Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.76

4.8 Rating 3,056 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,056 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language:

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English

“I Always use freightlink for my ferry bookings. Very easy system to navigate to get the information you need & the best prices.”

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Posted 1 week ago

Thanks Dean. Much appreciated. Enjoy your day.

Posted 1 week ago

“Es hat alles reibungslos geklappt. Eine super Betreuung. Vielen Dank”

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Posted 1 week ago

Vielen Dank für deine netten Worte, Stefan. Ich wünsche dir einen schönen Tag.

Posted 1 week ago

“We had a terrible experience due to the conflicting advice from Customs Link. enough so that I am considering never exporting again and if I did we would not use either Freightlink or Customs Link. Now this could be down to information my staff provided - or didn't but who do I contact to identify what went wrong?”

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Posted 1 week ago

Thank you for your feedback. We sincerely apologize for the confusion. Our management team is already in contact with you to discuss the matter directly.

Posted 5 days ago

“No refund received. Given false information & you have refused to refund ticket despite your errors”

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Posted 1 week ago

Thank you for your feedback. We have reviewed your case regarding the booking of your non-refundable ticket. Because the goods being transported required specific customs clearance, we offered to move your booking to a later date to allow time for the paperwork. As this offer was declined, we are unable to provide a refund for a non-refundable ticket per our terms and conditions.

Posted 5 days ago

“Sailing dates & times need to be issued much further in advance and not 10 days or so prior to sailings. Paperwork required for commercial vehicles travelling to C.I. where nothing is being imported should be made more obvious, clear, simple and user friendly.”

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Posted 3 weeks ago

Hi Edwin, thank you for your feedback. We apologize for the inconvenience caused. We are sharing your comments with our operations team to help us improve our services for the future.

Posted 3 weeks ago

“Amazing staff who can’t do enough to make sure your journey is as smooth as possible. Always on the end of the phone or email, they made my trip so easy to forecast and deliver.”

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Posted 4 weeks ago

Hi James, thank you so much for your feedback! We'll make sure to pass it on to our amazing team asap.

Posted 4 weeks ago

“Not very nice experience for the first time I was 30 minutes late and the gave my place to another Lorry anyway I’ve called before with 3 hours to let them know i will be late they didn’t care Not very good first jmpresion”

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Posted 1 month ago

We're sorry to hear you are not happy with your experience with us. Unfortunately, as you arrived late for the 21:40 sailing, the ferry operator moved the booking to 9am this morning. We are unable to find any record of your call from your number in our system.

Posted 1 month ago

“The whole process was easy from booking to them also providing the necessary paperwork to travel. Excellent service.”

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Posted 1 month ago

“I have always found Freightlink to be easy to use for bookings Customer support staff are always as helpful as they can be”

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Posted 1 month ago

Hi Karen, thank you so much for your feedback! We're pleased to hear that you find our system easy to use and our staff helpful!

Posted 1 month ago

“Excellent Service”

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Posted 1 month ago

Hello there, thank you so much for your feedback!

Posted 1 month ago

“The on-line booking process is simple enough and I have no issues with it. However, this time around after paying up front i received an e-mail stating on was on a waiting list. I contacted customer services and spokei had to to them about the booking, they said wait until Thursday and they might receice a confirmation or they may be able to book a later sailing. I booked the ferry on Tuesday and explained that i couldn't wait for a confirmation until Thursday as i was departing the next day - Wednesday. i even explained that i would now be driving to Greece and not sailing from Italy as the ferry which i had payed for was un-available for the crossing I needed. As I had to travel in a completely different direction i thanked her for her assistance and asked her to cancel the booking. She cancelled the reservation (the booking had not been confirmed) and I received an e-mail to that effect. I have since received my credit card statement and the payment has been taken, i presume i wil be receiving a full refund as i never had a cnfirmed booking to cancel s0 i cant be charged for a booking that was never made. kind regards, Rob”

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Posted 1 month ago

Hello Rob, thank you for reaching out! Our records show that our accounts have sent a refund on 27.02. Please do get in touch with our team if you need any further assistance.

Posted 1 month ago

“Superb like always fantastic service very professional highly recommend thank you”

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Posted 1 month ago

Hi Asim, thank you so much for your positive feedback!

Posted 1 month ago

“Viskas buvo sklandžiai.”

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Posted 1 month ago

Hello there, thank you for your feedback!

Posted 1 month ago

“top de chez top”

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Posted 1 month ago

“Always a pleasure to deal with if we have any issues, which is very rare.”

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Posted 1 month ago

Hi Dave, thank you so much for your review!

Posted 1 month ago

“Amazing asour first trip to Northan Irland with work and transporting good over andback the process was made so simple with the team at Freightlink in perticuler the acount mangaer Joseph Horan and his team we are back for Balmoral show in May and we will be taking out 2 vans out for that thanks again”

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Posted 2 months ago

Thank you so much for the fantastic review! We are thrilled to hear that your trip was a success and that the team could make the logistics so seamless for you.

Posted 2 months ago

“Can't fault these guys at all, who ever I spoke to, were friendly, and proffesional. They helped me sort a job that was really causing me a headache. I opted for the managed service had to pay a little extra but it was well worth it. First class team at Freightlink.”

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Posted 2 months ago

Thank you so much for the kind words! We’re thrilled to hear that the managed service took the pressure off and made life easier for you. We’ll be sure to pass your praise along to the whole team.

Posted 2 months ago

“Jest okej zadowolony”

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Posted 2 months ago

Dziękujemy za wystawienie opinii!

Posted 2 months ago

“Excellent, we felt look after at all times.”

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Posted 2 months ago

Hi Chris, thank you so much for your review!

Posted 2 months ago

“Good job good peopel easy for work!!”

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Posted 2 months ago

Hi Svetoslav, thank you so much for your review!

Posted 2 months ago

Freightlink is rated 4.8 based on 3,056 reviews