Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.76

4.8 Rating 3,072 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,072 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Es hat alles reibungslos geklappt. Eine super Betreuung. Vielen Dank”

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Posted 1 month ago

Vielen Dank für deine netten Worte, Stefan. Ich wünsche dir einen schönen Tag.

Posted 1 month ago

“We had a terrible experience due to the conflicting advice from Customs Link. enough so that I am considering never exporting again and if I did we would not use either Freightlink or Customs Link. Now this could be down to information my staff provided - or didn't but who do I contact to identify what went wrong?”

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Posted 1 month ago

Thank you for your feedback. We sincerely apologize for the confusion. Our management team is already in contact with you to discuss the matter directly.

Posted 1 month ago

“No refund received. Given false information & you have refused to refund ticket despite your errors”

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Posted 1 month ago

Thank you for your feedback. We have reviewed your case regarding the booking of your non-refundable ticket. Because the goods being transported required specific customs clearance, we offered to move your booking to a later date to allow time for the paperwork. As this offer was declined, we are unable to provide a refund for a non-refundable ticket per our terms and conditions.

Posted 1 month ago

“Thank you for fast response!”

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Posted 1 month ago

Hi there, thanks for the review!

Posted 1 month ago

“Very competent and fast. Compliment”

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Posted 1 month ago

Hi Bruno, thank you so much for your feedback!

Posted 1 month ago

“Joseph is AMAZING! takes care of everything without issue!”

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Posted 1 month ago

Hi Richard, thank you so much for your review, we'll make sure to pass on your feedback to Joe right away!

Posted 1 month ago

“Julie was incredibly helpful and gave clear advice regarding my customs declaration query.”

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Posted 1 month ago

Hi there, thank you so much for your review! We'll pass your feedback on to Julia right away.

Posted 1 month ago

“I don't think Julia even bothered to read the email trail. Just replied refusing to help on contradicting her colleges I'd communicated with prior”

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Posted 1 month ago

Hi, We're sorry to hear you are not happy with Julia's response. Your feedback has been noted, and we are looking into this internally to ensure better communication moving forward. Thank you for bringing this to our attention.

Posted 1 month ago

“Joseph gave exceptional support and help. He was thoughtful and resolved some concerns even as we spoke. I would not hesitate to recommend Freightlink.”

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Posted 1 month ago

Thanks for the brilliant feedback, Roy. We'll be sure to pass it onto Joseph. Have a nice weekend.

Posted 1 month ago

“Truly outstanding service – thank you so much, Katie!”

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Posted 1 month ago

Hello there, thank you so much for your review!

Posted 1 month ago

“Daniela took my calls Sunday several times and was very helpful as the declaration forms are not very clear how to submit Her continued communication was fantastic. I’m my opinion she went above and beyond and is dedicated to her job. Thank you Daniela”

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Posted 1 month ago

HI there, thank you so much for your review! We're thrilled to hear that Daniela was this helpful and we'll be sure to pass your feedback on to her right away.

Posted 1 month ago

“Good Job with customs”

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Posted 1 month ago

Hi Selimus, thank you so much for your review!

Posted 1 month ago

“Sailing dates & times need to be issued much further in advance and not 10 days or so prior to sailings. Paperwork required for commercial vehicles travelling to C.I. where nothing is being imported should be made more obvious, clear, simple and user friendly.”

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Posted 1 month ago

Hi Edwin, thank you for your feedback. We apologize for the inconvenience caused. We are sharing your comments with our operations team to help us improve our services for the future.

Posted 1 month ago

“We’ve been using Freightlink for our ferry bookings and our experience has been consistently excellent. The process is straightforward, pricing is competitive, and their team is always responsive and helpful when we need to make changes or secure bookings at short notice. Their reliability gives us confidence when planning routes, especially when timings are tight. A solid and dependable service we’re happy to continue using.”

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Posted 1 month ago

Thank you for the 5-star review! We’re glad our team has been able to give you confidence in your planning. We look forward to supporting your future journeys!

Posted 1 month ago

“I would like to offer my sincere thanks and high praise to the Freightlink customer agent, Jarmila, who handled all of my recent travel arrangements, including the Eurotunnel, Fréjus Tunnel, and ferry bookings. From start to finish, she was extremely professional, knowledgeable, and consistently helpful. Despite numerous changes and amendments on my side, she handled everything with patience, efficiency, and a positive attitude. She truly went above and beyond to ensure the entire booking process was as smooth and stress-free as possible, keeping everything well-coordinated and clearly communicated at every stage. Her dedication to excellent customer service and attention to detail made a potentially complex process feel effortless. She is a real credit to Freightlink, and I would not hesitate to recommend both her and the company to anyone requiring reliable and professional freight travel support.”

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Posted 1 month ago

Hi Jonny, thank you so much for the glowing review! We are thrilled to hear that Jarmila provided such professional and dedicated support for your recent trip.

Posted 1 month ago

“Brilliant, I couldn't have done this without their help, very helpful and instant replies to e-mail questions Dave”

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Posted 1 month ago

Hi Dave, thank you so much for your feedback! We'll pass it on to our amazing team right away.

Posted 1 month ago

“Amazing staff who can’t do enough to make sure your journey is as smooth as possible. Always on the end of the phone or email, they made my trip so easy to forecast and deliver.”

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Posted 1 month ago

Hi James, thank you so much for your feedback! We'll make sure to pass it on to our amazing team asap.

Posted 1 month ago

“promptitudine!!!”

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Posted 2 months ago

Îți mulțumesc pentru comentariile amabile, Gabriela.

Posted 2 months ago

“Excellent support by Jana Marcukova. Very professional communication and fast reaction on a booking change request as well as RFQ.”

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Posted 2 months ago

Thanks for your feedback. We’re pleased to hear that Jana provided excellent support and a quick response. Have a great day.

Posted 2 months ago

“Not very nice experience for the first time I was 30 minutes late and the gave my place to another Lorry anyway I’ve called before with 3 hours to let them know i will be late they didn’t care Not very good first jmpresion”

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Posted 2 months ago

We're sorry to hear you are not happy with your experience with us. Unfortunately, as you arrived late for the 21:40 sailing, the ferry operator moved the booking to 9am this morning. We are unable to find any record of your call from your number in our system.

Posted 2 months ago

Freightlink is rated 4.8 based on 3,072 reviews