Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.76

4.8 Rating 2,419 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,419 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“People are very helpful The policy you don’t accept payment over the phone is stupid. Some company cards are not Authorized to Work online payments.”

Helpful Report

Posted 1 month ago

Hi Mark, thank you for your review. We're glad to hear our team were helpful when placing your booking. Credit/debit cards cannot be used to pay over the phone for customer security and fraud prevention reasons. In these instances we ask our clients to pay via Freightlink Pay link or on our website.

Posted 1 month ago

“Very disappointed - You have booked a seat (POD) instead of a cabin for a 15-hour crossing without contacting me first. Almost a £500-00 to sit in a seat instead of a Bed for a driver - THIS IS APPALLING”

Helpful Report

Posted 8 months ago

Thank you for your feedback. As our customer service experts have explained to you, all sleeping arrangements on this crossing are subject to availability. Unfortunately, there are no cabins left on your chosen sailing (only sleeping pods which we have booked for you). We have offered to try and find cabin space on a different departure date for your journey, and our experts would still be happy to try and do this for you. If you would like us to help you find a departure on a different date with cabin availability, please get in touch with us.

Posted 8 months ago

“I had a good experience with freightlink but I am not moving freight, only household items as part of a relocation. I have no commercial goods in the truck that I hired but I am still treated as a business moving commercial goods. This is a nonsense that has no place in personal belongings transportation. I am not having a go at Freightlink but if I dont say anything then noone knows of my frustration. I now have export declaration and import declaration forms of my household belongings to look forward to along with all delays this will inevitably cause”

Helpful Report

Posted 10 months ago

Hi John, we are pleased to hear that you have had a good experience with us. Our customer service and digital teams work hard to provide a smooth booking experience, no matter what goods are being moved or where they are coming from/going to throughout Europe. It's great to hear that we are providing a service that works. That being said, we know that customs can definitely provide huge challenges even for large businesses with dedicated teams. If you would like further support with your declarations for personal goods (personal effects), we would recommend getting in touch with our sister company, CustomsLink, who have a wealth of experience advising customers in moving their personal effects. https://www.customs-link.com/ We wish you a smooth journey! If you have any further questions please don't hesitate to contact us. Best regards, Erin from Freightlink

Posted 10 months ago

“Not enough information was provided.”

Helpful Report

Posted 1 year ago

Hi Thomas, thank you for your review. Unfortunately, because you contacted the ferry operator's main booking office instead of our customer service team, we were not notified of any amendments to your booking until your booking had been invoiced. Had you contacted our customer service team directly, we would have been happy to assist you with your booking amendments. We hope to continue supporting you with your freight ferry & tunnel bookings in the future.

Posted 1 year ago

“The online system for booking freight may be straightforward for most companies but when carrying hazardous the system is not smooth. Having to book all journies separately instead of a return journey, which then involves two credit card payments as we are not allowed to open an account with StenaLine as we do not travel frequently enough, obtaining booking references, then having to file hazardous documents, to be then hit with a further hazardous charge, resulting in another two credit card payments. A whole morning to book a return ferry crossing from Cairnryan to Belfast. Not good enough!”

Helpful Report

Posted 1 year ago

We are sorry to hear you had issue booking your hazardous goods with us. You can book hazardous goods on a return journey, so we are not sure why this didn't work for you. Unfortunately Stena Line's account opening requirements are beyond our control. Additional charges do apply to Class 7 hazardous goods and port approval is needed for this type of cargo. We will update our hazardous goods information page to make it clearer that charges may apply for certain classifications.

Posted 1 year ago

“This was my first time booking ferries to Ireland and as it was northern Ireland I didn't realise customs documents would be required. I found Freightlink totally unhelpful with pointing me in the right direction and advising, assisting with this process. In the end due to this our two lorries missed the ferry they were booked on too. Most frustrating booking I have made and believe me I have done a few all around the world.”

Helpful Report

Posted 1 year ago

We are sorry to hear that you have had a negative experience with us. According to our records, a port pass generator request was sent over to you but was not completed. Your booking was moved at no additional charge in order to give you more time to complete the necessary documentation.

Posted 1 year ago

“This was my first booking with freight after Brexit. I was sent all over the place, given wrong info and in the end I cancelled the booking because it was very expensive- including all costs- and I did not have any confidance in the process of booking in combination with the customs clearance by Customslink.”

