Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,713 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,713 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1564

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Floom for a couple of years now. The flowers are always lovely.”

Helpful Report

(Clapham Flowers) - Posted 1 year ago

“I ordered the SPRING SUNSHINE bouquet and needed it delivered next day. I really appreciated that fast turnaround. The bouquet was not exactly like the photo -- a couple of things missing and the ruffly tulips looked a little more open than in the photo, but I understand they have to work with what's fresh and in season. I think the price was a bit much for the bouquet, however, I was in a jam and my mom was happy. All in all I give a solid 4.”

Helpful Report

(Green Fresh Florals + Plants) - Posted 1 year ago

“It was great communication.”

Helpful Report

(Doolittles Of Covent Garden) - Posted 1 year ago

“The image looked much prettier and larger. I wish the one I sent to my friend looked the same. It looked very tiny.”

Helpful Report

(NYC Floral Decorators) - Posted 1 year ago

“The flowers were exquisite and we’re very pleased with the delivery but you still charged me for delivery even after offering me a code for free delivery, and never replied to my email.”

Helpful Report

(Amelia Rose Floral Couture) - Posted 1 year ago

“easy to use the website and has good quality flowers, the only thing I would have appreciated is getting an email when the flower is out for delivery or the status of the order.”

Helpful Report

(Sanita's Flowers) - Posted 1 year ago

“Service on time brought smiles”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 1 year ago

“Floom service was great! The website is easy to navigate and it gives you all the information you would like when ordering from so far away. Although not Flooms fault, the flowers looked very different from what the pictures did. Different flowers and combinations were used and the bunch of flowers were a lot less than compared to the photo too which was a dissapointment.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“Flowers were beautiful. Although delivered a day later than scheduled.”

Helpful Report

(Gardenia Of London) - Posted 1 year ago

“my friends loved their flowers so much”

Helpful Report

(NYC Floral Decorators) - Posted 1 year ago

“The flowers were beautiful. Delivery was delayed by 2 days.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

“Lovely flowers and good presentation overall. Only gripe I have is that you don't get a lot of flowers considering the amount you are paying for them.”

Helpful Report

(Pavilion Flowers) - Posted 1 year ago

“Very good service”

Helpful Report

(Green Fresh Florals + Plants) - Posted 1 year ago

“Quick and easy checkout and delivery is 10/10”

Helpful Report

(Essence) - Posted 1 year ago

“My first paid order fell because the florist decided they didn’t delivery to hospitals . How bizarre is that ! They should state that fact at the point a delivery address is requested. A refund was not offered for immediate repayment The second purchase went well , so the experience was acceptable and , in the end, efficient C”

Helpful Report

(Bloomsbury Flowers) - Posted 1 year ago

“The delivery was made on time but I could not get any updates throughout the process so I didn't know if everything was going according to the schedule. The website was down for about 8 hours on the 14th of February, which is probably the busiest day for this site. The delivery was OK and on time though.”

Helpful Report

(Central Flowers Walthamstow) - Posted 1 year ago

“Overall a very good experience.”

Helpful Report

(Lulu's Flowers Of Hampstead) - Posted 1 year ago

“Ottimo servizio”

Helpful Report

(Essence) - Posted 1 year ago

“I was very pleased with the quality of the bouquet as well as the efficiency of the timing of delivery! I ordered last minute and they still arrived on time!”

Helpful Report

(Debbie Western Flowers) - Posted 1 year ago

“Flowers were delivered as ordered and my wife was over the moon with them”

Helpful Report

(Cora Louise) - Posted 1 year ago

Floom is rated 4.4 based on 20,713 reviews