Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from floom about 4 times and this was the first time they didn’t mess up the order or provide us with ugly flowers that didn’t match the photos. These flowers were definitely not exactly like the photos but it was closer than all the orders I’ve received.”

Helpful Report

(LA Flowers & Gifts) - Posted 2 years ago

“Ordered the flower arrangement on Friday to be delivered to the hospital on Saturday. The thing is that they discharged the patient on Saturday (2 days before expected). I was away from home and couldn't change the delivery address on my phone. I tried with the "chat" option, but it was impossible. Finally, when I got home to my computer, I wrote an email to Floom, and they offered a full refund.”

Helpful Report

(NYC Floral Decorators) - Posted 2 years ago

“I ordered Mother's Day flowers in April (so several weeks ahead of time) to be delivered on actual Mothers' Day. They arrived to my mom at 7:45pm, and they forgot to print out/include the note I had written for my mom. The flowers were pretty and looked close enough to the photo, but between the extremely late delivery time and the forgotten note, I felt the service was lacking. I paid over $200 for the flowers plus delivery, and I feel like for that price, my expectations were not met.”

Helpful Report

(Lucy's Flowers) - Posted 2 years ago

“Good flower selection and timely delivery.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 2 years ago

“The flowers were nice and delivered quickly, but really expensive for the size and flowers.”

Helpful Report

(Noble Garden Florist Marina Del Ray) - Posted 2 years ago

“I was pleased with the flowers, but the delivery instructions I left were not followed. The flowers were left outside the gate and might have been overlooked. The homeowner was not contacted to open the gate for delivery as I had requested. As a result, the flowers were not as fresh as they might have been.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

“The flowers were beautiful but the Colours were not what I ordered.”

Helpful Report

(Q Florist) - Posted 2 years ago

“Ordered from two shops, one delivered on time and looked great however the other could not delivery on the desired day. It was fairly last minute so understandable and Floom did sort me out so will continue to use Floom in the future. Nice to support local florists as well.”

Helpful Report

(Northern Flower) - Posted 2 years ago

“Floom was great. Wish there was a specific delivery time/ a shorter window of time.”

Helpful Report

Posted 2 years ago

“Great service and product”

Helpful Report

(Beaucoup London) - Posted 2 years ago

“Beautiful flowers, prmopt delivery, quite pricey”

Helpful Report

(NYC Floral Decorators) - Posted 2 years ago

“Sent flowers to my sister. They arrived as scheduled. my sister said they were beautiful.”

Helpful Report

(Central Flowers Walthamstow) - Posted 2 years ago

“Didn’t get there on time but the flowers were nice and she loved it”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“Successfully delivered!”

Helpful Report

(Montpelier Flowers) - Posted 2 years ago

“Great service, polite staff. Even when the florist did not update the system customer services done the upmost to assure my order was delivered ontime. Will definitely use this service again.”

Helpful Report

(Milamei) - Posted 2 years ago

“Very helpful and easy experience. Flowers were beautiful.”

Helpful Report

(Windmill Flowers) - Posted 2 years ago

“Excellent”

Helpful Report

(F For Flower) - Posted 2 years ago

“Very happy! flowers delivered on time absolutely beautiful! great website, so surprised, the online photo of the flowers was the same as the delivered flowers impressed and happy well done!”

Helpful Report

(Windmill Flowers) - Posted 2 years ago

“Flowers good but delivered on Tuesday - when I had requested Wednesday. Not good.”

Helpful Report

(Bobby's Flowers) - Posted 2 years ago

“Excelente customer service!! Beautiful flowers!!!”

Helpful Report

(Saints Flowers) - Posted 2 years ago

Floom is rated 4.4 based on 21,395 reviews