Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a very good experience.”

Helpful Report

(Sol Ambiance) - Posted 2 years ago

“Ordering the flowered online was easy enough, but I ordered a week before my mums birthday, to be delivered on her birthday (a Wednesday) and they were delivered a day later. That was disappointing, I live in California and my mum in England so I really wanted her flowers to be there on time.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“I needed flowers at the last minute, and Floom came through. The flowers arrived on time and filled my nephew with great joy.”

Helpful Report

(Flùr Flowers) - Posted 2 years ago

“The flower selection and pricing are good. Sadly, the flowers were delivered a day after I had chosen and had been confirmed they would be delivered. I did not receive any notification that there was a change in delivery dates.”

Helpful Report

(Flower Folk) - Posted 2 years ago

“The delivery was mistaken but the after service was good.”

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(The Blossom House) - Posted 2 years ago

“I did not see the flowers personally but my mother was delighted with them, so you chose them well. If I had to fault you, it would be that the flowers arrived on the day but rather late in the day. As such occasions are birthdays, it is pleasanter for the recipient to receive flowers earlier rather than later in the day.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“Flowers were beautiful, delivered on the day promised.”

Helpful Report

(Ode A La ROSE) - Posted 2 years ago

“Great selection. Easy service. Quick delivery!”

Helpful Report

(Cora Louise) - Posted 2 years ago

“Easy to order, and quick delivery. Great for any last minute gifts, or for a thoughtful gift to someone far away.”

Helpful Report

(Wood And Wine) - Posted 2 years ago

“I’ve had good experiences with Floom, but the “delivered” notifications were either sent before the flowers had actually arrived or late (the day after).”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“Huge option to choose from”

Helpful Report

(PM Flowers) - Posted 2 years ago

“Beautiful, reasonably-priced, fresh, well-presented gift bouquet delivered in promised window to the right place (guest at a London hotel). Only quibble is that 1/2 the flower types or colours were different from advertised pictures. Overbalanced the bouquet to yellow, which was slightly disappointing, but not devastating. Guess it depends on seasonal availability as to final product produced. Might have liked to have a say on what was substituted, particularly in terms of colour swaps.”

Helpful Report

(Daily Flowers) - Posted 2 years ago

“easy to use website, delivery was on time”

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(Urth Gardens) - Posted 2 years ago

“good service”

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(Morning Flowers) - Posted 2 years ago

“The flowers were beautiful, but they arrived a day late, which was odd. I had bought same-day service, and did not get any updates on when they would be delivered and whether they would be late. It was a bit nail-biting when it was clear my friend hadn't received the flowers on her birthday. I was glad that at least she got the beautiful bouquet the following day.”

Helpful Report

(Flowers On The Ave) - Posted 2 years ago

“The flowers weren’t exactly the same as the photo, but they were extremely beautiful! I ordered the bouquet for mother’s day from a different country - she loved it! I really appreciate a flower delivery service where I can show my mom how much I appreciate her, even though I live far away from her.”

Helpful Report

(Flower Of The World) - Posted 2 years ago

“Great service. Pretty bouquet.”

Helpful Report

(Larkspur And Lavender) - Posted 2 years ago

“great service and good flower arrangements.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“The recipient reports she is very pleased with the flowers, which is most important. Otherwise, the ordering process was easy and the communication about the status of the delivery was very good, although initially it was hard to understand exactly when the projected delivery date would be.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“The delivery is good, but they change the flower without asking”

Helpful Report

(Sunny Florists) - Posted 2 years ago

Floom is rated 4.4 based on 21,395 reviews