Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers pour and quite different from what was shown in the site . Also arrived very late”

Helpful Report

(Elin Garden) - Posted 2 years ago

Hello Hadia, I'm so sorry for the disappointing delivery experience. I see we reviewed your complaint and offered a 10% refund as well as a 15% discount on a new order. It does appear the blooms delivered were still in bud form and would take a few days to fully bloom and match the online images. Please let us know if you had any further concerns by emailing us directly at: support@floom.com, thank you!

Posted 2 years ago

“I ordered a bouquet delivery for my girlfriend’s birthday on the online store and the bouquet doesn’t look like the one ordered and the description doesn’t match. The saddest part is that I couldn’t fix it because it was delivered directly to her address. I’m not even talking that it was a day later than scheduled. The dissatisfaction is over beyond. The support agreed to refund me 50% and on my explanation why it’s not working for me they don’t respond anymore.”

Helpful Report

(Showcase Flowers) - Posted 2 years ago

Hello Halyna, We are so sorry for the disappointing delivery experience. We reviewed your complaint and agreed the arrangement was about half the size of the pictured arrangement on the site. Our florist partner and our team agreed to refund 50% of the price paid to make up for the size disparity. Thank you for your understanding and please contact us if you have any further concerns at: support@floom.com

Posted 2 years ago

“I ordered flowers to be delivered and they never showed up. Even their tracking system says so. 2 days later I’m still going back and forth with their service team without a refund. Honestly the worst experience and I will absolutely not recommend this business.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 2 years ago

Hello Cornelia, We are so sorry your order wasn't able to delivered by our partner florist. We understand how important it is to deliver your special gift in a timely manner and we're disappointed we were not able to on this occasion. Thank you for you feedback and assisting us with improving our service for the future.

Posted 2 years ago

“When you pay almost $100 for flowers to be delivered on a particular day and they say they will be but they aren't, that is unacceptable! I will most likely dispute the charge!”

Helpful Report

(William Paul Floral Design) - Posted 2 years ago

Hello Charles, we are so sorry your order wasn't able to be delivered on time. Due to the failure to deliver we have fully refunded your order charge. Thank you for your feedback.

Posted 2 years ago

“I opted for next day delivery ( this was advertised on the website) only to be told on the day of the said delivery that the florist was shut on Saturdays. I had to wait until Monday for the flowers to be delivered. It is now 4pm on Monday and the flowers still haven’t arrived. The service has been pretty awful. They have agreed to refund the delivery fee but am still waiting receipt of this.”

Helpful Report

(Inspirations Florist) - Posted 2 years ago

Hello Saba, I'm so sorry we weren't able to deliver your order on time. We have refunded your delivery fee due to the delay. Thank you for your feedback, we will share it with our florist partner and work on ways to improve our scheduling in the future.

Posted 2 years ago

“Ordered for Fri eve delivery pre 10pm. Never arrived and was not told. After emails and chasing promised pre midday Saturday. Didnt arrive until 3pm. Recent had to returnable to receive For what was supposed to be pleasurable experience turned into nightmare and pain!”

Helpful Report

(Moyses Stevens Flowers) - Posted 2 years ago

Hi Graham, thank you for your review. We apologise for the delay with your order, this is not the service we aim to deliver. We have provided you with a refund of your delivery fee due to this. We understand that we let you down on your special occasion and we can only aim to improve moving forward with the feedback you have provided us with.

Posted 2 years ago

“Flowers did not get received. Paid extra for same day but got no refund”

Helpful Report

(Green Fresh Florals + Plants) - Posted 2 years ago

Hi Milly, thank you for your review. We appreciate your feedback and for your reaching out to us via our support channels. Our partner florist informed us that the flowers were delivered however if this is not the case, please contact us and we will arrange a resolution towards this.

Posted 2 years ago

“First and last time using Floom. Delivery did not arrive on time and was not notified that it would not arrive on time. As a result, recipient did not receive gift and won’t receive it for another week due to schedule (which is why I selected the original date in the first place).”

Helpful Report

(Cartwright & Butler) - Posted 2 years ago

Hi Lisa, thank you for your review. We apologise for the delay with your order, this was due to issues with the courier service used. We hope that your recipient enjoyed their gift.

Posted 2 years ago

“Failed to deliver, notified the day after expected delivery that the local provider could not meet the order. Was refunded but the occasion was missed completely.”

Helpful Report

(Moutan Florist) - Posted 2 years ago

Hi Lucy, thank you for your review. We appreciate your feedback. We apologise for missing the mark on this occasion as you trusted us to help commemorate a special day.

Posted 2 years ago

“You advertised delivery by Saturday 8 April on your website so I bought a bouquet for my Mum’s 98th birthday on that day. Next thing I know Floom is telling me they will deliver on the 12th because it’s a bank holiday. I asked for and hit a refund- but Loom should not advertise what it cannot deliver. Disappointed would be the best I can say.”

Helpful Report

(F For Flower) - Posted 2 years ago

Hi Justin, thank you for your review. We apologise for letting you down with your order, this is not the experience we aim to provide at Floom. We appreciate the feedback you have provided us with as this will help us to improve moving forward. We also appreciate you working with us to come to a resolution.

