Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My mother never received the flowers. I paid a premium for same day delivery. I complained, but am still waiting to hear back what went wrong. I am entirely not happy and will be asking for a full refund. A rating of 1 star is way to good for this experience.”

Helpful Report

(Cora Louise) - Posted 2 years ago

Hi Neil, thank you for your review! We are sorry to hear that we let you down on this occasion. We appreciate you contacting us so that we were able to rectify this for you with a full refund. We will use the feedback you have provided us with to improve our service moving forward.

Posted 2 years ago

“Flowers never arrived”

Helpful Report

(FLWRS Mood) - Posted 2 years ago

Hi Araxie, thank you for your review! We are sorry that we let you down on your special occasion. We appreciate you reaching out to us to resolve this and also providing us with feedback that we can use moving forward to improve.

Posted 2 years ago

“Flowers I ordered wasn’t what i put in my basket… and the flowers came a day late even though I paid for same day delivery”

Helpful Report

(Blooms & Gifts Shop) - Posted 2 years ago

Hi Jarvis, thank you for your review. We are sorry that your order was not fulfilled. We thank you for contacting us via email and giving us a chance to rectify this.

Posted 2 years ago

“I’ve ordered a lovely bunch of tulips for Mother’s Day and it was nothing like the one I’ve ordered or been described Please see two pictures one what I’ve ordered and the next one is what I’ve got”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

We always do out best in being in close contact with florists often to make sure that our customers are getting the best arrangements possible to match what they ordered but sometimes due to one reason or another, this isn't always possible. In cases like these we would love it if you'd reached out to support@floom.com and we'd have done our best to sort out a great solution here so you were just as thrilled with our service as we are! This particular arrangement does look like it's suffered and we really wish you'd have reached out for us to help! I hope this helps and please don't hesitate to reach out to us again in future as I wasn't able to find any contact from you linked to your order number, but we're always happy to help! Kind regards, Floom

Posted 2 years ago

“Do not order from this company. The flowers were dead on arrival and did not look like the picture. These flowers were for Mother's Day and I had to re-order from another website as I was so embarrassed. I complained to only be given 10% refund.”

Helpful Report

Posted 2 years ago

Hello there and thanks so much for your review! When you post a review you are given the choice to upload pictures and you opted not to upload the images you sent us of the bouquet that was delivered. You sent us these images and we identified guard petals on the flowers that are usually left on by florists to help protect the bouquets during transportation. As this wasn't communicated to you ahead of time we did indeed to a 10% refund as a gesture of goodwill. Were the guard petals removed? If you removed them and there was still issues we'd have loved for you to have gotten in touch so we could have made this perfect for you! But in our opinion based on the pictures provided by yourself, this was simply extra guard petals on the roses. Kind regards, Floom

Posted 2 years ago

“I'm very, very disappointed. I used Floom a year ago to deliver some flowers which went fine. This time however my mother was very disappointed with the state of the flowers which were delivered. As well as the quality of the actual flowers. I won't be using Floom again, as it has spoilt Mother's Day.”

Helpful Report

(Sun Florist) - Posted 2 years ago

Hi there and thanks so much for your review! We are so sorry that your mother's day flowers didn't arrive as perfectly as we'd have liked them to - but I should point out that we also apologised to you at the time and indeed offered and sent you a full refund for these flowers. We try our best to make things go perfectly every time but sadly that's not possible. We do not pick the stems and bouquets ourselves but rely on our partner florists to help us. In light of this issue however, we think that owning up to our mistake and sending you a full refund was the best course of action so that's what we did. Kind regards, Floom

Posted 2 years ago

“Ordered flowers for same day delivery. They never arrived. Still charge £51.99 for the same day delivery. Absolutely devastated. No update on refund. I’m not sure it’s wise to offer same day if that’s not going to be possible.”

Helpful Report

(Jean Page Florist) - Posted 2 years ago

Hello there The charge for the flowers with delivery was £51.99, rather than just the charge for delivery. We try our best to liaise with partner florists effectively so every same-day and next-day order is carried out punctually but regrettably that isn't always possible. You reached out to us via e-mail and we fully refunded this order for you. Kind regards, Floom

Posted 2 years ago

“Worst flower delivery experience. Flowers arrived a day late, and when I followed up to ask why/if they were truly late, customer service said I needed to “prove” they were late (floom had emailed me: check your own system?). When I told them that because they were a day late, and the person they were sent to left out of town for a few days the flowers would be dead upon their arrival, floom customer service was unapologetic, said it was a “technical” error, that I should have my friend send a photo of the dead flowers when he returns home, and they would refund me the $14.99 delivery fee. Over $100 for my friend to receive dead flowers…”

Helpful Report

(Flowers On The Ave) - Posted 2 years ago

Hi there and thanks so much for your review! We are very proactive at every step of the order and delivery process to minimise issues with orders - we were on top of your order before it was late but unfortunately we weren't able to push it through and before the order was even delivered we asked for you to please send through photos of the bouquet if it was wilting/dead and we'll do our best to come to a solution that works, but you sadly did not provide us with pictures or a reply. Kind regards, Floom

Posted 2 years ago

“Won’t use again, Mothers Day flowers didn’t arrive on Mother’s Day and no email to say there was a problem until the next day. It did say it wasn’t guaranteed but this wasn’t clear until after I paid.”

