Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.76

4.8 Rating 3,023 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,023 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language:

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“The whole process was easy from booking to them also providing the necessary paperwork to travel. Excellent service.”

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Posted 1 day ago

“I have always found Freightlink to be easy to use for bookings Customer support staff are always as helpful as they can be”

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Posted 2 days ago

Hi Karen, thank you so much for your feedback! We're pleased to hear that you find our system easy to use and our staff helpful!

Posted 2 days ago

“Excellent Service”

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Posted 2 days ago

Hello there, thank you so much for your feedback!

Posted 2 days ago

“The on-line booking process is simple enough and I have no issues with it. However, this time around after paying up front i received an e-mail stating on was on a waiting list. I contacted customer services and spokei had to to them about the booking, they said wait until Thursday and they might receice a confirmation or they may be able to book a later sailing. I booked the ferry on Tuesday and explained that i couldn't wait for a confirmation until Thursday as i was departing the next day - Wednesday. i even explained that i would now be driving to Greece and not sailing from Italy as the ferry which i had payed for was un-available for the crossing I needed. As I had to travel in a completely different direction i thanked her for her assistance and asked her to cancel the booking. She cancelled the reservation (the booking had not been confirmed) and I received an e-mail to that effect. I have since received my credit card statement and the payment has been taken, i presume i wil be receiving a full refund as i never had a cnfirmed booking to cancel s0 i cant be charged for a booking that was never made. kind regards, Rob”

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Posted 3 days ago

Hello Rob, thank you for reaching out! Our records show that our accounts have sent a refund on 27.02. Please do get in touch with our team if you need any further assistance.

Posted 2 days ago

“Superb like always fantastic service very professional highly recommend thank you”

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Posted 1 week ago

Hi Asim, thank you so much for your positive feedback!

Posted 4 days ago

“Viskas buvo sklandžiai.”

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Posted 1 week ago

Hello there, thank you for your feedback!

Posted 1 week ago

“top de chez top”

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Posted 1 week ago

“Always a pleasure to deal with if we have any issues, which is very rare.”

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Posted 2 weeks ago

Hi Dave, thank you so much for your review!

Posted 1 week ago

“Amazing asour first trip to Northan Irland with work and transporting good over andback the process was made so simple with the team at Freightlink in perticuler the acount mangaer Joseph Horan and his team we are back for Balmoral show in May and we will be taking out 2 vans out for that thanks again”

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Posted 2 weeks ago

Thank you so much for the fantastic review! We are thrilled to hear that your trip was a success and that the team could make the logistics so seamless for you.

Posted 2 weeks ago

“Can't fault these guys at all, who ever I spoke to, were friendly, and proffesional. They helped me sort a job that was really causing me a headache. I opted for the managed service had to pay a little extra but it was well worth it. First class team at Freightlink.”

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Posted 2 weeks ago

Thank you so much for the kind words! We’re thrilled to hear that the managed service took the pressure off and made life easier for you. We’ll be sure to pass your praise along to the whole team.

Posted 2 weeks ago

“Jest okej zadowolony”

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Posted 3 weeks ago

Dziękujemy za wystawienie opinii!

Posted 3 weeks ago

“Excellent, we felt look after at all times.”

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Posted 3 weeks ago

Hi Chris, thank you so much for your review!

Posted 3 weeks ago

“Good job good peopel easy for work!!”

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Posted 3 weeks ago

Hi Svetoslav, thank you so much for your review!

Posted 3 weeks ago

“Great and very polite.”

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Posted 3 weeks ago

Hi Miroslav, thank you so much for your review!

Posted 3 weeks ago

“Simplu si eficient”

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Posted 3 weeks ago

Mulțumim!

Posted 3 weeks ago

“1010101010101010”

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Posted 3 weeks ago

Hi, thanks for your review!

Posted 3 weeks ago

“Great Service as always”

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Posted 3 weeks ago

Hi Tracy, thank you so much for your review!

Posted 3 weeks ago

“Excellent as always, great service.”

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Posted 1 month ago

Hello Chris, thank you so much for your feedback!

Posted 1 month ago

“I do not recommend them. They take money for tickets even when they don’t actually have them available. The team that calls you argues with you on the phone. Very unprofessional company.”

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Posted 1 month ago

We're sorry to hear that you felt our customer service team were unprofessional. Great customer service is the most important thing to us. Regarding your booking, the ticket was available at the time of purchase, but the sailing was subsequently cancelled by the ferry operator. As an agent, we must follow the operator's cancellation procedures, which can sometimes lead to delays. We appreciate your patience and are sorry that this experience didn't meet your expectations.

Posted 1 month ago

“Still waiting on a cabin. The fact they are not a given is ridiculous.”

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Posted 1 month ago

Hello Darren, thank you for your feedback. We can confirm that the cabins are subject to availability on the route you have booked with us. As a booking agent, we can only book your space on the ferry, and we do not have access to or control over the operator’s onboard cabin management.

Posted 1 month ago

Freightlink is rated 4.8 based on 3,023 reviews