Posted 2 years ago

“Very unhappy with delivery item was delivered smelling strongly of some sort of chemical out of delivery drivers boot. Etched a mark in my wooden breakfast bar. Then I was told by the florist I should clean the vase before placing it and there was no spillage in boot of delivery driver. Basically told I was a liar I am now £99 out of pocket the smell was that strong I had to discard the flowers as I have a baby and it wasn't healthy. I am still waiting to speak to a manager which I have not been contacted by. Very upset with the service as this is where I always come to place orders for flowers. I have ordered from this website alot and have never had an issue before. I am very upset”

Helpful Report

(Red Floral Architecture) - Posted 2 years ago

Hi there, thank you for your review. We are sorry to hear about the experience you had with us this time around. We appreciate the feedback you have left and for reaching out to us so that we can help to resolve the issue.

Posted 2 years ago

“My order was never delivered.”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

Hi Maria, thank you for your review. We have emailed you regarding your email as our partner florist required more information in regards to the delivery. We look forward to hearing from you soon.

Posted 2 years ago

“Ordered flowers for my Mum’s birthday. Got to 5:30PM on the day they were due to be delivered, however they still hadn’t arrived. Asked on the webchat what the delay was to be told there would be no deliveries that day due to the Easter bank holiday weekend (it was the Saturday so not a holiday day). So why did they allow me to order the flowers in the first place, and why wasn’t I informed of the issue with delivery by Floom? I had to ask what was happening myself, and if I hadn’t asked I don’t think they would have told me anything. They offered me a full refund however it was very shocking service and incredibly frustrating. My mother was left with no birthday gift. Will never order from Floom again.”

Helpful Report

(F For Flower) - Posted 2 years ago

Hi Sarah, thank you for your review. We apologise for the experience you had with us, this is not the service we aim to provide. We appreciate you reaching out to us via our customer support channels. We also appreciate the feedback you have provided us with as this will help us to improve our services moving forward.

Posted 2 years ago

“Promotes delivery by Easter Sat and emails end of day they can’t deliver. Don’t promote that you can when you can’t, especially when there are other providers who will stay true to their delivery promise. My mum is all alone and missed out at Easter. So disappointing.”

Helpful Report

(F For Flower) - Posted 2 years ago

Hi there, thank you for your review. We are so sorry that we were not able to fulfill our promise to you and deliver your order on time. We appreciate the feedback you have left us and will use this to improve moving forward.

Posted 2 years ago

“Terrible customer support. My order was not delivered on the day it was supposed to be delivered, representatives Liza and Valentina could not give me a clear response about what is going on with my order and why it is been late. Representative Liza did not even wait until my answer and ended the chat before I even responded. I am very disappointed in the support I received, the representatives are very unprofessional and I think the only thing they know is how to apologize. In addition to that I am also disappointed at the order that was finally delivered - the flowers on the picture and in real life are two different types, i ordered roses and lisianthus, they delivered me 1 rose and the rest was cloves with lily, in addition it was delivered the next day. I am not going to pay a dollar for this and disputing my money through the bank.”

Helpful Report

(Sensational Flowers) - Posted 2 years ago

Hi Anastasiya, thank you for your review. We appreciate the feedback as this allows us to improve and provide a better service moving forward. Thank you for contacting our customer support team so that we could try and find a suitable solution for you.

Posted 2 years ago

“The flowers I ordered were supposed to be delivered on April 2nd but a delivery wasn’t even attempted until April 3rd. Then, the flowers weren’t actually delivered on the 3rd, but I got an email saying that they had been (and the email states they were delivered on the 2nd as had been promised). These are deceiving emails, since I wouldn’t have known that the flowers weren’t delivered had I not asked the friend I’d sent them to. Floom has now taken my $75 and provided no product, which is unacceptable.”

Helpful Report

(William Paul Floral Design) - Posted 2 years ago

“We have received 12 white roses....half of which are dead /brown/rotting Sent from our daughter who lives abroad FLOOM are giving us the run around One agent asked for photos which we immediately sent. He said the florist was dismayed and would re-send fresh ones. We then received emails from another agent, Olivia who used the excuse of Data Protection by way of avoiding replacing them. Do not use this company. Their Customer Service is non existent. They have taken money from our daughter and supplied damaged rotten flowers.”

Helpful Report

Posted 2 years ago

Hi Deborah Thanks for taking the time to leave a review. I am sorry you were disappointed with the arrangement you received. GDPR rules (data protection) specify we can only discuss order issues with the person who placed the order, I'm sorry you felt this was an excuse but it's a legal requirement and I can see our customer support team subsequently worked with the sender to resolve this.

Posted 2 years ago

“Flowers arrived wilted. Customer service was not helpful.”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

Hi Tim thanks for taking the time to leave us a review. I am sorry you were disappointed with your arrangement, I can see you order included a variety of rose which has a vintage look but were perfectly fresh on delivery and I hope the care tips provided when you contacted our customer support team were helpful in extending the life of the bouquet.

Posted 2 years ago

“Delivery never came”

Helpful Report

(William Paul Floral Design) - Posted 2 years ago

“Order never received. This is a scam. DO NOT USE”

Helpful Report

(Cora Louise) - Posted 2 years ago

Hi Jannine Thanks for taking the time to leave us a review, I have checked and your order did not arrive due to a courier issue, I'm so sorry we let you down. I can see you reached out to our customer support team who processed a full refund. Floom is a marketplace for hundreds of independent florist's and businesses, we know on this occasion we missed the mark but we hope that you will trust us again in the future.

Posted 2 years ago

Floom is rated 4.4 based on 21,397 reviews