Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,396 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,396 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Billing was incorrect and issue remains unresolved a week later.”

Helpful Report

(Kendall Flower Shop) - Posted 2 years ago

Hi Agnes, thank you for your review. We apologise for the billing issue. We are currently looking into this and we will be back in touch very soon.

Posted 2 years ago

“I ordered a bouquet and selected it base on what I wanted and the images that are provided on the website. The bouquet had 3 types of flowers and two types of green stems. However, what we have received has only two types of flowers without the green stems that was in the picture. The whole thing is absolutely different from the image. I know that sometimes stores run out of stock but they have to inform the customer in advance so they can decide to buy the product or not. The Floom didn’t do it, this bouquet was a pricy one and when I asked them I return it and please refund the money they refused and even they failed to give me a right explanation. I don’t recommend this store at all.”

Helpful Report

(Sunny Florists) - Posted 2 years ago

Hi S, thank you for your review. We truly apologise for the stems that were missing from your bouquet, we understand that you ordered flowers for a special occasion and we let you down. We appreciate your feedback.

Posted 2 years ago

“I am in the U.S. and can’t just go to a florist to have flowers delivered in the U.K. I placed an order with Floom on Sunday and set to have it delivered Monday. Monday comes and I receive an e-mail confirming it would be delivered that day, but then received another email shortly after stating they could not deliver because of stocking issues and that I could approve a one-day delay. Fine. Approved. I get another email hours later asking me to approve the delay again. I already did, but I approved it again. The next day, I receive another confirmation email for delivery that day, but then ANOTHER email stating they could not deliver due to “unforeseen circumstances.” So my order was cancelled automatically and refunded. I needed next day/same day delivery. I chose this company because that is what was offered. Now my delivery is delayed 2+ days, I have to use a different company and the bouquet recipient receives untimely flowers. Truly, utterly unacceptable.”

Helpful Report

(Floral Hall) - Posted 2 years ago

Hi Stephanie, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback.

Posted 2 years ago

“I ordered flowers for a Mother’s Day delivery. They never showed up. It wasn’t until I proactively reached out to the company to find out what had happened that the flowers suddenly appeared to the next day. When I explained that I thought this was unacceptable, the offer I was given was a refund on the delivery fee and a credit to be used with the company in the future. When I declined that offer saying that the whole point of flowers for Mother’s Day was that my mother got them on Mother’s Day a representative from Floom suggested that I return the flowers to the supplier, so they can dry them out if I wasn’t happy for a refund. This is unacceptable. I expressed that and have heard nothing cents. Avoid using this company at all costs since they use third-party vendors, and don’t seem to realize that if you order flowers for a special occasion, they really should arrive on the day of the special occasion since that’s what you paid for. It is insulting to suggest that the customer should then return the flowers to the original supplier so they may be used as dried flowers in order to get a refund”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 2 years ago

Hi Karl, thank you for your review. We are sorry that we missed the mark with your order. You trusted us to help mark your special occasion and we failed. We appreciate the feedback you have provided us with and will use this to improve our services moving forward.

Posted 2 years ago

“I was very disappointed in the quality of flowers for the one delivered to Pacific Palisades. The flowers were cheesy looking”

Helpful Report

(Noble Garden Florist Weho) - Posted 2 years ago

Hi Dolores, thank you for your review. We're sorry to hear that you were not happy with your order. Please email us at support@floom.com so that we can look into this further for you.

Posted 2 years ago

“Flowers arrive damaged and only lasted 2 days. Very poor.”

Helpful Report

(Freedom Floral) - Posted 2 years ago

Hi William, thank you for your review. We're sorry that you received poor quality flowers. Thank you for reaching out to us so that we were able to provide a full refund resolution for you. We will use your feedback to improve our services moving forward.

Posted 2 years ago

“I paid extra for the flowers to be delivered on Sunday for Mother's Day and two days later they still have yet to arrive.......”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 2 years ago

Hello there and thanks so much for your review! I checked and I don't believe that I can see any history of you contacting us at all, at least regarding this order number? We'd LOVE to get this resolved for you, so if you pop us an e-mail at hello@floom.com or get in touch using our phone number or live chat facilities, we'd LOVE to help out! Kind regards, Floom

Posted 2 years ago

“i used Floom once before and it seemed fine, but this time I ordered Mother's Day flowers to be delivered on Mother's Day (Sunday 5/14) for my mother and my aunt... it was not cheap... and the flowers never arrived, and I never got any kind of notification. It's now 5/16, the following Tuesday, and crickets.”

Helpful Report

Posted 2 years ago

Hello there and we're sorry to hear this! I checked and noted that you've not reached out to us regarding this. in the rare event that something like this does happen, we always work with florists and customers to ensure that the perfect bouquet is delivered, each and every time! Please get in touch and we'll do our absolute best to remedy this. Kind regards, Floom

Posted 2 years ago

“They no showed my mother's day delivery, but claimed it was delivered until I complained.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 2 years ago

Hello there! The florists who handle the delivery of the orders are the ones who update the status of the order as it progresses, we received your complaint and reached out to the delivering florist. When we were sadly unable to reach them, we offered a full refund with no questions asked. We are sorry that this was the outcome, but the none-delivery of the flowers was beyond our control or even knowledge and we rectified the refund as soon as we were made aware. Kind regards, Floom

Posted 2 years ago

“I can't recommend this service. After paying over a hundred dollars plus expedite fee my flowers never arrived yet they are marked delivered. Good luck getting in touch with a person to get assistance with your order as well. There is no phone number (or at least i don't see one) to at least speak to someone about the undelivered flowers. I will just contact my credit card company and dispute the charge. Highly frustrating to say the least. I'll stick with other florist. I have had various issues with them too but at least they have a number I can call.”