Helpful Report

Posted 1 year ago

“I could not make payment even with my saved card. I tried on different devices but it wouldn't accept my card. Infuriating. Finally I called the office where I spoke to a very helpful lady who sent me a link which worked. A bit pointless having the app for on the go if it doesn't work. Otherwise service is great, just sort out the payments.”

Helpful Report

Posted 1 year ago

Apologies for the issue you encountered when trying to make a booking with our app. We are investigating this issue. Good to hear our customer service team were able to complete your booking. Sorry for any inconvenience caused.

Posted 1 year ago

“Although this wasn't all down to freightlink and the operator Condor, I still had little contact in relation to this booking and to constantly chase for updates on availability of my ferry while staying away in Poole and nearly travelled back home as not sure a booking was going to happen, to top it off paying 630 pounds to be sat in a chair for over 9hours on a crossing not great value for money.”

Helpful Report

Posted 1 year ago

We are sorry to hear you are unhappy with the service you received. The booking was placed 23/05/2022 15.51, which unfortunately meant that the operator booking office did not respond before closing for the day. We received a response from the operator the following morning (24/05/2022) with no space available for the evening's sailing. Our customer service team contacted the operator again (24/05/2022) and the booking was confirmed at 12.50 for 25/05/2022 09.00. A cabin was not included in the booking. Sincere apologies for any inconvenience caused.

Posted 1 year ago

“Booked and paid in Full but Our original booking was cancelled, we were told we have to go from a different departure point then put on standby waited all day to be told still on standby supposed to be sailing on Monday and have to fill all customs declarations first.On website, you can still book and Pay for original times and departure points”

Helpful Report

Posted 2 years ago

We are sorry to hear you are unhappy with your ferry booking. Unfortunately due to the current ferry situation space is limited and we are only informed about this from the ferry operator after we have placed the booking. Your outbound has now been confirmed. We are just waiting for confirmation of your return journey. Sincere apologies for any inconvenience caused.

Posted 2 years ago

“I have been a customer with Freightlink a long long time & have recommended fellow owner drivers to your company but I am very disappointed over the last 10 months as I have to wait sometimes 20 min in the ph before I get to talk to an operator..I am also very frustrated with Freightlink in that lately they cannot book me on a ferry & I have had to take my business elsewhere & secured a booking on the same sailing that Freightlink can’t book for me…Not happy at all to be honest. Please note that the above comments are not directed at the office team as they are 100% committed to customer satisfaction at all times. Warm regards Tony Kavanagh AK Movers & Shipping”

Helpful Report

Posted 2 years ago

We are very sorry to hear that you have experienced high waiting times on the phone. Unfortunately, we are facing a high volume of telephone calls at the moment due to the additional customs requirements. On this sailing in question, we were told by the ferry operator that you would have to be placed on the waiting list. This is beyond our control. Sincere apologies for the inconvenience caused. As a long term customer, we do appreciate your continued support and work as hard as we can to try and meet your requirements.

Posted 2 years ago

“My booking and subsequent sailing suggests a serious lack of customer care and interest. Between the time of booking to my arrival at the departure port, Freightlink had actually failed to complete the booking with the ferry operator. I had to supply Freighlink with a telephone number, and insist on speaking with a member of management before this was all rectified. to make matters worse, the price I paid was nearly 30% more expensive than going direct. As with all companies of this nature, they are very quick to grab your money (instant), and very slow to return it if you cancel (7-10 days). NOT RECOMENDED,”

Helpful Report

Posted 3 years ago

We're sorry to hear about the problems you faced when making a booking with us. Unfortunately, as you made the booking out of office hours (00.16 BST) for a departure the following morning at 10.00, our customer service team was unavailable. When our office reopened, we attempted to call the ferry operator booking office on your behalf but there was no answer. After several attempts we eventually got through. Sincere apologies for any inconvenience caused.

Posted 3 years ago

“Hello , I make one reservation 2days before and the payment was done . in one minute I check the nr. for ferry and I get one text that the reservation was cancel.After I speak at Freightlink thei send me the nr. When the driver was at the line they told us that the nr is not for today 29.06.2020 , is for 29.07.2020 what it was imposible for us to macke after one month the reservation.”

Helpful Report

Posted 3 years ago

Unfortunately the automated booking failed, therefore a member of our customer service team had to make the booking manually. A mistake was made with the booking date. We then rang the operator to help correct the error. Sincere apologies for any inconvenience caused.

