Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,395 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 21,395 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1606

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great range of prices and a great range of products. My girlfriend loves the flowers. The website is very slow which makes usability very difficult.”

Helpful Report

(THE FLOW) - Posted 2 years ago

“Would prefer a telephone contact to chat, but chat agent went as far as she could to get me the product I wanted. Would love to have a service that allowed client to enter a photo of a bouquet and be connected with providers that could produce same/similar. I have not seen the flowers I sent buy recipient was very pleased. So personal help 5; contact options 3; ability to personalize 3; product tbd.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“It’s arrived on time. And freshness of entire flowers smelled fabulous. Great choice of colors. Thanks Floom❣️”

Helpful Report

(A&B Flower Shop) - Posted 2 years ago

“My order from UK home to NYC family got caught in a glitch that delayed things for a day or so. But no loss & the recipient much liked the unexpected gift when it arrived a tad late. I was impressed that I got a refund to compensate for the delay.”

Helpful Report

(Seasons A Floral Design Studio) - Posted 2 years ago

“Fantastic bunch!”

Helpful Report

(Bimba) - Posted 2 years ago

“Unfortunately the flowers I ordered didn’t come exactly the way they were advertised. I specifically ordered one that had peonies in them and it didn’t arrive with any. However she still loved them and it was still a beautiful bouquet!”

Helpful Report

(F For Flower) - Posted 2 years ago

“I ordered online the night before I wanted a birthday delivery. Flowers arrived on the day I wanted, early in the delivery time frame. They were fresh, ample, with a large vase, just beautiful. I was sent an email at the time they were delivered advising me of the delivery. Will use again.”

Helpful Report

(Floral Fantasy) - Posted 2 years ago

“Read the reviews and saw the options and thought "great! I have found a good online flower delivery service". Sadly my niece didnt get the actual arrangement I ordered but a replacement which I wasnt consulted on. The arrangement my niece did get was pretty tho but v different to the one I wanted her to get in colour scheme, actual flowers and arrangement. Having said that Floom dealt with my complaint v quickly, efficiently and professionally and all is good and I will use them again.”

Helpful Report

(Sherree Francis Flowers) - Posted 2 years ago

“Really good repository of florists - reliable on timings (except for one). I just wish i were able to get one order and one delivery and service fee even if im ordering from different florists. I had to place 6 different orders in the same day. Wasnt very practical.”

Helpful Report

(Saints Flowers) - Posted 2 years ago

“Easy enough to find and order the flowers I wanted. However, they were for a particular date, an anniversary, and they arrived a full day early when other plans were happening. Not sure what would have happened if I hadn't been there to receive them a day sooner than expected. The receipt had the correct date, the card had an incorrect date. Otherwise, the arrangement and flowers were beautiful, and i would use this service again.”

Helpful Report

(French Florist LA) - Posted 2 years ago

“I ordered flowers for my daughters birthday choosing same day delivery and paying extra for that. I expected the flowers to be delivered before 6.00 p.m as specified in Flooms page. Flowers were delivered at 9 00 p.m which I consider very late. The bouquette though was very nice and fresh.”

Helpful Report

(Morning Flowers) - Posted 2 years ago

“floom have a lovely variety of unique bouquets that stand out. I had a small problem with the delivery on this occassion but it was promptly sorted out and the florist even threw in a box of complimentary chocolates”

Helpful Report

(Jean Page Florist) - Posted 2 years ago

“I have been using Floom for a couple of years now. The flowers are always lovely.”

Helpful Report

(Clapham Flowers) - Posted 2 years ago

“I ordered the SPRING SUNSHINE bouquet and needed it delivered next day. I really appreciated that fast turnaround. The bouquet was not exactly like the photo -- a couple of things missing and the ruffly tulips looked a little more open than in the photo, but I understand they have to work with what's fresh and in season. I think the price was a bit much for the bouquet, however, I was in a jam and my mom was happy. All in all I give a solid 4.”

Helpful Report

(Green Fresh Florals + Plants) - Posted 2 years ago

“It was great communication.”

Helpful Report

(Doolittles Of Covent Garden) - Posted 2 years ago

“The image looked much prettier and larger. I wish the one I sent to my friend looked the same. It looked very tiny.”

Helpful Report

(NYC Floral Decorators) - Posted 2 years ago

“The flowers were exquisite and we’re very pleased with the delivery but you still charged me for delivery even after offering me a code for free delivery, and never replied to my email.”

Helpful Report

(Amelia Rose Floral Couture) - Posted 2 years ago

“easy to use the website and has good quality flowers, the only thing I would have appreciated is getting an email when the flower is out for delivery or the status of the order.”

Helpful Report

(Sanita's Flowers) - Posted 2 years ago

“Service on time brought smiles”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 2 years ago

“Floom service was great! The website is easy to navigate and it gives you all the information you would like when ordering from so far away. Although not Flooms fault, the flowers looked very different from what the pictures did. Different flowers and combinations were used and the bunch of flowers were a lot less than compared to the photo too which was a dissapointment.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Floom is rated 4.4 based on 21,395 reviews