Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,928 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,928 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful, quick response on questions”

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Posted 2 months ago

Hi Rachel, thank you for your review!

Posted 2 months ago

“Thanks Freightlink Thank you to the entire freightlink team! They answer and resolve all my requests very quickly! Thanks Patrick Stefanescu!”

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Posted 2 months ago

Hi Paul, thank you so much for your review! We'll make sure Patrick gets your feedback right away.

Posted 2 months ago

“What can I say Katie Barlow is a fantastic member of staff she cant do enough for us as a company goes above and beyond every time we book I ask for Katie as she is super efficient and helpful every time we book highly recommend Freight link and Katie every time”

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Posted 2 months ago

Hi Jerome, thank you so much for your kind words- we'll make sure to pass on your feedback to Katie right away!

Posted 2 months ago

“The service provided continues to be highly efficient, with prompt action taken whenever necessary. The customer service team consistently keeps yo informed throughout the process. Thank you, Katie, for your exceptional support. I would rate your assistance a perfect 11 out of 10.”

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Posted 2 months ago

Hi Joanne, thank you so much for such positive feedback! We're thrilled to hear that our team was helpful and will make sure Katie and the team know about your kind words.

Posted 2 months ago

“Thanks Freightlink Thanks again Greta!”

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Posted 3 months ago

Hi Paul, thank you for your review!

Posted 3 months ago

“Katie was the first person who went above and beyond to sort my problem out . Finding out I’d been sent the wrong track and trace form and talking me through step by step on new one . Thank you Katie”

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Posted 3 months ago

Hi Debbie, thank you so much for your review! We're thrilled to hear that Katie was able to help solve your problem, and we will make sure to let her know about your kind feedback right away!

Posted 3 months ago

“Price is good and always get a booking”

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Posted 3 months ago

Thank you for your review, we appreciate it!

Posted 3 months ago

“Тhe best freight ferry ticket agent !!! Incredible service – responsive, flexible, and fast! Extremely reliable! It is a pleasure to work with them. I recommend them 100%.”

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Posted 3 months ago

Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our team. We look forward to working with you again.

Posted 3 months ago

“Good service thanks 😊”

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Posted 3 months ago

Hi Tomas, thank you for your review!

Posted 3 months ago

“Got very quick Help to find new ferry after the old was cancelt due to Bad weather”

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Posted 3 months ago

Hi Inge, thank you so much for your review, we're glad to hear that our team was able to help quickly!

Posted 3 months ago

“always a challenge to arrange travel but Freightlink make it easier offering a proffessional service”

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Posted 3 months ago

Thanks for the great review! We're glad we could make your travel arrangements easier.

Posted 3 months ago

“Clearly made critical mistakes”

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Posted 3 months ago

Hello! We are following up on your booking, #74469815. Please note that cabin allocations are subject to availability, as mentioned in your confirmation. The changes to the dates and the addition of extra drivers affected the ability to accommodate them. For any future bookings, we recommend contacting your account manager, Joe, directly. He would be happy to discuss a suitable rate with you.

Posted 3 months ago

“Very good”

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Posted 3 months ago

Hi Asim, thank you so much for your review!

Posted 3 months ago

“full professionalism, competence”

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Posted 3 months ago

Hi Aleksandra, thank you for your review, we're thrilled to hear that our team is always able to help.

Posted 3 months ago

“very good service and client suport”

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Posted 3 months ago

Hi there, thank you so much for your review!

Posted 3 months ago

“very bad communication and missleading information on our expence. very good when you don't need any help from freightlink, and very very bad in case you need any info and help from the customer service!!! very disapointed.”

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Posted 3 months ago

Thank you for the feedback. We understand your frustration regarding the cancellation of your return ticket. Our booking terms state that two-way tickets are non-refundable and non-amendable once a port check-in has occurred. As you had already completed the outbound journey, the return portion was no longer eligible for cancellation.

Posted 3 months ago

“Thanks Freightlink!Thanks Greta!”

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Posted 3 months ago

HI Paul! thank you for your review!

Posted 3 months ago

“Very smooth process from start to finish”

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Posted 3 months ago

Hi Paul, thank you so much for your review!

Posted 3 months ago

“Everyone I spoke to was very helpful until I went to actually book the sailing, I was completely misinformed about needing a customs number , all sorted after another phone call . The website didn't work . I tried to book via the app and, because I'm not vat registered I couldn't go any further when it asked for a vat number .”

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Posted 3 months ago

Hi, we're sorry to hear you experienced an issue with the Freightlink App. It looks like you were using an older version. This bug has now been fixed in the current version. Please download the latest update from your smartphone app store.

Posted 3 months ago

“Excellent services”

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Posted 3 months ago

Hi there, thank you so much for your review!

Posted 3 months ago

Freightlink is rated 4.8 based on 2,928 reviews