Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 3,247 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 3,247 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

Write Your review

Tell us how Freightlink made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Freightlink 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Polski

Italiano

“While we were wondering how long it would take, they responded to our request within a few minutes. We would like to thank Greta for the fast and seamless service”

Helpful Report

Posted 4 months ago

Hi there, thank you so much for your review. We will forward your feedback to Greta right away!

Posted 3 months ago

“Greta is an absolute star, we are a very challalanging customer at the best of times due to the very dangrous cargo we move. Greta always keeps he cool and gets her message accross. Thank You Greta 🤩 A great asset to the team at Freightlink”

Helpful Report

Posted 4 months ago

Hello there, thank you so much for your review! We'll make sure Greta will receive your positive feedback right away.

Posted 4 months ago

“Katie was very professional and helpful throughout. It was my first time using the system, and she made the process easy to follow, including arranging the PortPass and everything else needed.”

Helpful Report

Posted 4 months ago

Hello there, thank you so much for your review. We're thrilled to hear that Katie was able to help you along the way using our system for the first time, and we'll make sure to let her know about your feedback right away!

Posted 4 months ago

“Good attention as usual”

Helpful Report

Posted 4 months ago

Hi there, thank you so much for your review!

Posted 4 months ago

“Very professional and friendly customer service. The change to my sailing date was handled quickly and without any issues within seconds during a phone call. I received clear, precise, and helpful answers to all my questions, without any unnecessary stress. I would highly recommend Freightlink.”

Helpful Report

Posted 4 months ago

Hello there, thank you so much for your review! We're thrilled to hear that our team was this helpful and efficient.

Posted 4 months ago

“Greta has been a lifesafer with her help and advice. Highly recommend Freightlink.”

Helpful Report

Posted 4 months ago

Thank you Rachel. We shall pass on your kind words to Greta. Have a nice day.

Posted 4 months ago

“Good afternoon, It is highly embarrassing and concerning how poor your service has been. We have sent several reminders while there was still enough time, and we had already provided all the necessary details. Despite receiving the correct information, you still attempted to book the wrong ferry route. The phone line is available, yet nobody is calling. To clarify once again: I do not need a ferry from France — I need a ferry from Italy. If you had carefully checked the route details, this mistake could have been avoided. Your inability to handle this correctly has caused significant business damage.”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We sincerely apologize for the frustration and stress caused by the mix-up while booking with us. Our team reached out via email to confirm the details. Because we did not receive a reply by the morning of your journey, we attempted to call you directly to resolve it. As we were unable to reach you by phone, we proceeded via email. We are reviewing our internal communication procedures to ensure any issues are being caught and confirmed much earlier in the booking process.

Posted 4 months ago

“Few companies in todays commercial world offer a service as efficient and reliable as Freightlink, regardless of who the operative is when you call, everyone of them handle each request , from a straight forward booking to an amendment of a booking or going out of the way to get you onboard when you're on standby, they go that little bit extra to help. the board of directors of Freightlink should be extremely proud and happy that their work staff are portraying the company as if it was their own . AWL Shipping”

Freightlink 5 star review on 12th May 2026

Helpful Report

Posted 4 months ago

Thank you so much for your kind words! We are incredibly proud of our team, and hearing that their dedication and "extra mile" service makes a difference for you is the best feedback we could ask for.

Posted 4 months ago

“I’d like to thank Greta Grzelak in helping me by creating my border pass - very efficient.”

Helpful Report

Posted 4 months ago

HI Graham, thank you so much for your feedback, we'll pass it on to Greta right away!

Posted 4 months ago

“Patryk is very nice, calm and helpful person!”

Helpful Report

Posted 4 months ago

HI Agata, thank you so much for your feedback. We'll make sure to pass it on to Patryk right away!

Posted 4 months ago

“Great service”

Helpful Report

Posted 4 months ago

Hi there, thank you for your review!

Posted 4 months ago

“Very helpful and efficient. Great service, highly reccommend. Thank you.”

Helpful Report

Posted 5 months ago

Hi Lukasz, thank you so much for your review!

Posted 5 months ago

“O experienta foarte buna, excelent, foarte multumit.”

Helpful Report

Posted 5 months ago

Hi Marin, thank you!

Posted 5 months ago

“Very easy-to-use website with a smooth online booking process. The service is excellent, and having the port code generated automatically by your team really helps make things simpler and more convenient for people”

Helpful Report

Posted 5 months ago

Hi Michael, thanks so much for your review! We're thrilled to hear that you find our booking process easy and our team helpful. We'll make sure to pass your feedback on to our team right away!

Posted 5 months ago

“I Always use freightlink for my ferry bookings. Very easy system to navigate to get the information you need & the best prices.”

Helpful Report

Posted 5 months ago

Thanks Dean. Much appreciated. Enjoy your day.

Posted 5 months ago

“Es hat alles reibungslos geklappt. Eine super Betreuung. Vielen Dank”

Helpful Report

Posted 5 months ago

Vielen Dank für deine netten Worte, Stefan. Ich wünsche dir einen schönen Tag.

Posted 5 months ago

“We had a terrible experience due to the conflicting advice from Customs Link. enough so that I am considering never exporting again and if I did we would not use either Freightlink or Customs Link. Now this could be down to information my staff provided - or didn't but who do I contact to identify what went wrong?”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We sincerely apologize for the confusion. Our management team is already in contact with you to discuss the matter directly.

Posted 5 months ago

“No refund received. Given false information & you have refused to refund ticket despite your errors”

Helpful Report

Posted 5 months ago

Thank you for your feedback. We have reviewed your case regarding the booking of your non-refundable ticket. Because the goods being transported required specific customs clearance, we offered to move your booking to a later date to allow time for the paperwork. As this offer was declined, we are unable to provide a refund for a non-refundable ticket per our terms and conditions.

Posted 5 months ago

“Thank you for fast response!”

Helpful Report

Posted 5 months ago

Hi there, thanks for the review!

Posted 5 months ago

“Very competent and fast. Compliment”

Helpful Report

Posted 5 months ago

Hi Bruno, thank you so much for your feedback!

Posted 5 months ago

Freightlink is rated 4.8 based on 3,247 reviews