Helpful Report

(Inspirations Florist) - Posted 2 years ago

Hi Jennifer, thank you for your review. We apologise about the delay with your order. We appreciate the feedback you have shared as this will help us to improve our service moving forward.

Posted 2 years ago

“Ordered arrived 2 days after Mother’s Day (despite this being the delivery date stated) and the box was soaked in what the recipient described as smelling like diesel, with half the flowers dead.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Hi Alex, thank you for your review and your feedback. We are sorry to hear how your flowers arrived to your recipient as this is not the experience you want to create when sending someone flowers. Due to this we have provided you with a full refund, which should hit your account within the next 5-7 working days. If you have any additional questions please let us know at support@floom.com

Posted 2 years ago

“Wouldn't order again. Paid for delivery on mothers day only for delivery to be made one day later. Confirmation of being unable to guarantee delivery on Mother's Day was only provided after the order was paid for. I was then repeatedly told the order would be delivered on Sunday via customer services, although it never happened. I was advised a substitute was applied to part of the bouquet I ordered and would be a like-for-like purchase with the same colors. Unfortunately, my mother ended up with red roses instead of white (which was in the initial order). A very disappointing experience all round and wouldn't order again.”

Helpful Report

(Inspirations Florist) - Posted 2 years ago

Hi Andrew, thank you for your review. We would like to apologise about letting you down on Mother's Day. You trusted us to help mark your special occasion and we let you down. We appreciate your feedback and we will be using this moving forward to help improve our service.

Posted 2 years ago

“Paid for next-day delivery on Mother’s Day for a bouquet of flowers as a gift. Received an email the night before stating that there would be substitutions made to my bouquet due to market availability but the arrangement would still be of the same aesthetic value and quality. The email ended with “We don't want your recipient to receive nothing today so our partner florist will go ahead with preparing and delivering your order using the substitutions mentioned above, by the time on your receipt!”. Was told on ordering that delivery would be between 10am-6pm. As I was aware it was a busy day, I let it get to 7.30pm before contacting in case there was any chance the flowers might arrive late, however at this stage tracking was still showing as “with the florist”. I spoke with someone using the online chat function and then received an email last night stating the partner florist sent apologies and would be happy to send the bouquet today instead and that the delivery fee would also be refunded for the inconvenience which is the bare minimum that you’d expect when you’ve booked and paid extra for a delivery on a specific day and the service was not provided with no communication at all from the company. I replied expressing that I still was not happy with the way the situation had been handled and asked for answers to a few questions e.g who was their partner florist? Why were they unable to fulfil the order? If I did get the flowers delivered today instead, would they still be fresh? I received no response so phoned this morning. The customer service was not great. The member of staff I spoke to did tell me who the partner florist was, but was unable to answer any of my other questions and just kept repeating “I’m sorry” but not actually doing anything to resolve the situation other than offering me a refund or delivery today instead. I inquired how long a refund would take on the phone and was informed it would take 5-7 days. I asked if there was any way this could be done sooner since they were able to take the money direct from my account and I was only requiring a refund because they had failed to provide the product. I was told no, this was the bank’s policy. I just accepted the refund but will never use or recommend this company to anyone in the future. In my confirmation email about the refund, it also became apparent that the staff member on the phone had lied to me about how long the refund might take as the email stated it could take 5-10 working days, meaning they could potentially hold my money for a fortnight and there’s nothing I can do about it! After being told there was nothing more they could do on the phone I was offered a £20 voucher to use on my next order with them in that email, but that doesn’t do me much good considering after this experience I’d never spend any money with them again, especially not when I’m still waiting for a refund from them. I’d give them zero stars if I could.”

Helpful Report

(Inspirations Florist) - Posted 2 years ago

Hi Lois, thank you for your review. We are sorry that we were not able to deliver your order. You trusted us to mark a special occasion and we let you down. We appreciate your feedback as this will allow us to do better moving forward.

Posted 2 years ago

“The flowers were never delivered.”

