Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.76

4.8 Rating 2,425 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,425 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Helpful Report

Posted 6 months ago

Thanks so much for your 5-star rating of Freightlink. It's highly appreciated!

Posted 6 months ago

“Very knowledgeable, very efficient and responsive, guided me through the mindboggling process of taking our exhibition truck into the EU and back without a hitch.”

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Posted 6 months ago

Hi Alister, thank you so much for your review - we will be sure to pass your brilliant comments on to the team. If you require any further booking support in the future, please do not hesitate to contact our customer service team.

Posted 6 months ago

“After having a bit of trouble understanding some of the finer details when travelling as a freight booking (it was my first time), Daniel Mester was EXTREMELY helpful in answering my questions, and even going the extra mile of sending some of my queries through to be further looked at just to be sure everything was in order. I can't thank Daniel enough for his positive and helpful attitude, and for being so efficient and willing to assist me.”

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Posted 6 months ago

Thank you for taking the time to leave us your feedback, Emma! We are delighted that you had a positive experience with us and will be sure to pass your comments on to Daniel and the team. We truly appreciate your feedback and we are thankful that you took the time to recommend us.

Posted 6 months ago

“Много съм доволен, обслужването е на ниво”

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Posted 7 months ago

Благодаря ти!

Posted 7 months ago

“Excellent communication, very helpful. Great service, thank you!”

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Posted 7 months ago

Hi Nicola, thank you so much for taking the time to leave us a review and for being a loyal customer. We really appreciate it. Have a great day.

Posted 7 months ago

“You have exceeded my expectations. I have not used Freight link before, but the quality and the speed of responses from your customer team was expectational. All my queries were answered in an easy way. Definitely good value for money!”

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Posted 7 months ago

Thank you so much Paulina for your 5-star rating of Freightlink! It is greatly appreciated. We are so glad to hear that our customer team exceeded your expectations and we appreciate you taking the time to leave us your feedback. Have a great day!

Posted 7 months ago

“Very easy to use”

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Posted 7 months ago

Thank you so much for the 5 star rating of Freightlink. We are thrilled to hear that our solutions were easy to use. We really appreciate your loyalty and support. Thank you again!

Posted 7 months ago

“Nothing is ever a problem , everybody I speak with are very good , 11 out of 10”

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Posted 7 months ago

Hi Andrew, thank you for your review. It's great to hear that you have had a positive experience with us. Our customer service experts are available to support you with your bookings 7 days a week

Posted 7 months ago

“We are extremely satisfied with the service provided by Mr. Yanislav Ivanov. He helped us a lot in everything.”

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Posted 7 months ago

Thank you so much for your review, Georgi! We are truly delighted to hear that you’ve had a great experience. We will pass your comments on to Yanislav and the team - thank you for taking the time to provide us with feedback. Have a great day

Posted 7 months ago

“Excellent as always”

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Posted 7 months ago

Thank you for your review, David. Our experts work extremely hard to provide an industry-leading service, so it's fantastic to hear that you have had a good experience with us. If you have any future booking questions please don't hesitate to get in touch with our experts. Have a great day

Posted 7 months ago

“Very very helpful, we needed GMR for our lads to get on the ferry. And straight away Lukasz was there to help with out any questions. Thank you again for all your help.”

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Posted 7 months ago

Good morning, Natalie. Thank you so much for your review - we will be sure to pass your brilliant comments on to Lukasz and the team. If you require any further booking support in the future, please do not hesitate to contact our customer service team.

Posted 7 months ago

“tutto perfetto”

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Posted 7 months ago

Grazie per la recensione positiva. Siamo sempre a disposizione e contenti di esservi utile. A la prossima!

Posted 7 months ago

“Excellent service! very helpful and fast.”

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Posted 7 months ago

Thank you for leaving us a review! It's great to hear that you have had a good experience with us. Have a fantastic day

Posted 7 months ago

“Перфектно!”

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Posted 7 months ago

“Great service from our agent Yanislav. Easy to use platform”

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Posted 7 months ago

Thank you for your review, it is great to hear that you had a positive experience with us and our team. We look forward to working with you in future

Posted 7 months ago

“You make the process easy for me as transport organiser. Nothing is ever a problem for you. I love it.”

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Posted 7 months ago

Thank you very much. Making the process simple is our number one priority. Have a good day.

Posted 7 months ago

“Professional and efficient. My company has used Freightlink for years and they have never let us down. Fantastic service from friendly, helpful and knowledgable staff. Thoroughly recommended.”

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Posted 7 months ago

Thank you so much for your review and thank you for being a loyal customer. We really appreciate it. Have a great day.

Posted 7 months ago

“tempestivi e disponibili, molto gentili.”

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Posted 7 months ago

Grazie mille per la sua valutazione a 5 stelle per Freightlink. Apprezziamo molto le sue parole sulla nostra tempestività e disponibilità, così come la gentilezza del nostro personale. Siamo lieti di essere stati all'altezza delle sue aspettative!

Posted 7 months ago

“Very nice customer service. Thank you”

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Posted 7 months ago

Thank you so much for your review, Dmytro. We are so pleased that our customer service experience was a positive one for you. Have a nice day.

Posted 7 months ago

“Zero Stars given (one because I had to) Terrible Company Terrible Website Terrible Booking system Terrible Customer Service Have cost me an absolute fortune in fees and overtime costs No feeback on complaints No help given Compensation required”

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Posted 7 months ago

We are sorry to hear you are not happy with our service. Unfortunately there was no space available on the Wightlink sailing you booked (and that we then requested from Wightlink) and therefore alternative sailings were offered. We do not have the authority with Wightlink to 'bump' other customers from the sailing as you requested. Wightlink do not provide live space availability to agents therefore we are unable to show this on our website. As is the case for all bookings where space is not available, a refund will be provided if you do not use one of the alternatives we have offered. We are sorry for the inconvenience caused.

Posted 7 months ago

Freightlink is rated 4.8 based on 2,425 reviews