Helpful Report

Posted 2 years ago

Hello there and thanks for reaching out! We note that there are indeed support tickets linked to your order number, and we have replied to you and kept you updated with out processes as we endeavour to contact our florist partner and plan the next steps. We will be in touch ASAP when we know more from the florist. As for a phone number, we have both US and UK phone numbers readily available on our website. Kind regards, Floom

Posted 2 years ago

“you didnt deliver the flower at all.”

Helpful Report

(Buzzy Bee Flowers) - Posted 2 years ago

Hello Youngmin, I'm so sorry your order wasn't received. I see the florist did update it as delivered. If you have trouble confirming it was recovered please reach out to us directly via email at: support@floom.com, thank you!

Posted 2 years ago

“The flowers that arrived needed to be thrown away they were so old and damaged. I am very disappointed with this service.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

Hello Davina, I'm so sorry for the disappointing delivery experience. I've reviewed your order and see we have sent your feedback to our florist partner and submitted a full refund on your behalf. Please allow 5-7 business days for processing. Please reach out if you have any further questions or concerns via email to: support@floom.com, thank you!

Posted 2 years ago

“This is the worst flower delivery experience I have ever had. There was someone there ready to accept the delivery but yet it was marked undeliverable even though I had paid for same day service. I received a notice that it was delivered - which it wasn't. Then they stated they would delivery the next day and I received another notice that it was delivered - AGAIN it was not. I had to follow up with Floom over and over again to get a status because they said they were unable to cancel the order and refund me. They finally delivered very old flowers more than a day after they were supposed to.”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

Hi Amy, thank you for your review. We are sorry that your experience with us has been unsatisfactory. I have emailed you for more information regarding the old flowers so that we can resolve this for you. Looking forward to hearing from you soon.

Posted 2 years ago

“Flowers due to be delivered Friday were not and neither were they left in the safe place I added to order. PLease advise”

Helpful Report

Posted 2 years ago

Hi Jane, thank you for your review. We are sorry to hear that your order was not received. I have sent you an email from support@floom.com to help look into this further for you.

Posted 2 years ago

“I ordered for same day delivery way before time frame, it’s is now 3 days later and still not received the flowers. This should not be advertised if you cannot guarantee same day delivery or customer satisfaction.”

Helpful Report

(Cora Louise) - Posted 2 years ago

Hi Shamilah, thank you for your review. We are sorry that we were not able to deliver your order successfully. This is not the service we aim to provide. I can confirm that you have been provided with a full refund as a result.

Posted 2 years ago

“Not delivered on requested day due to error by gloom customer service. Service team not helpful or sympathetic given that it was their mistake. Very disappointing.”

Helpful Report

(Flower Station) - Posted 2 years ago

Hello Christopher, I'm so sorry we weren't able to deliver your order on time. We have submitted a delivery fee refund due to the wait. Please allow 5-7 business days for processing, thank you.

Posted 2 years ago

“Delivery went to wrong address. It took me hours to get get someone in the phone. No one offered to send a new delivery immediately. And I was never compensated.”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

Hello Susan, thank you for letting us know of your disappointing delivery experience. I'm so sorry we weren't able to deliver your order on time. I see we have now fully refunded your order charge. Please allow 5-7 business days for processing.

Posted 2 years ago

“I received no confirmation on the day of the delivery as to whether or not the flowers had been delivered. I had to reach out to Floom several times the day after the intended delivery date to confirm if they had been delivered, only to find that they had been delivered to the wrong address and my friend never received the flowers I had sent to her. I received a full refund but still, it was very disappointing. I won't be using this company again.”

Helpful Report

(Beverly Hills Floral Design Center) - Posted 2 years ago

Hello Kristy, I'm so sorry for the disappointing delivery experience. We understand how important it is to deliver important gifts on time. We will use your feedback to better improve our systems, thank you.

Posted 2 years ago

“The real flowers are very different from the picture on the website, very misleading, very disappointed.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Hello Xiao Mei, Thank you for alerting us of your complaint. I see you chatted with us directly and we requested more images to fully assess the complaint. Please send the images to: suppport@floom.com, thank you!

Posted 2 years ago

“Flowers pour and quite different from what was shown in the site . Also arrived very late”

Helpful Report

(Elin Garden) - Posted 2 years ago

Hello Hadia, I'm so sorry for the disappointing delivery experience. I see we reviewed your complaint and offered a 10% refund as well as a 15% discount on a new order. It does appear the blooms delivered were still in bud form and would take a few days to fully bloom and match the online images. Please let us know if you had any further concerns by emailing us directly at: support@floom.com, thank you!

Posted 2 years ago

Floom is rated 4.4 based on 21,396 reviews