Posted 3 years ago

“Not what I am used to this time Caused by lockdown”

Helpful Report

Posted 3 years ago

Unfortunately our customer service team had great difficulty contacting the Mediterranean ferry operator this weekend. They did not respond to our emails or phone calls. This was beyond our control. We spoke to the driver directly and he completely understood the situation. He shipped yesterday and will be returning this morning. Apologies for any inconvenience caused.

Posted 3 years ago

“Ich bekam eine Bestätigung für beide Fähren von Schweden nach Deutschland. Aber im Computer am Ableger war nur die erste Strecke hinterlegt und ich musste die zweite noch einmal vor Ort bezahlen. Ich bekam zwar später eine Gutschrift über den Anteil von Freightlink, stand aber erst einmal total hilflos am Anleger. Zum Glück hatte ich Kreditkarte und Bargeld in ausreichender Höhe dabei, es hätte aber auch einen meiner Fahrer treffen könnend und dann wäre es sehr schwierig geworden! Warum und wieso das nicht geklappt hat konnte mir niemand so richtig erklären.”

Helpful Report

Posted 3 years ago

Es tut uns leid, dass Ihre Rückreise nicht richtig gebucht wurde. Das Wir haben das intern ueberprueft und anscheinend war es ein automatisierter Syestemfehler gewesen und unser Kundenservice hat das nicht manuell gebucht. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten. Wir werden zusatzliches Training anbieten, um sicherzustellen, dass dies nicht erneut passiert.

Posted 3 years ago

“I was off last week and when I returned somebody used Stena to Belfast booking direct with Stena, I pointed out we had an account with you guys and tried to book another crossing which I did, on the site it said I was on standby and as we were running goods for Public Health England I called to say it has to be a yes or no....An operator sorted it immediately so I booked Today because of previous issues I called again, the first lady offered me a crossing out of Liverpool 1.5 hours later and then back the next day 0900 to Heysham, I said I would call back which I did within 5 minutes a guy then said I would be on standby, I pointed out the previous lady had told me the booking would be okay and standby is no good to me but I can hold for confirmation After a lot of back and forth I gave up booked directly with Stena and got immediate information, so we have booked 2 trips directly with Stena with no ag with immediate confirmation and one with you guys which I dealt with myself and was ag..which one would you choose next time? Alan Procter”

Helpful Report

Posted 4 years ago

We're sorry for the confusion and to hear you had difficulties when trying to make this booking. When a member of our customer service team tried to make an electronic booking with Stena Line, they were only provided with a 'Standby' booking. We then offered to call Stena Line to investigate but unfortunately this was not suitable. Apologies for any inconvenience caused.

Posted 4 years ago

“We have purchased a service Rostock - Klaipeda but no one had ever informed us that the crossing isn't direct and our driver now is awaiting in Malmo, Sweden to board another ferry to Klaipeda making the crossing much longer and very inconvenient. Please make sure that such matters are clearly stated when making a booking”

Helpful Report

Posted 4 years ago

We're sorry to hear that you were unhappy with your ferry booking. Due to a change in sailing schedule issued by the ferry operator because of Covid-19 and the Easter holiday, your driver boarded an earlier sailing which called at Trelleborg first. Unfortunately this change was beyond our control. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“bang average. Let you book ferries only to then tell you that they are full. very strange system”

Helpful Report

Posted 4 years ago

We're sorry to hear you are unhappy with the service you have received. Unfortunately the ferry operator did not inform us of the lack of availability at the time of booking. You have now been booked on an alternative service. Sincere apologies for any inconvenience caused.

Posted 4 years ago

“Was very disappointed after I booked P and O to later receive a phonecall to say it was fully booked and my booking had to be cancelled. Another ferry was made as an alternative but this was more expensive .”

Helpful Report

Posted 4 years ago

Unfortunately we were informed by P&O Ferries that the sailing booked was full after the booking was placed. We therefore offered an alternative sailing with another operator. This however was more expensive. Apologies for any inconvenience caused.

Posted 4 years ago

“Cancelled my booking 4 hours after I've paid for it. Very disappointing.”

Helpful Report

Posted 4 years ago

Unfortunately we were unable to get a confirmed space on the sailing from Poole to Jersey and therefore arranged a sailing from Portsmouth to Jersey instead. Apologies for any inconvenience caused.

Posted 4 years ago

Apologies for the cancellation of your original booking. Unfortunately there was no space left on the Poole to Jersey sailing, therefore we moved you to the Portsmouth - Jersey sailing instead, which had availability. One of our team contacted you to discuss this. Sincere apologies for any inconvenience caused.

Posted 4 years ago

Freightlink is rated 4.8 based on 2,419 reviews