Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,996 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,996 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good”

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Posted 6 months ago

Hi Asim, thank you so much for your review!

Posted 6 months ago

“full professionalism, competence”

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Posted 6 months ago

Hi Aleksandra, thank you for your review, we're thrilled to hear that our team is always able to help.

Posted 6 months ago

“very good service and client suport”

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Posted 6 months ago

Hi there, thank you so much for your review!

Posted 6 months ago

“very bad communication and missleading information on our expence. very good when you don't need any help from freightlink, and very very bad in case you need any info and help from the customer service!!! very disapointed.”

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Posted 6 months ago

Thank you for the feedback. We understand your frustration regarding the cancellation of your return ticket. Our booking terms state that two-way tickets are non-refundable and non-amendable once a port check-in has occurred. As you had already completed the outbound journey, the return portion was no longer eligible for cancellation.

Posted 6 months ago

“Thanks Freightlink!Thanks Greta!”

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Posted 6 months ago

HI Paul! thank you for your review!

Posted 6 months ago

“Very smooth process from start to finish”

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Posted 6 months ago

Hi Paul, thank you so much for your review!

Posted 6 months ago

“Everyone I spoke to was very helpful until I went to actually book the sailing, I was completely misinformed about needing a customs number , all sorted after another phone call . The website didn't work . I tried to book via the app and, because I'm not vat registered I couldn't go any further when it asked for a vat number .”

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Posted 6 months ago

Hi, we're sorry to hear you experienced an issue with the Freightlink App. It looks like you were using an older version. This bug has now been fixed in the current version. Please download the latest update from your smartphone app store.

Posted 6 months ago

“Excellent services”

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Posted 6 months ago

Hi there, thank you so much for your review!

Posted 6 months ago

“výborný prístup”

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Posted 6 months ago

Thank you for your review!

Posted 6 months ago

“I am satisfied with the service!”

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Posted 6 months ago

Hello there, thank you for your review. We're thrilled to hear that you are satisfied with our service!

Posted 6 months ago

“All great, smooth. Helpful team”

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Posted 6 months ago

Hi there, thank you so much for your review! We're thrilled to hear that our team helped make the booking process smooth and problem-free.

Posted 6 months ago

“all good no problems, you would be the first to know”

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Posted 6 months ago

Hi there, thank you for your review!

Posted 6 months ago

“They are the best in this field. They are quick to respond, but they work efficiently and with great precision. We were in a bad situation once and they gave us great help by changing the ferry booking at the last minute and helping us also with the documentation. A huge thanks to Sean and the team who are always available and polite.”

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Posted 6 months ago

Thanks so much for the kind words! It means a lot to us that we could help you out in a stressful situation. Sean and the team will be thrilled to hear your thanks.

Posted 6 months ago

“A shame there was a mistake made at the reservation. When we came back there was a booking for only one driver as they told us at the entrence We had a two person reservation on the confirmation Things were solved but as if you ask us now… Regards Bram Kools”

Helpful Report

Posted 6 months ago

Hi Bram, thank you for your feedback. We apologize for the issue you experienced with your reservation. Unfortunately we didn't notice that the operator had made a mistake, we're really sorry about that. We're glad that the team at the port was able to get everything sorted for you quickly.

Posted 6 months ago

“Yanislav Ivanov is the best!”

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Posted 6 months ago

Hi there, thank you for your review! We're thrilled to hear that Yanislav is always able to help with any queries you might have.

Posted 6 months ago

“Gretta and Agnus were a MASSIVE help to me today, I could not have gotten through the process without them! They made the entire process so easy. Ladies, thank you both so much!!”

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Posted 6 months ago

Hi! We are so glad to hear that Greta and Agnes were able to help you. We will be sure to pass on your kind words. Thank you so much for taking the time to share your experience!

Posted 6 months ago

“Thank you Freightlink. Thank you to the entire team and especially Mr. Patrick Stefanescu who always solves all my requests.”

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Posted 6 months ago

Hi Paul, thank you so much for your review! We'll make sure that Patrick knows about your positive feedback !

Posted 6 months ago

“I needed to change a booking and Greta was very helpful. All was completed very swiftly. Many thanks.”

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Posted 6 months ago

Hi Frank, thank you so much for your review! We'll make sure that Greta knows about your positive feedback.

Posted 6 months ago

“Would like to show appreciation to the staff at Freightlink, I was really struggling sending freight over to Ireland and with their support and patience they guided me through the process and even when I completely got it wrong they supported me into the late hours until It was correct. Thank you Freightlink for all your help a well deserved 5 stars.”

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Posted 6 months ago

Hello Jeremy, thank you so much for your feedback! We're thrilled to hear that our team was able to support you every step of the way, and we will make sure to let them know about your review asap!

Posted 6 months ago

“Every time I get a quick and accurate response! I work and solve all my requests! Thank you Bogdan Niculcea”

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Posted 6 months ago

Hello Paul, thank you so much for your review. We'll make sure to let Bogdan know about your positive feedback right away!

Posted 6 months ago

Freightlink is rated 4.8 based on 2,996 reviews