Freightlink Reviews

Name: Freightlink
Address: 12 Sceptre Court, Bamber Bridge, Preston, Lancashire
Rating: 4.77

4.8 Rating 2,928 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,928 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

12 Sceptre Court,
Bamber Bridge,
Preston
Lancashire
PR5 6AW

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Freightlink 5 star review on 9th March 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Katie has been amazing at helping me out, given that I'd only made half the booking I needed!! She was super quick at responding and sorting and dealt with it very efficiently. Extremely helpful and I am very grateful for that!”

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Posted 1 month ago

Hi Kirsten, thank you so much for your review. We're thrilled to hear that Katie helped make the booking process efficient and trouble free for you!

Posted 1 month ago

“Yash Sharma was extremely helpful with my queries and kept me updated throughout, thank you.”

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Posted 1 month ago

Hello Hayley, thank you so miuch for your review! We're happy to hear that we were able to help.

Posted 1 month ago

“As a total amateur as I’m only shipping an empty show truck I am glad of the quick response to any questions”

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Posted 1 month ago

Hello Mark, thank you so much for leaving a review. We're happy to hear that we were able to help quickly!

Posted 1 month ago

“Joseph has been a pleasure to correspond with; navigating us through self-freight bookings for the first time.”

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Posted 1 month ago

Hi Anya, thank you for your review! We're happy to hear that your experience with us was a positive one and we'll make sure Joseph knows about your feedback.

Posted 1 month ago

“Swift response to email excellent”

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Posted 1 month ago

Hi Kieran, thank you so much for your review!

Posted 1 month ago

“In summary, your person wrote "Computer says no. I normally give you 4-5 stars. This was poor. My message was answered promptly, but a flat no, and no help to take a next step was very unhelpful. It also contradicted advice from Pozdrawiam. I had to call and got more advice from Ivan.”

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Posted 1 month ago

Hi Adam! We appreciate your feedback and apologize for the confusion caused by the contradictory advice given. Ivan will be in touch with you shortly again to ensure everything is completely sorted out asap.

Posted 1 month ago

“A great experience great staff very prompt excellent communication ! I highly recommend”

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Posted 2 months ago

Hello there, thank you so much for your feedback! We're thrilled to hear that our team was helpful.

Posted 1 month ago

“Thanks Freightlink Thanks Daniela Braga”

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Posted 2 months ago

Hi Paul, thank you so much for your review!

Posted 2 months ago

“Ok Ok Ok Ok”

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Posted 2 months ago

Hello Oancea, thank you for your enthusiastic review!

Posted 1 month ago

“Impeccable customer service everytime”

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Posted 2 months ago

HI there, thank you so much for your review!

Posted 2 months ago

“Excellent service, helped me massively for a novice. HIGHLY recommend”

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Posted 2 months ago

Hi Richard, thank you so much for your positive feedback!

Posted 2 months ago

“This review is based on my experience.. I would like to thank Katie from Freightlink for her amazing support. she is an asset to the team and makes the whole process easy and i'd like to say Thank You.”

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Posted 2 months ago

Hi AJ, thank you so much for your review, we'll make sure to pass on your positive feedback to Katie right away!

Posted 2 months ago

“Great customer service”

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Posted 2 months ago

Hello Kevon, thank you for your review!

Posted 2 months ago

“Brilliant company, first time ive used them so simple, they emailed to say who the account manager would be. Really impressed”

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Posted 2 months ago

Hi there, thank you so much for your positive review! We're thrilled to hear that our team was helpful.

Posted 2 months ago

“Not happy. Told them my sailing dates and times. Only booked us outward. Made for a very stressful time sorting the port pass etc. won't be using them again.”

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Posted 2 months ago

Hello Rob, we apologize for the stress the initial one-way booking caused. We made sure to correct this immediately, securing your return journey the very next day. Sincere apologies again for the inconvenience caused.

Posted 2 months ago

“xxxxxxxxxxxxxxxxxx”

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Posted 2 months ago

Thank you for the positive review!

Posted 2 months ago

“I have been using Freightlink for years. We are a small amateur racing team. We love racing in Europe and since Brexit Freightlink have gone out of their way to help us with planning and documentation. I cannot recommend them highly enough. They are my no. 1.”

Freightlink 5 star review on 30th September 2025

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Posted 2 months ago

That is truly fantastic to read! Thank you so much for taking the time to share such positive feedback. We look forward to helping you with many more successful races across Europe!

Posted 2 months ago

“it is a great team”

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Posted 2 months ago

Hi Lucia, thank you so much for your review!

Posted 2 months ago

“Great service from FreightLink Solutions. The staff I was in contact with was super helpfull during the booking and all to answer all the quesiton I had. The booking process was smooth and crossing as planned. I will use them again.”

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Posted 2 months ago

Hello Mickael, thank you so much for your review! We're thrilled to hear that our team helped make your booking process smooth and hassle free.

Posted 2 months ago

“Requested a booking & you guys sent me a confirmation without a shipping reference & when I asked for the ref I was emailed to say you will get the ref when you pay. In all the years as a customer with Freightlink I have never been asked this before & I found it unprofessional.”

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Posted 2 months ago

Hello there! We're sorry to hear you have not had a positive experience with us on this occasion. To clarify, our procedure is to issue the shipping reference after payment has been successfully received. Without payment, we can only confirm the booking, as we cannot finalize the reference with the ferry operator.

Posted 2 months ago

Freightlink is rated 4.8 based on 2,928 reviews