booked and paid for this ferry on the 11th of october, got an invoice and confirmation. 2 days later I got an email when the returning was so you could book it. Then I answered there was not gonna be a return because the truck stays in the netherlands. that's when you could have said: I am sorry but oneway is not possible (IT IS POSSIBLE!!!) we will refund your money and you have to find something else BUT YOU DIDN'T!!!!! the day before departure I emailed for a ticket from corralejo to playa blanca and that's when you told me I am not sure you can go on the ferry, I said I am sorry, why, what is wrong??? you told me again because it wasn't a roundtrip we couldn't get on the ferry .next morning (departureday)you told me the ferry was fully booked and we couldn't get on that boat. I flew a driver in from the netherlands to fuerteventura to drive our truck back to the netherlands, I am gonna claim 3 plaintickets to freightlink because next day the driver flew back and he has to come once more to drive the truck probably in november. BUT I NEVER EVER BOOK WITH FREIGHTLINK AGAIN!!! THIS IS REALLY THE WORST COMPANY I HAVE EVER WORKED WITH, ON DEPARTURE DAY TELLING YOU COSTUMER I AM SORRY YOU CAN'T TRAVEL, IT IS REALLY UNBELIEVABLE!!!! FREIGHTLINK GETS A 0 FROM ME NOT EVEN 1 STAR!!!!”

Helpful Report

Posted 1 year ago

We are sorry to hear that you did not have a positive experience with us. After placing your booking on the 11th, you did not receive a confirmation email. Instead, you received a message that same day explaining that the booking needed to be booked as a round trip. When you replied on the 17th claiming that the booking was a roundtrip as you had shipped earlier this year, we informed you that a different operator was used for the initial trip. Therefore, your current booking would not be classed as a round trip. Our customer services team then tried to inform you that you could in fact proceed with a one-way booking, but the pricing would be different. Amongst this confusion, our agents began chasing operators to make you a reservation in time for the trip. Unfortunately, by that time we were unable to secure you a space. As was made clear to you by our team, we could not compensate you for any costs as we had not confirmed your reservation initially.

Posted 1 year ago

Freightlink is rated 4.8 based on 2,412 reviews