Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,397 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,397 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order confirmed. Given to florist. Not fulfilled. This was a very embarrassing experience for me. The order was cancelled the next day by floom. Newspapers and flowers Abe no good a day late!”

Helpful Report

(Abigail’s Flowers FC) - Posted 2 years ago

Thank you so much for taking the time to let us know about your experience, Brian. We understand how embarrassing it must have been for you when the order was not fulfilled even after it was confirmed and given to the florist, and we apologize for this. In order to make things better, how would you suggest that we can improve this issue? We greatly appreciate your opinion and look forward to your feedback. Once again, thank you for bringing this to our attention.

Posted 2 years ago

“Terrible customer service”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Thank you so much for taking the time to review our service, Antonia. We are sorry to hear about the customer service that you experienced. We take feedback like yours seriously, and it is clear that we are failing to meet your expectations. Can you tell us more about what happened that made the customer service so terrible? How can we do better and make sure you have a better experience when you use Floom in the future?

Posted 2 years ago

“Order arrived more than a day late”

Helpful Report

(Elin Garden) - Posted 2 years ago

Thank you for taking the time to give us your feedback. We really appreciate it. We apologize for the delay with your order arriving more than a day late. That is not the Floom standard of excellence, and we are sorry for any inconvenience that it may have caused you. How could we have better handled this situation? How could we make up for the delay to make things better for you? We would love to know your thoughts.

Posted 2 years ago

“I was let down by the florist. I made the order early in the morning since I wanted same day delivery. I was only informed by Floom about the florist being unable to deliver the flowers the same day due to ‘logistical’ issues at almost 5pm. This didn’t give me an option to send flowers the same day. I cancelled the order and I await the refund from Floom. Very disappointing experience once again from Floom.”

Helpful Report

(Flower Station) - Posted 2 years ago

“Flowers are not as advertised and last order was not delivered.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Maria. We appreciate you taking the time to share your experience with us using Floom. We're sorry that the flowers you received in your last order were not as advertised and that your last order wasn't delivered. We'd love to make things better. Could you please tell us a little bit more about what could have been done better? Thank you, again, for your review.

Posted 2 years ago

“The flowers were not delivered. Still waiting an answer from the support”

Helpful Report

(Flowers On The Ave) - Posted 2 years ago

Thank you for taking the time to provide your feedback on your experience with Floom, Fedor. We are sorry to hear that the flowers were not delivered as expected. It looks like we have since resolved this issue and issued a refund, but if this is not the case please don't hesitate to reach out.

Posted 2 years ago

“The flowers were supposed to be delivered next day. They were delayed and still 3 days later no delivery and no response from the team. 0 stars in my opinion unfortunately”

Helpful Report

(PM Flowers) - Posted 2 years ago

Thank you for taking the time to let us know about your experience with Floom, Harriet. We are sorry that the flowers weren't delivered when expected and that you weren't able to get a response from our team. It does look like we processed a refund on May 14th, so you should see that reflect on your account in 5-10 business days. If there's anything else I can help you with, please don't hesitate to reach out at support@floom.com.

Posted 2 years ago

“So disappointed in the service I tried to complain that the flowers that were delivered are all a totally different type of flower and many less flowers than the ones in the image but was told my photo was not good enough to lodge a complaint. In spite of the photo very clearly showing the issue. The flowers were a gift so I can’t ask the gift receiver to take detailed photos of the flowers!”

Helpful Report

(Petals In The Mist) - Posted 2 years ago

“Dabar noriu geliu raudonu roziu noriu kad sendiena pristatymas butu i mano namus?”

Helpful Report

Posted 2 years ago

“I won't be using Floom again. Delivery came late and the flowers recieved did not look like the photo advertised. Never again. I won't be recommending.”

Helpful Report

(Flowercrazy) - Posted 2 years ago

Thank you so much for providing us with your feedback, Dilan. We are sorry that the flowers arrived late, and that they didn't look like the photo advertised. Please let us know how we can make this right and deliver the quality of product that you desire - we'd really appreciate it.

Posted 2 years ago

“The flowers were never delivered. I reported the incident, the Floom team asked me to wait for a solution but I didn't get any feedback... When we decide to give flowers but the person does not receive them, the surprise is ruined.”