Helpful Report

(Astor Flowers) - Posted 2 years ago

Hello there and thanks so much for leaving this review! We're so sorry that there was an issue with your order and that we weren't able to make the delivery on time, however in this case we did fully refund your order with an apologiy discount towards your next order, in case you ever want to give Flooming another shot! Kind regards, Floom

Posted 2 years ago

“Terrible experience. Second time I’ve used them and both times they failed to deliver. Literally. This time, after ordering a bouquet for Mother’s Day, I received a refund the following day. No explanation provided. After contacting them to ask what was going on, they replied with a surreal explanation : apparently the flower delivery service they use in my area couldn’t deliver flowers in my area. So my mum received no flowers for Mother’s Day. Thanks Floom! What a fool I was to give you a second chance. Never again…”

Helpful Report

Posted 2 years ago

Thanks so much for your review, Joel. We truly appreciate you taking the time to share your experience. We're really sorry that we failed to deliver your Mother’s Day flowers and it was wrong that there was no explanation provided. We understand your frustration and how disappointing this was. We'd love to hear more from you, and understand how we could make things better for you. Please feel free to reach out to us directly any time.

Posted 2 years ago

“Flowers were not received and no updates could be given. Eventually just cancelled the order.”

Helpful Report

(Sensational Flowers) - Posted 2 years ago

Hello there and thanks so much for your review! We did rep[ly to you very promptly and apologised for the delay with your order. we issued a full refund ASAP in this instance as we regrettably weren't able to give you the delivery on the exact day as we'd have liked to. Kind regards, Floom

Posted 2 years ago

“Mother day flowers did not arrive even though they have sent email confirming delivery Do not use this company shocking service”

Helpful Report

Posted 2 years ago

Hello Westley, I'm so sorry your order hasn't been recovered. We are working with our partner florist to locate where your delivery was left. Once we know we will email you right away. Thank you for alerting us.

Posted 2 years ago

“Order a bunch of flowers and chocolates to be delivered to my aunt of her birthday. They sent the wrong flowers no chocolates. When I called to inform them of these they required a picture to prove that I was telling the truth. I sent it! And requested a refund. Took multiple calls for them To agrees to process one & up till now i am still waiting for my £66 for a service that I never received! I have had multiple agent low and tell me it has been processed I have spoke to my back who have no records of pending transactions. THESE COMPANY ARE THEVES. you pay for a service they don’t provide it and then refused to refund you what you have paid for !”

Helpful Report

(Windmill Flowers) - Posted 2 years ago

Thank you so much Frances for sharing your experience. We apologize for the miscommunication, wrong flowers and chocolates and the hiccups that followed. We understand why you felt frustrated and hope you believe us when we say we take every complaint seriously and strive to resolve all issues. We understand the importance of delivering what our customers pay for and apologize for any errors we have made. I can see a refund was processed on March 9th, meaning it's been just four business days. As we mentioned, refunds take 5-10 business days to process. We are grateful for your feedback and understand that the quality of our service is only as good as the experiences of our customers. We would love to hear from you about how we can make your experience with Floom better moving forward. Your feedback is invaluable and we are open to any suggestions you may have. Thanks again for bringing this to our attention.

Posted 2 years ago

“Order a bunch of flowers and chocolates to be delivered to my aunt of her birthday. They sent the wrong flowers no chocolates. When I called to inform them of this they required a picture to prove that I was telling the truth. I sent it! And requested a refund. Took multiple calls for them To agrees to process one & up till now i am still waiting for my £66 for a service that I never received! I have had multiple agents tell me it has been processed even though I have spoke to my back who have no records of any pending transactions. THIS COMPANY ARE THEVES. you pay for a service they don’t provide it and then refused to refund you what you have paid for !”

Helpful Report

Posted 2 years ago

“Not what I ordered was delivered, not even similar”

Helpful Report

(Blooms & Gifts Shop) - Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with Floom, Bohdan. We really appreciate your honest feedback and apologize that what you received the wrong flowers. To make up for this, is there anything we can do to make things better? We definitely want to provide our customers with the best possible experience. Please let us know how we can improve.

Posted 2 years ago

“The flowers were left in the open rather than placed securely at the reception of the building or delivered to my fiancée , so of course they were stolen. I am furious and disappointed. A complete waste of money and time.”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 2 years ago

Thank you for your feedback, Megan, we are sorry that your delivery experience did not match expectations. It must have been incredibly frustrating to have the flowers be left in the open, leading to them being stolen. We are truly sorry that this happened and understand your anger and disappointment. Can you tell us a bit more about what happened? How can we make things better in the future? We want to prevent any issues such as this from happening again.

Posted 2 years ago

Floom is rated 4.4 based on 21,397 reviews