Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,463 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,463 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 12th October 2025

1607

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good service”

Helpful Report

(Morning Flowers) - Posted 2 years ago

“The flowers were beautiful, but they arrived a day late, which was odd. I had bought same-day service, and did not get any updates on when they would be delivered and whether they would be late. It was a bit nail-biting when it was clear my friend hadn't received the flowers on her birthday. I was glad that at least she got the beautiful bouquet the following day.”

Helpful Report

(Flowers On The Ave) - Posted 2 years ago

“The flowers weren’t exactly the same as the photo, but they were extremely beautiful! I ordered the bouquet for mother’s day from a different country - she loved it! I really appreciate a flower delivery service where I can show my mom how much I appreciate her, even though I live far away from her.”

Helpful Report

(Flower Of The World) - Posted 2 years ago

“Great service. Pretty bouquet.”

Helpful Report

(Larkspur And Lavender) - Posted 2 years ago

“great service and good flower arrangements.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“The recipient reports she is very pleased with the flowers, which is most important. Otherwise, the ordering process was easy and the communication about the status of the delivery was very good, although initially it was hard to understand exactly when the projected delivery date would be.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“The delivery is good, but they change the flower without asking”

Helpful Report

(Sunny Florists) - Posted 2 years ago

“I have ordered from floom about 4 times and this was the first time they didn’t mess up the order or provide us with ugly flowers that didn’t match the photos. These flowers were definitely not exactly like the photos but it was closer than all the orders I’ve received.”

Helpful Report

(LA Flowers & Gifts) - Posted 2 years ago

“Ordered the flower arrangement on Friday to be delivered to the hospital on Saturday. The thing is that they discharged the patient on Saturday (2 days before expected). I was away from home and couldn't change the delivery address on my phone. I tried with the "chat" option, but it was impossible. Finally, when I got home to my computer, I wrote an email to Floom, and they offered a full refund.”

Helpful Report

(NYC Floral Decorators) - Posted 2 years ago

“I ordered Mother's Day flowers in April (so several weeks ahead of time) to be delivered on actual Mothers' Day. They arrived to my mom at 7:45pm, and they forgot to print out/include the note I had written for my mom. The flowers were pretty and looked close enough to the photo, but between the extremely late delivery time and the forgotten note, I felt the service was lacking. I paid over $200 for the flowers plus delivery, and I feel like for that price, my expectations were not met.”

Helpful Report

(Lucy's Flowers) - Posted 2 years ago

“Good flower selection and timely delivery.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 2 years ago

“The flowers were nice and delivered quickly, but really expensive for the size and flowers.”

Helpful Report

(Noble Garden Florist Marina Del Ray) - Posted 2 years ago

“I was pleased with the flowers, but the delivery instructions I left were not followed. The flowers were left outside the gate and might have been overlooked. The homeowner was not contacted to open the gate for delivery as I had requested. As a result, the flowers were not as fresh as they might have been.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

“The flowers were beautiful but the Colours were not what I ordered.”

Helpful Report

(Q Florist) - Posted 2 years ago

“Ordered from two shops, one delivered on time and looked great however the other could not delivery on the desired day. It was fairly last minute so understandable and Floom did sort me out so will continue to use Floom in the future. Nice to support local florists as well.”

Helpful Report

(Northern Flower) - Posted 2 years ago

“Floom was great. Wish there was a specific delivery time/ a shorter window of time.”

Helpful Report

Posted 2 years ago

“Great service and product”

Helpful Report

(Beaucoup London) - Posted 2 years ago

“Beautiful flowers, prmopt delivery, quite pricey”

Helpful Report

(NYC Floral Decorators) - Posted 2 years ago

“Sent flowers to my sister. They arrived as scheduled. my sister said they were beautiful.”

Helpful Report

(Central Flowers Walthamstow) - Posted 2 years ago

“Didn’t get there on time but the flowers were nice and she loved it”

Helpful Report

(BloomsyBox) - Posted 2 years ago

Floom is rated 4.4 based on 21,463 reviews