Helpful Report

(Anastasia Flowers) - Posted 2 years ago

“Ordered flowers for birthday and they were delivered a day late. No accountability.”

Helpful Report

(Noble Garden Florist Weho) - Posted 2 years ago

Thank you so much Julie for taking the time to offer us your feedback. We apologize for the delay in delivering the flowers to your recipient. We really appreciate your support, and would love to know what we can do to make sure this situation is rectified and won't happen again.

Posted 2 years ago

“YOU HAVE LET ME DOWN BADLY, HOW DARE YOU”

Helpful Report

(Flower Station) - Posted 2 years ago

Hi Doreen, thank you for your review. We are sorry that your order unfortunately had to get cancelled, this was due to unforeseen circumstances with our partner florist. We let you down on your special occasion which is not fair. We have processed you a full refund. This should hit your account within the next 5-7 working days. If you have any additional questions please let us know.

Posted 2 years ago

“The flowers weren’t delivered on the day they were supposed to be.”

Helpful Report

(Q Florist) - Posted 2 years ago

Thank you so much for sharing your experience with us, Ava. We truly appreciate that you took time out of your day to let us know about it. Our system currently shows the flowers were delivered. If this is not the case please email our team at support@floom.com and we will help get to the bottom of this.

Posted 2 years ago

“This is hands down the worst service I have ever experienced. I ordered same day delivery to console my friend on her brother’s death and the flowers just weren’t delivered. No explanation, no update, nothing. Customer support just gaslit and kicked the can down the road with no follow up. Never buying from Floom again.”

Helpful Report

(William Paul Floral Design) - Posted 2 years ago

Hi David, thank you for your review. We definitely missed the mark here and we are truly sorry about this. Moving forward, we aim to use the feedback provided to us to do a better job for future customers.

Posted 2 years ago

“You sent different flowers. Pictures on your website are misleading. doesn't matter what I ordered you sent what you had.”

Helpful Report

(Blooms & Gifts Shop) - Posted 2 years ago

Thank you so much for taking the time to share your feedback on Floom, Clementina. We're so sorry to hear that you experienced such disapointment with the flowers you ordered- that's not the experience we want all of our customers to have. We are sorry that the flowers you received were different than what you had ordered, and that the pictures on our website were not accurate. What would help us make things right for you? Is there anything else that we can do to improve your experience with Floom? We appreciate your feedback and look forward to hearing from you.

Posted 2 years ago

“Send a different flowers ,very disappointed”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 2 years ago

Hi Ranny, thank you for your review. Due to the perishable nature of flowers, we do require images within 72 hours of delivery in order to look into your concerns fully. I'm sorry this wasn't the answer you'd hoped for. I hope you'll give us another shot and, if you choose to, you're welcome to use the code 'OneMoreBloom' for 10% off your next order. Thanks for your understanding!

Posted 2 years ago

“My daughters tulips arrived wilted, not fresh!”

Helpful Report

(F For Flower) - Posted 2 years ago

Hi Shirley, thank you for your review and for contacting us regarding your order. We are sorry about the initial bouquet your daughter was sent. However we are happy we were able to rectify this for you with a fresh bouquet. We hope that your daughter enjoyed their flowers!

Posted 2 years ago

“On February 13, I placed an order for a bouquet of flowers and the delivery was to be made on February 14. On the 15th, your company canceled this order and immediately sent the shipping fee to my bank account, while also sending me a notification email with the message: "I'm sorry your order hasn't arrived and we've been unable to reach the florist for a delivery update. I've now canceled and refunded your order so please allow 5-10 working days for the funds to land in your account." but after February 15, Today is March 2 and I still haven't received any money back in my bank account.”

Helpful Report

(Zenn Florists) - Posted 2 years ago

Hello Lambjano, Thank you for bringing up your refund issue. We take these matters seriously and I see we did reissue your refund on March 1st which should now be fully processed. If it isn't please let us know directly at: support@floom.com, thank you!

Posted 2 years ago

“The flowers didn’t get delivered”

Helpful Report

(Le Fleur D) - Posted 2 years ago

Hello Besty, I'm so sorry your order wasn't able to be delivered. I see we have fully refunded you, please let us know if you have any further concerns by emailing us directly at: support@floom.com, thank you.

Posted 2 years ago

Floom is rated 4.4 based on 21,397 reviews