Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.76

4.8 Rating 3,047 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,047 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Every time I make a reservation I pay it quickly. You never respect the order of reservations, There were days when I stayed 3 days in the port, I am VIRGIL from the Carpat express spedition company, On 26.03.26 I paid a reservation for 28.03.26, ON the 26th I was informed that there are only free places on the 29th. Today is March 28, the car is in the port at ROSSLANE, there are free places today but even though it is logically free and I paid for today I have to wait until tomorrow”

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Posted 3 weeks ago

“Perfect job”

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Posted 3 weeks ago

Hi David, thank you so much for your review!

Posted 3 weeks ago

“good service, friendly staff and professional approach”

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Posted 3 weeks ago

Thanks for your kind comments, Aleksandra. Have a great day.

Posted 3 weeks ago

“Great customer service from Julia.”

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Posted 3 weeks ago

Thank you for your kind words about Julia. We’ll be sure to pass your comment to her. Have a nice day.

Posted 3 weeks ago

“The whole process was easy from booking to them also providing the necessary paperwork to travel. Excellent service.”

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Posted 1 month ago

“Super helpful service, a real pleasure to deal with. I couldn't do this without them. They go the extra nautical mile for us.”

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Posted 1 month ago

Hi Colleen, thank you so much for your positive feedback! We'll make sure to pass on your comments to our team right away.

Posted 4 weeks ago

“Klacsmanyi Péter nagyon jó !!!!!! N”

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Posted 1 month ago

Hi Gabi, thank you for your review!

Posted 1 month ago

“I have always found Freightlink to be easy to use for bookings Customer support staff are always as helpful as they can be”

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Posted 1 month ago

Hi Karen, thank you so much for your feedback! We're pleased to hear that you find our system easy to use and our staff helpful!

Posted 1 month ago

“Excellent Service”

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Posted 1 month ago

Hello there, thank you so much for your feedback!

Posted 1 month ago

“Quick response and feedback :)”

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Posted 1 month ago

Hi there, thank you for your feedback!

Posted 1 month ago

“The on-line booking process is simple enough and I have no issues with it. However, this time around after paying up front i received an e-mail stating on was on a waiting list. I contacted customer services and spokei had to to them about the booking, they said wait until Thursday and they might receice a confirmation or they may be able to book a later sailing. I booked the ferry on Tuesday and explained that i couldn't wait for a confirmation until Thursday as i was departing the next day - Wednesday. i even explained that i would now be driving to Greece and not sailing from Italy as the ferry which i had payed for was un-available for the crossing I needed. As I had to travel in a completely different direction i thanked her for her assistance and asked her to cancel the booking. She cancelled the reservation (the booking had not been confirmed) and I received an e-mail to that effect. I have since received my credit card statement and the payment has been taken, i presume i wil be receiving a full refund as i never had a cnfirmed booking to cancel s0 i cant be charged for a booking that was never made. kind regards, Rob”

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Posted 1 month ago

Hello Rob, thank you for reaching out! Our records show that our accounts have sent a refund on 27.02. Please do get in touch with our team if you need any further assistance.

Posted 1 month ago

“Very helpful and very good communication.”

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Posted 1 month ago

Hi Alex, thank you very much for your feedback!

Posted 1 month ago

“Freightlink have been really helpful with a booking which has been quite tricky to arrange. I have been dealing with Katie and Julia who have both been superb. Highly recommend them.”

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Posted 1 month ago

Hello Rob, thank you so much for your review! We'll make sure to pass on your feedback to Julia and Katie right away.

Posted 1 month ago

“Изключително съм доволна. Комуникацията е на топ ниво!”

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Posted 1 month ago

Благодаря!

Posted 1 month ago

“We use Freightlink all the time to book our guys over to Ireland, and whenever i call in to check on the bookings every single member of the team are so helpful and quick and efficient! today i spoke to the lovely Mel , she pushed through our crossings which were on standby, and we really needed them to be approved! it was such a relief when we received confirmation. so a huge thank you to Mel!”

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Posted 1 month ago

Hi Sharon, thank you so much for a positive feedback! We're thrilled to hear that our team proves to be efficient time and time again, and we will make sure Mel and the team receives your thanks asap!

Posted 1 month ago

“Super ok si personalul si platforma!”

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Posted 1 month ago

Vă mulțumim pentru feedback!

Posted 1 month ago

“Greta has been unbelievably helpful in helping send our freight overseas. From quick responses and all round great customer service, she is a credit to the team.”

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Posted 1 month ago

Hi Chris, thank you so much for your feedback! We're thrilled to hear that you're happy with the customer service provided, and we'll be sure to pass on your thanks on to Greta asap.

Posted 1 month ago

“Amazing fast service”

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Posted 1 month ago

Hi there, thank you so much for your postive feedback!

Posted 1 month ago

“Superb like always fantastic service very professional highly recommend thank you”

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Posted 1 month ago

Hi Asim, thank you so much for your positive feedback!

Posted 1 month ago

“Топ Топ...... !!!!”

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Posted 1 month ago

Thank you!

Posted 1 month ago

Freightlink is rated 4.8 based on 3,047 reviews