Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were beautiful. Although delivered a day later than scheduled.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“my friends loved their flowers so much”

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(NYC Floral Decorators) - Posted 2 years ago

“The flowers were beautiful. Delivery was delayed by 2 days.”

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(Rachel Cho Floral Design) - Posted 2 years ago

“Lovely flowers and good presentation overall. Only gripe I have is that you don't get a lot of flowers considering the amount you are paying for them.”

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(Pavilion Flowers) - Posted 2 years ago

“Very good service”

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(Green Fresh Florals + Plants) - Posted 2 years ago

“Quick and easy checkout and delivery is 10/10”

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(Essence) - Posted 2 years ago

“My first paid order fell because the florist decided they didn’t delivery to hospitals . How bizarre is that ! They should state that fact at the point a delivery address is requested. A refund was not offered for immediate repayment The second purchase went well , so the experience was acceptable and , in the end, efficient C”

Helpful Report

(Bloomsbury Flowers) - Posted 2 years ago

“The delivery was made on time but I could not get any updates throughout the process so I didn't know if everything was going according to the schedule. The website was down for about 8 hours on the 14th of February, which is probably the busiest day for this site. The delivery was OK and on time though.”

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(Central Flowers Walthamstow) - Posted 2 years ago

“Overall a very good experience.”

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(Lulu's Flowers Of Hampstead) - Posted 2 years ago

“Ottimo servizio”

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(Essence) - Posted 2 years ago

“I was very pleased with the quality of the bouquet as well as the efficiency of the timing of delivery! I ordered last minute and they still arrived on time!”

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(Debbie Western Flowers) - Posted 2 years ago

“Flowers were delivered as ordered and my wife was over the moon with them”

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(Cora Louise) - Posted 2 years ago

“As it said on the tin”

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(Beauty And The Rose) - Posted 2 years ago

“Entire transaction was smooth and easy.”

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(Rachel Cho Floral Design) - Posted 2 years ago

“Delivered flowers on time as expected. Arrived in good condition.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

“Gift was delivered on time and at the location. I was notified a little late but the gift was delicious and came exactly as advertised.”

Helpful Report

(NOSHY) - Posted 2 years ago

“Great service but would appreciate more updates on delivery and engagement with courier. My main concern was flowers would be left outside apartment for extended period of time, and asked Floom to put in a safe place. Not knowing the delivery location, a photo or message from courier to confirm they were in a safe place would have been great.”

Helpful Report

(Olympia Flowers) - Posted 2 years ago

“I love Floom's selection. My latest experience was overall good, but the delivery was rather late (7pm) and it was difficult to get updates from the website as it had crashed or wasn't working properly.”

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(Bimba) - Posted 2 years ago

“Speedy delivery”

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(NYC Floral Decorators) - Posted 2 years ago

“The delivery was done before the deadline they give me. The flowers state were not 100%, they seemed to be a bit tired.”

Helpful Report

(Saints Flowers East) - Posted 2 years ago

Floom is rated 4.4 based on 21,395 reviews