Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,825 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,825 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“all good no problems, you would be the first to know”

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Posted 1 week ago

Hi there, thank you for your review!

Posted 1 week ago

“They are the best in this field. They are quick to respond, but they work efficiently and with great precision. We were in a bad situation once and they gave us great help by changing the ferry booking at the last minute and helping us also with the documentation. A huge thanks to Sean and the team who are always available and polite.”

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Posted 1 week ago

Thanks so much for the kind words! It means a lot to us that we could help you out in a stressful situation. Sean and the team will be thrilled to hear your thanks.

Posted 1 week ago

“A shame there was a mistake made at the reservation. When we came back there was a booking for only one driver as they told us at the entrence We had a two person reservation on the confirmation Things were solved but as if you ask us now… Regards Bram Kools”

Helpful Report

Posted 1 week ago

Hi Bram, thank you for your feedback. We apologize for the issue you experienced with your reservation. Unfortunately we didn't notice that the operator had made a mistake, we're really sorry about that. We're glad that the team at the port was able to get everything sorted for you quickly.

Posted 1 week ago

“Yanislav Ivanov is the best!”

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Posted 1 week ago

Hi there, thank you for your review! We're thrilled to hear that Yanislav is always able to help with any queries you might have.

Posted 1 week ago

“Gretta and Agnus were a MASSIVE help to me today, I could not have gotten through the process without them! They made the entire process so easy. Ladies, thank you both so much!!”

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Posted 1 week ago

Hi! We are so glad to hear that Greta and Agnes were able to help you. We will be sure to pass on your kind words. Thank you so much for taking the time to share your experience!

Posted 1 week ago

“Thank you Freightlink. Thank you to the entire team and especially Mr. Patrick Stefanescu who always solves all my requests.”

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Posted 1 week ago

Hi Paul, thank you so much for your review! We'll make sure that Patrick knows about your positive feedback !

Posted 1 week ago

“I needed to change a booking and Greta was very helpful. All was completed very swiftly. Many thanks.”

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Posted 1 week ago

Hi Frank, thank you so much for your review! We'll make sure that Greta knows about your positive feedback.

Posted 1 week ago

“Would like to show appreciation to the staff at Freightlink, I was really struggling sending freight over to Ireland and with their support and patience they guided me through the process and even when I completely got it wrong they supported me into the late hours until It was correct. Thank you Freightlink for all your help a well deserved 5 stars.”

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Posted 1 week ago

Hello Jeremy, thank you so much for your feedback! We're thrilled to hear that our team was able to support you every step of the way, and we will make sure to let them know about your review asap!

Posted 1 week ago

“Every time I get a quick and accurate response! I work and solve all my requests! Thank you Bogdan Niculcea”

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Posted 1 week ago

Hello Paul, thank you so much for your review. We'll make sure to let Bogdan know about your positive feedback right away!

Posted 1 week ago

“All friendly and looking into give all the support they can. A team we like to work together with.”

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Posted 1 week ago

Hello there, thank you so much for your positive review! We're thrilled to hear that our team is always able to help and we'll make sure to pass your feedback over to them right away.

Posted 1 week ago

“Greta has been really helpful and responds super-quickly. Really happy with the customer service offered!”

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Posted 1 week ago

Hello there, thank you so much for your review. We'll make sure to let Greta know about your feedback!

Posted 1 week ago

“Fantastic service.”

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Posted 2 weeks ago

Hi Thimas, thank you for your review!

Posted 1 week ago

“Got me a cabin for journey home after booking g error”

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Posted 2 weeks ago

HI there, thank you for your review. We're glad to hear our team was able to help!

Posted 2 weeks ago

“Excellent service Freightlink Team!”

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Posted 2 weeks ago

Thank you for your review!

Posted 2 weeks ago

“Thanks Patrick!”

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Posted 2 weeks ago

Hi Paul, thank you for your review!

Posted 2 weeks ago

“I love this Company. I have now dealt with Greta Grzelak who is so helpful, friendly and very knowledgeable. All my issues have now been resolved so i can now relax.”

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Posted 2 weeks ago

Hi Rachel, thank you so much for your review! We're happy to hear that Greta was helpful and was able to resolve all your issues.

Posted 2 weeks ago

“Worked very hard to help me resolve an issue with my ferry bookings, thank you!”

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Posted 2 weeks ago

Hi Sophia, thank you for your positive review!

Posted 2 weeks ago

“I love this Company, i am having issues with declaration's and Bogdan Niculcea phoned me to go through the process step by step. Very knowledgeable and just very helpful. It made me feel more comfortable with what i was doing. 10/10 for customer service.”

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Posted 2 weeks ago

Thank you so much for your wonderful feedback! We're delighted to hear that Bogdan was able to provide you with such exceptional support. We'll be sure to pass on your kind words to him.

Posted 2 weeks ago

“What can I say Denisa Ifteme was an absolute Diamond today she couldn't do enough for me as this was the first time booking with Freight link it wont be the last Denisa went above and beyond with helping me understand the GMR which I had no clue with nothing was to much trouble today an asset to your team well done Denisa thanks for the help & support will definitely be asking for you when we book again”

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Posted 2 weeks ago

Thank you so much for taking the time to leave this wonderful review! We're absolutely delighted to hear about your experience with Denisa. We'll be sure to pass on your fantastic feedback to her.

Posted 2 weeks ago

“I have received very speedy responses and resolutions to all of my queries.”

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Posted 2 weeks ago

Hi Amy, thank you so much for your positive feedback!

Posted 2 weeks ago

Freightlink is rated 4.8 based on 2,825 reviews